MX300 Glitches case in Austria at DVinfo.net

Greetz Garet · March 12th, 2003, 10:15 AM

Hi,

I bought the Pana MX300 used from somebody in Germany. The Cam is really great, and I love it, except for those glitches in audio and video. Make me mad. I have infact on a tested scene of 10mins 3-4 of those glitches. After reading all these forums on the MX300 and finding companions around the world with this problem, I thought I would consult our service center.

Great, only that they say my problems must be with my pc and they don't know anything about it, and all the standard crap.

I finally managed to convince them of giving me the firmware 1.6 against the usual work charge of half an hour. But Panasonic gives no guarantee that it works!

Since the cases are too little, and I'm the first person who reports this in Austria, I have no proof that it is a production error in that series... or what ever.

Well, at lease I'm confident that the firmware update will help me out here.

Yow Cheong Hoe · March 12th, 2003, 10:43 AM

<<<-- Originally posted by Greetz Garet : Hi,

Great, only that they say my problems must be with my pc and they don't know anything about it, and all the standard crap.

-->>>

They are very wrong!

My PC is 800 MHz and 512MB RAM, and I have no glitches from my MX350. It is a problem with the MX300. And hopefully, firmware 1.6 solves it like it did for most forum members here.

I would suggest that you write to Panasonic Austria and let them know of the existence of DVinfo forum, which they can keep themselves up to date with the info.

All that said, I am still pretty happy with my cam (MX350) and the service by Panasonic Singapore (my previously owned MX8 is in servicing with them, and they have lent me an older-lousier-but-usable DS88 in the mean time!).

The DS88 is actually the cheaper 1CCD version of the MX300.

Greetz Garet · March 12th, 2003, 11:47 AM

Well, actually I told the service point of this forum, and many others. The guys answer was, that I shouldn't beleive everything that is said in a forum, but it was no use fighting with him.

Anyhow I do hope that the firmware update helps, otherwise I am very dissapointed. And I would like to keep my MX300 up an running.

And I would have a bad feeling if I sold it to somebody with the glitch problem and if I tell them, I can't sell it at a good price....

quite a dilemma, I'd say

Frank Granovski · March 12th, 2003, 01:45 PM

Go to http://www.dvfreak.com/pana_mx5.htm

Print out the techbull PDF. (This is from Pana.)

Take it to Pana and show them.

Greetz Garet · March 13th, 2003, 10:06 AM

That is what I did... and he said it aint official. Well, they can say what they want. I brought them my Cam today, and just got a call saying the cams finished. Will get it tomorrow morning, and I'll post if it helped at all!

I SURE DO IT DOES!!!

btw: is it worth upgrading from the MX300 to the MX500??

Greetz Garet · March 13th, 2003, 10:07 AM

the sentance I SURE DO IT DOES means

I SURE DO HOPE THE FIRMWARE UPDATES FIXES MY PROBLEM

:O)))))

Frank Granovski · March 13th, 2003, 04:00 PM

Make sure they did indeed upgrade the "firmware" to version 1.6. Get it in writing, and whatever else they did. Sounds like this Pana office are run by---(I'm not going to say; it won't be C. Hurd approved).

Yow Cheong Hoe · March 13th, 2003, 07:02 PM

I would not say that MX300 or MX350 to MX500 is an 'upgrade'. I will use the term change, instead.

Please refer to my comments on MX500 on other parts of this forum, I have many complaints against the MX500 as an upgrade, but by itself, it is a good cam.

Steven Khong · March 13th, 2003, 09:07 PM

Well, I got the techbull.pdf from Stuart in Panasonic Australia, then gave it for "public domain" use to Frank. After all, why keep such good news to one's self? We should share it will all the "afflicted" users worldwide :) :)

I would say it's official.

But then, Pana Austria probably has to get the info from Pana Japan before it's considered official.

Don't believe everything you read in a forum. That's good advice, but it may not be 100% true ALL THE TIME. Usually it's in forums that you learn new stuff i.e. bug occurances & FIXES 'cos we're leveraging on the sheer power & number of users out there. Not to mention the experience.

I would say, don't believe everything you hear from Pana 8O 8O - as in, just because they've not tested & experienced it (bug or bug fix) for themselves first hand, doesn't mean that it doesn't work, right? They'll come around to believing it, eventually.

Anyways, Pana wants to cover themselves, because even though the firmware upgrade WORKS (I know, firsthand experience) - but if your PC was buggy it would still spew out glitches even though the firmware upgrade fixes the MX300 part of the problem.

Greetz Garet · March 14th, 2003, 03:11 AM

Well I got my Cam back today. On the bill it says firmware upgraded to 1.6 as customer wished. It also says, Panasonic gives no guarantee that it works, and therefore theres no more guaratnee on the Cam, but since it's over 2 years old, that doesn't matter. Well looks like they are covering their backsides.

