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Old October 24th, 2006, 12:02 PM   #1
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Join Date: Mar 2004
Location: Charleston, West Virginia
Posts: 131
Sending a camera in for warranty repair: how-to

I need to send my Sony HDR-FX1 in for warranty repair. However, I have dug deep on the Sony website, Google searches and on these forums for hints on where to start the process. I may be missing something simple but I just don't know where to start.

I bought the camera new from B&H. The camera is still within the one-year parts warranty but outside the labor warranty. Does anyone have any info about:

1.) The phone number to call

2.) How the camera must be packaged

3.) What documentation must be sent with the camera

4.) The adress the camera must be mailed to

and any other relevant info?

I apologize if I've missed anything obvious, but my recent searches have been fruitless. A big thanks in advance for any info!
Dan Robinson is offline   Reply With Quote
Old October 26th, 2006, 08:20 AM   #2
sponsor: B&H Photo-Video
Join Date: Jul 2003
Location: New York, NY
Posts: 137
I found this:
which says, "Find a location to get your Sony product repaired, the Sony repair cost, and to initiate the repair procedure."

Hope tis helps.
Henry Posner
B&H Photo-Video
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