Synergy 100 at DVinfo.net

Phil Holder · February 5th, 2010, 12:27 AM

I bought a used Synergy 100 control panel and Synergy 1 frame a couple of months ago but I am having difficulty get them to work. Unfortunately there were no manuals that came with either piece. Does anyone have a Engineering Manual for a Ross Synergy 100 that they could copy and send to me for a small fee.
Thanks for any help or advice Phil

Andy Tejral · February 5th, 2010, 07:11 PM

If you haven't already done so, just contact Ross. Their support is pretty darn good--software upgrades for life! Its a little odd they don't have the manuals on the website.

Phil Holder · February 7th, 2010, 06:51 PM

I did send their tech support a couple of emails last November asking some questions but got no reply. Anyway I tried a different tack and went to their sales dept in a bid to buy a manual. I did get a response saying that my email would be forwarded to the right people. About a 3 weeks later I got an email from an agent here in Aust and they wanted $430 for the manual. I then tried a different link and got a respose from Ross but the link that they sent to me for the manual did not work. However I looked at the link the other day and realised that part of the link that I was sent was on a seperate line in the email and was not in blue like the other line so I added that peice of the link & it came good with an installation manual wich has answered some of my questions.

February 5th, 2010, 12:27 AM	#1
Phil Holder Regular Crew Join Date: Nov 2004 Location: Perth Western Australia Posts: 70	Synergy 100 I bought a used Synergy 100 control panel and Synergy 1 frame a couple of months ago but I am having difficulty get them to work. Unfortunately there were no manuals that came with either piece. Does anyone have a Engineering Manual for a Ross Synergy 100 that they could copy and send to me for a small fee. Thanks for any help or advice Phil

February 5th, 2010, 07:11 PM	#2
Andy Tejral Major Player Join Date: Jan 2007 Location: New York City Posts: 523	If you haven't already done so, just contact Ross. Their support is pretty darn good--software upgrades for life! Its a little odd they don't have the manuals on the website. __________________ Andy Tejral Railroad Videographer

February 7th, 2010, 06:51 PM	#3
Phil Holder Regular Crew Join Date: Nov 2004 Location: Perth Western Australia Posts: 70	Synergy 100 I did send their tech support a couple of emails last November asking some questions but got no reply. Anyway I tried a different tack and went to their sales dept in a bid to buy a manual. I did get a response saying that my email would be forwarded to the right people. About a 3 weeks later I got an email from an agent here in Aust and they wanted $430 for the manual. I then tried a different link and got a respose from Ross but the link that they sent to me for the manual did not work. However I looked at the link the other day and realised that part of the link that I was sent was on a seperate line in the email and was not in blue like the other line so I added that peice of the link & it came good with an installation manual wich has answered some of my questions.