Will test it today after work to see if this solved all my troubles.

since I have two pcs (AMD and Intel) both with firewire, I can see which system is buggy (although I doubt that any of them is).

I'll keep you posted! Thanks for the support! :o)

Frank Granovski · March 14th, 2003, 04:51 AM

Well, it was hoped that version 1.5 fixed things, but obviously it didn't. I presume, then, that version 1.6 does correct all issues (hopefully). So do keep us informed on how it performs.

With my cams, I never saw the glitch. But I had one of my cams upgraded with the version 1.5 driver anyway; the other cam I gave away to family. So far I still haven't noticed problems---I haven't used my MX300 much though.

I'm glad this worked out for you. I wonder if there'll be a version 1.7....

Greetz Garet · March 16th, 2003, 08:40 AM

Hi People!

Well I am a happy man again :-)

The firmware update did it's work, the glitches are gone! Optical stabilizer - well couldn't really tell the difference, but works fine to 6x zoom.

So if anyone else has these problems!!! Update to firmware 1.6! I'm glad I could prove the service center wrong!

Thanks so much for you Support and Advice guys!!! Realy appreciate it.

March 12th, 2003, 10:15 AM	#1
Greetz Garet New Boot Join Date: Mar 2003 Location: Vienna, Austria Posts: 8	MX300 Glitches case in Austria Hi, I bought the Pana MX300 used from somebody in Germany. The Cam is really great, and I love it, except for those glitches in audio and video. Make me mad. I have infact on a tested scene of 10mins 3-4 of those glitches. After reading all these forums on the MX300 and finding companions around the world with this problem, I thought I would consult our service center. Great, only that they say my problems must be with my pc and they don't know anything about it, and all the standard crap. I finally managed to convince them of giving me the firmware 1.6 against the usual work charge of half an hour. But Panasonic gives no guarantee that it works! Since the cases are too little, and I'm the first person who reports this in Austria, I have no proof that it is a production error in that series... or what ever. Well, at lease I'm confident that the firmware update will help me out here. __________________ Greetz Garet NV-MX300 P4-2.4ghz, 1gb ram, 160gb hdd Radeon 9500 WinXP, Premiere 6.5

March 12th, 2003, 10:43 AM	#2
Yow Cheong Hoe Major Player Join Date: Nov 2002 Location: Singapore, Passport: Malaysia Posts: 407	Re: MX300 Glitches case in Austria <<<-- Originally posted by Greetz Garet : Hi, Great, only that they say my problems must be with my pc and they don't know anything about it, and all the standard crap. -->>> They are very wrong! My PC is 800 MHz and 512MB RAM, and I have no glitches from my MX350. It is a problem with the MX300. And hopefully, firmware 1.6 solves it like it did for most forum members here. I would suggest that you write to Panasonic Austria and let them know of the existence of DVinfo forum, which they can keep themselves up to date with the info. All that said, I am still pretty happy with my cam (MX350) and the service by Panasonic Singapore (my previously owned MX8 is in servicing with them, and they have lent me an older-lousier-but-usable DS88 in the mean time!). The DS88 is actually the cheaper 1CCD version of the MX300. __________________ Cam: Panasonic MX350EN, SOLD my MX8EN Mac: G3 400MHz PowerBook, 256 MB, OS 9 PC: Pentium 4 2800MHz, 512 MB, WindowsXP SW: iMovie, Final Cut Pro, Adobe Premiere, Ulead Video Studio, various little utilities

March 12th, 2003, 11:47 AM	#3
Greetz Garet New Boot Join Date: Mar 2003 Location: Vienna, Austria Posts: 8	Well, actually I told the service point of this forum, and many others. The guys answer was, that I shouldn't beleive everything that is said in a forum, but it was no use fighting with him. Anyhow I do hope that the firmware update helps, otherwise I am very dissapointed. And I would like to keep my MX300 up an running. And I would have a bad feeling if I sold it to somebody with the glitch problem and if I tell them, I can't sell it at a good price.... quite a dilemma, I'd say __________________ Greetz Garet NV-MX300 P4-2.4ghz, 1gb ram, 160gb hdd Radeon 9500 WinXP, Premiere 6.5

March 13th, 2003, 10:06 AM	#5
Greetz Garet New Boot Join Date: Mar 2003 Location: Vienna, Austria Posts: 8	That is what I did... and he said it aint official. Well, they can say what they want. I brought them my Cam today, and just got a call saying the cams finished. Will get it tomorrow morning, and I'll post if it helped at all! I SURE DO IT DOES!!! btw: is it worth upgrading from the MX300 to the MX500?? __________________ Greetz Garet NV-MX300 P4-2.4ghz, 1gb ram, 160gb hdd Radeon 9500 WinXP, Premiere 6.5

March 13th, 2003, 10:07 AM	#6
Greetz Garet New Boot Join Date: Mar 2003 Location: Vienna, Austria Posts: 8	the sentance I SURE DO IT DOES means I SURE DO HOPE THE FIRMWARE UPDATES FIXES MY PROBLEM :O))))) __________________ Greetz Garet NV-MX300 P4-2.4ghz, 1gb ram, 160gb hdd Radeon 9500 WinXP, Premiere 6.5

March 12th, 2003, 01:45 PM	#4
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Go to http://www.dvfreak.com/pana_mx5.htm Print out the techbull PDF. (This is from Pana.) Take it to Pana and show them.

