I/O error when playing DV-avi files at DVinfo.net

Trond Saetre · May 4th, 2005, 08:01 AM

I recently got a new 250GB Seagate harddrive.
I have copied my DV-avi files from my old harddrive to the new one.

The problem is:

When I try to play those avi files from the new harddrive, with win media player 10, or any other program, I get a I/O error message.

When I check the system information... all I/O are OK, and there seems not to be any conflicts at all.

To play mpeg or wma files is no problem.

The original avi files on my old drive are all fine.

My system:
Windows XP Pro (SP1)
120GB Western Digital (partitioned in C+D drive, D is for video and documents so far)
250GB Seagate for video only
Abit BG7 motherboard
1GB ram
Intel P4 2.4GHz CPU

NLE: Adobe Premiere Pro 1.5

Anyone experienced this before?

Rob Lohman · May 5th, 2005, 06:13 AM

Can you copy these files to another harddisk? If so, can you play them from that location?

Trond Saetre · May 5th, 2005, 08:31 AM

The original files are okay. (on my old hard drive)
The copied files on my new drive can not be played at all.

But when I copy the avi files from the new hard drive back to the old hard drive, they play fine.

So, I'm thinking this must be a problem with the new Seagate hard drive, and not the avi files.

Christopher Lefchik · May 5th, 2005, 08:56 AM

Have you run ScanDisk on the new drive? You can also try Seagate's diagnostic tool: http://www.seagate.com/support/seatools.

Trond Saetre · May 5th, 2005, 02:21 PM

Thanks for the tip Christopher.. will try that.

-----
UPDATE:
Tried both scandisk and the Seagate tools. Still doesn't work.

Rob Lohman · May 7th, 2005, 04:13 AM

This doesn't sound good, I'm thinking the following:

- bad cable

- another device on the same cable that is messing some things up (I've had this happen!)

- the drive is running in the wrong mode (formatted in UDMA running in PIO or the other way around)

- the drive is bad

Trond Saetre · May 7th, 2005, 05:48 AM

Rob:

I have both the harddrives on the same IDE cable. On the other cable, I have my 2 optical drives. I'll try to switch cables and see what happens.

Do you know how I can check the UDMA/PIO? I'm looking in the Device manager, but I can't see anything about the UDMA or PIO?

The Device Manager reports that the drive is "working properly".

Rob Lohman · May 7th, 2005, 06:17 AM

I would disconnect the optical drives and move the non boot harddisk to the
second cable, see what that does (as a test).

In regards to (U)DMA & PIO, first check the BIOS information screen (it usually
is the second screen that lists the basic info in a table with IRQ assignements
below that) to see what this says.

In Windows you can check the mode your disks are running under by going to:

1. Open your Control Panel

2. Go to system

3. Go to the hardware tab and click on device manager

4. Expand the IDE ATA/ATAPI controllers section

5. Double-click Primary IDE channel and go to the advanced settings tab

6. The currently used mode (for both devices if you have two attached to this cable/port) is under current transfer mode.

7. Repeat 5 & 6 for the Secondary IDE channel

Trond Saetre · May 7th, 2005, 06:47 AM

Moved the problem harddrive to the secondary IDE cable, and disconnected the optical drives.
Didn't work. No change at all.

BIOS settings for the UDMA and PIO:
Onboard IDE-1 and IDE-2:
Master and Slave PIO and Ultra DMA are all set to AUTO.

Device Manager:
I do not see any "advanced settings" tab for the IDE/ATAPI.
I see "General", "Driver" and "Resources".
Under the "Resources" it says No Conflicts.
This is for both the primary and secondary IDE channel.

I'm wondering can this be a windows XP or a software problem?
Some kind of conflict? Because as I said in my original post, the only trouble is with the DV-AVI files.

Should I try to reinstall XP?
(Have lots of software, so I would avoid this if possible)

Rob Lohman · May 7th, 2005, 07:02 AM

If you don't have that tab it sounds like something is wrong with your Windows
installation or you did not install your motherboard/chipset driver!

