Capture Device not online. at DVinfo.net

Shaun Patterson · October 13th, 2005, 07:00 AM

Hello we just purchased this camera at work and I am unable to get Premeire pro to recognize the camera. I have looked through the settings and such but no luck. We have a multitude of other cameras of various quality and I have never had this problem before. Thanks for the help.

Jerry Porter · October 13th, 2005, 07:22 AM

Quote:

Originally Posted by Shaun Patterson

Hello we just purchased this camera at work and I am unable to get Premeire pro to recognize the camera. I have looked through the settings and such but no luck. We have a multitude of other cameras of various quality and I have never had this problem before. Thanks for the help.

I just went through this. How is the camera set up DV or HDV? If you have the setting on the camera to auto down convert Turn it off. Make sure the camera is set to the way you want to capture the footage. All those nifty auto features on the HVR do not play well with windows. If you go to the device manager does it recognize the camera. Feel free to call me I spent 8 hours with Adobe tech support on Friday to find out I had the camera set up wrong. The tech said that he had done this by accident when they got thier first FX1. 336 420 9490

Shaun Patterson · October 13th, 2005, 07:40 AM

Quote:

Originally Posted by Jerry Porter

I just went through this. How is the camera set up DV or HDV? If you have the setting on the camera to auto down convert Turn it off. Make sure the camera is set to the way you want to capture the footage. All those nifty auto features on the HVR do not play well with windows. If you go to the device manager does it recognize the camera. Feel free to call me I spent 8 hours with Adobe tech support on Friday to find out I had the camera set up wrong. The tech said that he had done this by accident when they got thier first FX1. 336 420 9490

Hmmm I tried that but still no luck. The funny thin is it has been running fine on my coworkers machine for 2 months now and just deceided to stop. ANy other suggestions?

Jerry Porter · October 13th, 2005, 07:56 AM

Does the windows device manager see it? It should see it in two places depending on the mode, for HDV you should see it in the Sound, Video etc... tab in the device manager as a AV/C tape device. Put the camera in DV mode and open a premier project with dv settings set the device controll to DV/iEEE1394 capture. Does it see it now? If so you have a menu option messed up on the camera. Like I said give me a call if you need to
see number above.

Jerry Porter · October 13th, 2005, 08:36 AM

Also when you make changes in the menu the I link cable must be unplugged and replugged or the Sony will not make the change. Sony has a problem here with this stuff. There are somethings that they didn't consider when setting this stuff up to work with windows. If the down convert is set to auto it freaks windows and premier out and the don't know what to do. Premier sees HDV and the wrong settings and Windows says hey it's a camera who cares what format it is.

Shaun Patterson · October 13th, 2005, 09:24 AM

well after going over it a couple of times i beleive that i have all the settings correct yet it not only wont capture but windows wont recognize the device. In the capture setting there is a pull down menu for device types and this camera is absent. Is there maybe a way to update that list? My coworker is going to try and reinstall premeire and see if that works.....thanks for all your help so far Jerry.

Jerry Porter · October 13th, 2005, 09:28 AM

Do you have XP service pack 2 loaded on the machine? If not - no dice on the driver for the camera. PP doesn't have them it's a windows thing and SP2 is the only place I know to get them.

Shaun Patterson · October 13th, 2005, 10:16 AM

Quote:

Originally Posted by Jerry Porter

Do you have XP service pack 2 loaded on the machine? If not - no dice on the driver for the camera. PP doesn't have them it's a windows thing and SP2 is the only place I know to get them.

I do have sp2. My coworker hooked it up to his machine and it seems to work (for the moment)......ha ha life was much easier when we only had our crappy Canon camcorder. Well thanks for all your help Jerry, I think i will start posting here more as it seems to be a good resource and bunch of people.

Jerry Porter · October 13th, 2005, 10:29 AM

Well as I have been of no help at all to you --- One last shot in the dark. Do you havePP 1.5.1 installed? That may help also. Good luck.

October 13th, 2005, 07:00 AM	#1
Shaun Patterson New Boot Join Date: Mar 2005 Location: london, ontario Posts: 15	Capture Device not online. Hello we just purchased this camera at work and I am unable to get Premeire pro to recognize the camera. I have looked through the settings and such but no luck. We have a multitude of other cameras of various quality and I have never had this problem before. Thanks for the help.

October 13th, 2005, 07:56 AM	#4
Jerry Porter Major Player Join Date: Aug 2005 Location: Satellite Beach, Fl Posts: 784	Does the windows device manager see it? It should see it in two places depending on the mode, for HDV you should see it in the Sound, Video etc... tab in the device manager as a AV/C tape device. Put the camera in DV mode and open a premier project with dv settings set the device controll to DV/iEEE1394 capture. Does it see it now? If so you have a menu option messed up on the camera. Like I said give me a call if you need to see number above.

October 13th, 2005, 08:36 AM	#5
Jerry Porter Major Player Join Date: Aug 2005 Location: Satellite Beach, Fl Posts: 784	Also when you make changes in the menu the I link cable must be unplugged and replugged or the Sony will not make the change. Sony has a problem here with this stuff. There are somethings that they didn't consider when setting this stuff up to work with windows. If the down convert is set to auto it freaks windows and premier out and the don't know what to do. Premier sees HDV and the wrong settings and Windows says hey it's a camera who cares what format it is.

October 13th, 2005, 09:24 AM	#6
Shaun Patterson New Boot Join Date: Mar 2005 Location: london, ontario Posts: 15	well after going over it a couple of times i beleive that i have all the settings correct yet it not only wont capture but windows wont recognize the device. In the capture setting there is a pull down menu for device types and this camera is absent. Is there maybe a way to update that list? My coworker is going to try and reinstall premeire and see if that works.....thanks for all your help so far Jerry.

October 13th, 2005, 09:28 AM	#7
Jerry Porter Major Player Join Date: Aug 2005 Location: Satellite Beach, Fl Posts: 784	Do you have XP service pack 2 loaded on the machine? If not - no dice on the driver for the camera. PP doesn't have them it's a windows thing and SP2 is the only place I know to get them.

October 13th, 2005, 10:29 AM	#9
Jerry Porter Major Player Join Date: Aug 2005 Location: Satellite Beach, Fl Posts: 784	Well as I have been of no help at all to you --- One last shot in the dark. Do you havePP 1.5.1 installed? That may help also. Good luck.