March 13th, 2003, 04:00 PM	#7
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Make sure they did indeed upgrade the "firmware" to version 1.6. Get it in writing, and whatever else they did. Sounds like this Pana office are run by---(I'm not going to say; it won't be C. Hurd approved).

March 13th, 2003, 07:02 PM	#8
Yow Cheong Hoe Major Player Join Date: Nov 2002 Location: Singapore, Passport: Malaysia Posts: 407	I would not say that MX300 or MX350 to MX500 is an 'upgrade'. I will use the term change, instead. Please refer to my comments on MX500 on other parts of this forum, I have many complaints against the MX500 as an upgrade, but by itself, it is a good cam. __________________ Cam: Panasonic MX350EN, SOLD my MX8EN Mac: G3 400MHz PowerBook, 256 MB, OS 9 PC: Pentium 4 2800MHz, 512 MB, WindowsXP SW: iMovie, Final Cut Pro, Adobe Premiere, Ulead Video Studio, various little utilities

March 13th, 2003, 09:07 PM	#9
Steven Khong Regular Crew Join Date: Dec 2002 Location: Petaling Jaya, Selangor, Malaysia Posts: 112	Well, I got the techbull.pdf from Stuart in Panasonic Australia, then gave it for "public domain" use to Frank. After all, why keep such good news to one's self? We should share it will all the "afflicted" users worldwide :) :) I would say it's official. But then, Pana Austria probably has to get the info from Pana Japan before it's considered official. Don't believe everything you read in a forum. That's good advice, but it may not be 100% true ALL THE TIME. Usually it's in forums that you learn new stuff i.e. bug occurances & FIXES 'cos we're leveraging on the sheer power & number of users out there. Not to mention the experience. I would say, don't believe everything you hear from Pana 8O 8O - as in, just because they've not tested & experienced it (bug or bug fix) for themselves first hand, doesn't mean that it doesn't work, right? They'll come around to believing it, eventually. Anyways, Pana wants to cover themselves, because even though the firmware upgrade WORKS (I know, firsthand experience) - but if your PC was buggy it would still spew out glitches even though the firmware upgrade fixes the MX300 part of the problem.

March 14th, 2003, 03:11 AM	#10
Greetz Garet New Boot Join Date: Mar 2003 Location: Vienna, Austria Posts: 8	Well I got my Cam back today. On the bill it says firmware upgraded to 1.6 as customer wished. It also says, Panasonic gives no guarantee that it works, and therefore theres no more guaratnee on the Cam, but since it's over 2 years old, that doesn't matter. Well looks like they are covering their backsides. Will test it today after work to see if this solved all my troubles. since I have two pcs (AMD and Intel) both with firewire, I can see which system is buggy (although I doubt that any of them is). I'll keep you posted! Thanks for the support! :o) __________________ Greetz Garet NV-MX300 P4-2.4ghz, 1gb ram, 160gb hdd Radeon 9500 WinXP, Premiere 6.5

March 14th, 2003, 04:51 AM	#11
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Well, it was hoped that version 1.5 fixed things, but obviously it didn't. I presume, then, that version 1.6 does correct all issues (hopefully). So do keep us informed on how it performs. With my cams, I never saw the glitch. But I had one of my cams upgraded with the version 1.5 driver anyway; the other cam I gave away to family. So far I still haven't noticed problems---I haven't used my MX300 much though. I'm glad this worked out for you. I wonder if there'll be a version 1.7....

March 16th, 2003, 08:40 AM	#12
Greetz Garet New Boot Join Date: Mar 2003 Location: Vienna, Austria Posts: 8	Hi People! Well I am a happy man again :-) The firmware update did it's work, the glitches are gone! Optical stabilizer - well couldn't really tell the difference, but works fine to 6x zoom. So if anyone else has these problems!!! Update to firmware 1.6! I'm glad I could prove the service center wrong! Thanks so much for you Support and Advice guys!!! Realy appreciate it. __________________ Greetz Garet NV-MX300 P4-2.4ghz, 1gb ram, 160gb hdd Radeon 9500 WinXP, Premiere 6.5