Make sure the latter is installed. You should definitely see that advanced
settings tab. If you look through the properties tabs under Disk Drives ->
[your harddisk] do you see anything for (U)DMA there?

Trond Saetre · May 7th, 2005, 07:10 AM

The chipset driver is installed.

Under the "Drives" in Device manager... I have the following tabs:
General, Policies, Volumes, Driver.
Nothing at all about UDMA.

So I guess this means that it is the windows itself creating this problem.

Thank you for your help.

EDIT:
I just reinstalled the chipset driver. No change.

Jack Smith · May 8th, 2005, 09:41 AM

What model is the drive?Are both the original and new one formatted as NTFS?Did you have any problem when originally installing the drive?

Glenn Chan · May 8th, 2005, 10:48 AM

Are you sure you're checking "IDE ATA/ATAPI controllers section" and not the drives section in hardware manager? It sounds like you are checking the drives section.

Trond Saetre · May 8th, 2005, 03:36 PM

Glenn:
Yes, I checked the IDE ATA/ATAPI section. (and also the drive section to be sure)

Both drives are NTFS

Jack:
The drive is Seagate ST3250823A (250GB 7200rpm)

I have totally forgot to tell you, (sorry) but I had problems formatting the drive originally... got to 100% and then I got an error message saying "could not complete the formatting". I had to take the drive back to the shop to have them format it for me.
I'm gonna contact them tomorrow.

But if it was the formatting that caused this, wouldn't I have problems with all kind of file types then?
Now, I have only problem with DV-avi files.
The file size does not mather! I have tried with both 1MB files and 6GB files...

Jack Smith · May 8th, 2005, 09:56 PM

The reason I asked about problems on installation is I have seen this create weird things.I suggest you get everything of the drive and start fresh.Put it on the secondary IDE as master using an 80pin not a 40 pin cable, with the opticals out of the system.Then follow the manufactures install guide and try again ,clear the partion and start a new one and reformat again as manufacture install.

May 4th, 2005, 08:01 AM	#1
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	I/O error when playing DV-avi files I recently got a new 250GB Seagate harddrive. I have copied my DV-avi files from my old harddrive to the new one. The problem is: When I try to play those avi files from the new harddrive, with win media player 10, or any other program, I get a I/O error message. When I check the system information... all I/O are OK, and there seems not to be any conflicts at all. To play mpeg or wma files is no problem. The original avi files on my old drive are all fine. My system: Windows XP Pro (SP1) 120GB Western Digital (partitioned in C+D drive, D is for video and documents so far) 250GB Seagate for video only Abit BG7 motherboard 1GB ram Intel P4 2.4GHz CPU NLE: Adobe Premiere Pro 1.5 Anyone experienced this before?

May 5th, 2005, 06:13 AM	#2
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	Can you copy these files to another harddisk? If so, can you play them from that location? __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

May 5th, 2005, 02:21 PM	#5
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	Thanks for the tip Christopher.. will try that. ----- UPDATE: Tried both scandisk and the Seagate tools. Still doesn't work. Last edited by Trond Saetre; May 5th, 2005 at 03:46 PM.

May 7th, 2005, 04:13 AM	#6
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	This doesn't sound good, I'm thinking the following: - bad cable - another device on the same cable that is messing some things up (I've had this happen!) - the drive is running in the wrong mode (formatted in UDMA running in PIO or the other way around) - the drive is bad __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

May 7th, 2005, 06:17 AM	#8
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	I would disconnect the optical drives and move the non boot harddisk to the second cable, see what that does (as a test). In regards to (U)DMA & PIO, first check the BIOS information screen (it usually is the second screen that lists the basic info in a table with IRQ assignements below that) to see what this says. In Windows you can check the mode your disks are running under by going to: 1. Open your Control Panel 2. Go to system 3. Go to the hardware tab and click on device manager 4. Expand the IDE ATA/ATAPI controllers section 5. Double-click Primary IDE channel and go to the advanced settings tab 6. The currently used mode (for both devices if you have two attached to this cable/port) is under current transfer mode. 7. Repeat 5 & 6 for the Secondary IDE channel __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

May 5th, 2005, 08:31 AM	#3
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	The original files are okay. (on my old hard drive) The copied files on my new drive can not be played at all. But when I copy the avi files from the new hard drive back to the old hard drive, they play fine. So, I'm thinking this must be a problem with the new Seagate hard drive, and not the avi files.

