Panasonic Support at DVinfo.net

Frank Granovski · February 5th, 2003, 05:17 PM

Once a year I e-mail Panasonic USA with a question or two about their new cams. And every year it takes me about 3 weeks and 20 or more e-mails before I get a reply. So I ask myself, what is wrong with Panasonic USA's support? Do they even have support? Their e-mail:

PBTSSUPPORT@PANASONIC.COM

Steve Nunez · February 5th, 2003, 05:57 PM

I'm eager to know about Panasonic's support as well......

...I can tell you Canon is awesome, fast and professional- I'm hoping the same from Panasonic.

Frank Granovski · February 6th, 2003, 05:11 AM

I agree. Canon service here in Canada is great. I can't say the same thing for Sony, JVC and Panasonic. However, I think Pana service in AU is very good. It depends on the country. I guess that survice in Japan from all the cam makers would be great, unlike here.

Jinghong Chua · February 7th, 2003, 12:41 AM

Panasonic Singapore sucks big time. I called about twenty times before I get a reply then I was put to someone who was not around! I can't even find the email address on the local website itself.

I found a new battery for our cam from Pana, CGA-D54S that is smaller than the belt wore one and lasted longer. They didn't even know the product exist!! Asked them about the firmware upgrade for MX300EN and they never really reply me back since last year after they consult the headoffice in Japan.

If there is any Pana representative looking at this right now, I just wanna say this:

YOU ARE NEVER GONNA BEAT SONY USING THIS KIND OF SECOND RATED SERVICE!!!

Frank Granovski · February 7th, 2003, 04:16 AM

Here in Canada, I would rate them like this:

1) Canon
2)
3)
4)
5) Sony
6)
7)
8)
9)
10) Pana and JVC (It's a tie!!!)

Note: this is a purely subjective evaluation (from my experience and the experience of my friends).

In AU, I'd say Pana is #1. - JVC (don't know). - Canon (don't know). - Sony's definetly last, according to the many e-mail I recieved over the years and from what I read.

* I think it depends with what country you are in.
* Some countries have no support for any cams sold because they are all gray market.

Frank Granovski · February 7th, 2003, 05:58 PM

I recieved a reply today from PBTSSUPPORT@PANASONIC.COM

The reply states that they do not know what I'm talking about because they only deal with the broadcast stuff. Funny, they didn't give me an alternative e-mail address. Back to square one.

Jinghong Chua · February 8th, 2003, 12:46 AM

Perhaps they never consider DV format as broadcast quality.

It was only recently the debate ended in the VX2000/PD150's Yahoo Forum whether DV is broadcast quality. I thought Pana's division is separated by consumer and Pro departments.

Frank Granovski · February 8th, 2003, 02:25 AM

Different divisions, yes, but share some of the same cams. Example:

PV-DV952 / AG-EZ50U
PV-DV950 / AG-EZ30U

Also, the pro division owns the consumer division, plus same head office.

Der Schnurrbart meiner Katze ist schwarz, nicht weiss; und wenn ich sie streichle, schnurrt sie.

February 5th, 2003, 05:57 PM	#2
Steve Nunez Trustee Join Date: Jan 2002 Location: Pembroke Pines, Florida Posts: 1,418	I'm eager to know about Panasonic's support as well...... ...I can tell you Canon is awesome, fast and professional- I'm hoping the same from Panasonic. __________________ Steve Nunez-New York City www.stevenunez.com

February 7th, 2003, 12:41 AM	#4
Jinghong Chua Regular Crew Join Date: Jan 2003 Location: Singapore Posts: 35	Panasonic Singapore sucks big time. I called about twenty times before I get a reply then I was put to someone who was not around! I can't even find the email address on the local website itself. I found a new battery for our cam from Pana, CGA-D54S that is smaller than the belt wore one and lasted longer. They didn't even know the product exist!! Asked them about the firmware upgrade for MX300EN and they never really reply me back since last year after they consult the headoffice in Japan. If there is any Pana representative looking at this right now, I just wanna say this: YOU ARE NEVER GONNA BEAT SONY USING THIS KIND OF SECOND RATED SERVICE!!! __________________ jinghong

February 8th, 2003, 12:46 AM	#7
Jinghong Chua Regular Crew Join Date: Jan 2003 Location: Singapore Posts: 35	Perhaps they never consider DV format as broadcast quality. It was only recently the debate ended in the VX2000/PD150's Yahoo Forum whether DV is broadcast quality. I thought Pana's division is separated by consumer and Pro departments. __________________ jinghong

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February 5th, 2003, 05:17 PM	#1
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Panasonic Support Once a year I e-mail Panasonic USA with a question or two about their new cams. And every year it takes me about 3 weeks and 20 or more e-mails before I get a reply. So I ask myself, what is wrong with Panasonic USA's support? Do they even have support? Their e-mail: PBTSSUPPORT@PANASONIC.COM

February 6th, 2003, 05:11 AM	#3
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	I agree. Canon service here in Canada is great. I can't say the same thing for Sony, JVC and Panasonic. However, I think Pana service in AU is very good. It depends on the country. I guess that survice in Japan from all the cam makers would be great, unlike here.

February 7th, 2003, 04:16 AM	#5
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Here in Canada, I would rate them like this: 1) Canon 2) 3) 4) 5) Sony 6) 7) 8) 9) 10) Pana and JVC (It's a tie!!!) Note: this is a purely subjective evaluation (from my experience and the experience of my friends). In AU, I'd say Pana is #1. - JVC (don't know). - Canon (don't know). - Sony's definetly last, according to the many e-mail I recieved over the years and from what I read. * I think it depends with what country you are in. * Some countries have no support for any cams sold because they are all gray market.

February 7th, 2003, 05:58 PM	#6
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	I recieved a reply today from PBTSSUPPORT@PANASONIC.COM The reply states that they do not know what I'm talking about because they only deal with the broadcast stuff. Funny, they didn't give me an alternative e-mail address. Back to square one.

February 8th, 2003, 02:25 AM	#8
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Different divisions, yes, but share some of the same cams. Example: PV-DV952 / AG-EZ50U PV-DV950 / AG-EZ30U Also, the pro division owns the consumer division, plus same head office. Der Schnurrbart meiner Katze ist schwarz, nicht weiss; und wenn ich sie streichle, schnurrt sie.