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January 11th, 2010, 10:08 PM | #1 |
Major Player
Join Date: Mar 2006
Location: NYC Metro area
Posts: 579
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Free Neo 2 Booster w/HMC150...still waiting.
for others interested or keeping track: after 19 days (including Christmas & New Year's), no disc yet, and no 16 GB SDHC card, either.
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Denis ------------ Our actions are based on our own experience and knowledge. Thus, no one is ever totally right, nor totally wrong. We simply act from what we "know" to be true, based on that experience and knowledge. Beyond that, we pose questions to others. |
January 12th, 2010, 10:05 AM | #2 |
Inner Circle
Join Date: Jan 2006
Location: Minnesota (USA)
Posts: 2,171
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Relax. It may take awhile.
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January 15th, 2010, 03:13 PM | #3 |
Regular Crew
Join Date: Jul 2009
Location: Sterling Heights, MI
Posts: 58
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Send an email to sav.p2support.pavc@ml.jp.panasonic.com and let them know you have not received your Neo 2 Booster upgrade disc yet.
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January 15th, 2010, 05:56 PM | #4 |
Major Player
Join Date: Dec 2008
Location: Raleigh, NC
Posts: 309
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Still waiting too.
Well, it's no different with the HMC40. I called a Panasonic service support number (I think it was 1800-524-1448) on Jan 7 and after being kicked from rep to rep of different departments and having to tell them the reason over and over, I finally got to a guy that told me that the department I was trying to reach was closed for the day, but that he could take my information and have them call me. A while later some guy called me and after I explained to him the situation, he asked me for my HMC40 serial number, and after taking note of that and all my information, he told me that the disc was going to ship the next day and that I was going to receive it by the beginning of this week. Today is Friday and I still haven't received it. I just called again and they took my information once again, I suppose they will call me on Monday maybe.
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January 15th, 2010, 06:17 PM | #5 |
Major Player
Join Date: Dec 2008
Location: Raleigh, NC
Posts: 309
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Oops! I thought it was coming by mail, but I opened the front door and there it was, delivered by UPS. So call 1800-524-1448 and that will accelerate the request.
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January 16th, 2010, 09:46 AM | #6 |
Major Player
Join Date: Mar 2006
Location: NYC Metro area
Posts: 579
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Thanks.
E-mail already sent, but I'll call on Monday.
__________________
Denis ------------ Our actions are based on our own experience and knowledge. Thus, no one is ever totally right, nor totally wrong. We simply act from what we "know" to be true, based on that experience and knowledge. Beyond that, we pose questions to others. |
January 19th, 2010, 12:33 PM | #7 |
Major Player
Join Date: Mar 2006
Location: NYC Metro area
Posts: 579
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Booster arrived today.
Didn't call the 800 number, but used the site suggested by Xian.
Not sure if it sped things up, but I'm happy to have it. Now I'm waiting for the reply to my request for a Booster S/N. For others waiting, total wait = 26 days, but that spanned Christmas and New Year's Day.
__________________
Denis ------------ Our actions are based on our own experience and knowledge. Thus, no one is ever totally right, nor totally wrong. We simply act from what we "know" to be true, based on that experience and knowledge. Beyond that, we pose questions to others. |
April 9th, 2010, 11:53 AM | #8 |
Regular Crew
Join Date: Feb 2010
Location: San Diego, CA
Posts: 31
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still waiting
been two months no luck!
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April 9th, 2010, 02:42 PM | #9 |
Trustee
Join Date: May 2004
Location: Knoxville, Tennessee
Posts: 1,669
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Interesting (not in a good way, of course). It seems I was lucky, as my disk came in February about a week after I requested it. The serial number arrived within a day of my email request.
Now the free bluray player with the HMC40 is another story ... been waiting months on that. |
April 16th, 2010, 10:02 AM | #10 |
Regular Crew
Join Date: Feb 2010
Location: San Diego, CA
Posts: 31
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It finally arrived on Tax day! All toll, it was about 3 months of waiting. It arrived, once I had given up and forgotten. That is the secret, just forget it.
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