May 5th, 2005, 08:56 AM	#4
Christopher Lefchik Trustee Join Date: Jul 2003 Location: US Posts: 1,152	Have you run ScanDisk on the new drive? You can also try Seagate's diagnostic tool: http://www.seagate.com/support/seatools.

May 7th, 2005, 05:48 AM	#7
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	Rob: I have both the harddrives on the same IDE cable. On the other cable, I have my 2 optical drives. I'll try to switch cables and see what happens. Do you know how I can check the UDMA/PIO? I'm looking in the Device manager, but I can't see anything about the UDMA or PIO? The Device Manager reports that the drive is "working properly".

May 7th, 2005, 06:47 AM	#9
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	Moved the problem harddrive to the secondary IDE cable, and disconnected the optical drives. Didn't work. No change at all. BIOS settings for the UDMA and PIO: Onboard IDE-1 and IDE-2: Master and Slave PIO and Ultra DMA are all set to AUTO. Device Manager: I do not see any "advanced settings" tab for the IDE/ATAPI. I see "General", "Driver" and "Resources". Under the "Resources" it says No Conflicts. This is for both the primary and secondary IDE channel. I'm wondering can this be a windows XP or a software problem? Some kind of conflict? Because as I said in my original post, the only trouble is with the DV-AVI files. Should I try to reinstall XP? (Have lots of software, so I would avoid this if possible)

May 7th, 2005, 07:02 AM	#10
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	If you don't have that tab it sounds like something is wrong with your Windows installation or you did not install your motherboard/chipset driver! Make sure the latter is installed. You should definitely see that advanced settings tab. If you look through the properties tabs under Disk Drives -> [your harddisk] do you see anything for (U)DMA there? __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

May 7th, 2005, 07:10 AM	#11
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	The chipset driver is installed. Under the "Drives" in Device manager... I have the following tabs: General, Policies, Volumes, Driver. Nothing at all about UDMA. So I guess this means that it is the windows itself creating this problem. Thank you for your help. EDIT: I just reinstalled the chipset driver. No change.

May 8th, 2005, 09:41 AM	#12
Jack Smith Major Player Join Date: Nov 2003 Location: ontario Posts: 445	What model is the drive?Are both the original and new one formatted as NTFS?Did you have any problem when originally installing the drive?

May 8th, 2005, 10:48 AM	#13
Glenn Chan Inner Circle Join Date: Jun 2003 Location: Toronto, Canada Posts: 4,750	Are you sure you're checking "IDE ATA/ATAPI controllers section" and not the drives section in hardware manager? It sounds like you are checking the drives section.

May 8th, 2005, 03:36 PM	#14
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	Glenn: Yes, I checked the IDE ATA/ATAPI section. (and also the drive section to be sure) Both drives are NTFS Jack: The drive is Seagate ST3250823A (250GB 7200rpm) I have totally forgot to tell you, (sorry) but I had problems formatting the drive originally... got to 100% and then I got an error message saying "could not complete the formatting". I had to take the drive back to the shop to have them format it for me. I'm gonna contact them tomorrow. But if it was the formatting that caused this, wouldn't I have problems with all kind of file types then? Now, I have only problem with DV-avi files. The file size does not mather! I have tried with both 1MB files and 6GB files...

May 8th, 2005, 09:56 PM	#15
Jack Smith Major Player Join Date: Nov 2003 Location: ontario Posts: 445	The reason I asked about problems on installation is I have seen this create weird things.I suggest you get everything of the drive and start fresh.Put it on the secondary IDE as master using an 80pin not a 40 pin cable, with the opticals out of the system.Then follow the manufactures install guide and try again ,clear the partion and start a new one and reformat again as manufacture install.