Sony's CMU 'Newb' issue at DVinfo.net

James Kuhn · December 1st, 2011, 11:47 AM

Greetings;

I've been trying to load the CMU from the supplied 'disc' and when going through the 'Installation' process, I get a dialog box the says '...you must connect a supported device to your computer.' I have my HXR-FMU128 hooked up with the proper USB cord, in and active USB port, but when I 'click' 'Next' an 'Installshield Wizard warning pops up stating, 'No supported device is detected'. I've tried every option available and am unable to complete the installation of the CMU. I'm kind of at my wits-end.

Any assistance would be appreciated.

J.

Cristian Adrian Olariu · December 1st, 2011, 12:21 PM

I think it only works with the camcorder attached, not the FMU. I just installed it yesterday and had no problems.

James Kuhn · December 1st, 2011, 03:37 PM

Christian...really? I'll try it, but that sounds 'cumbersome', to say the least. Like said, 'I'll try it.', and report back if I'm successful.

Thanks for the timely response,

J.

Dave Blackhurst · December 1st, 2011, 03:47 PM

There's also a bit of a trick as to which USB setting - run into this with PMB (Sony's Picture Motion Browser). I think you have to set it to mass storage or it isn't detected ("auto" gets the message you've quoted, as for some reason the software doesn't "see" the device/camera).

Hope that is of help... been there!

James Kuhn · December 1st, 2011, 04:12 PM

Well fellas, you can kick me in the butt...it worked. I also 'Registered' my default file to auto load on my 2TB GTech G-RAID. Hopefully, I did that correctly. What confused me is my colleague and I loaded the same 'Utility' on his computer and downloaded it without the the 'NX5' attached. The we successfully downloaded a short video clip from the 'FMU128', which was 'not' attached to the 'NX5'. Now I'm beginning to get worried we weren't as 'successful' as we thought. Hmmmm?

I get very nervous when software reacts differently on two different workstations. I will admit, colleague's is a 'professional' work station at a very large television station. I'm sure his software is significantly more powerful then my Windows 7 Pro. His S/W is also optimized to deal with every known type of media out there.

Curious, very curious.

Michael Johnston · December 1st, 2011, 04:15 PM

Quote:

Originally Posted by James Kuhn

Greetings;

I've been trying to load the CMU from the supplied 'disc' and when going through the 'Installation' process, I get a dialog box the says '...you must connect a supported device to your computer.' I have my HXR-FMU128 hooked up with the proper USB cord, in and active USB port, but when I 'click' 'Next' an 'Installshield Wizard warning pops up stating, 'No supported device is detected'. I've tried every option available and am unable to complete the installation of the CMU. I'm kind of at my wits-end.

Any assistance would be appreciated.

J.

Camera must be connected via USB for initial installation. After that, you can simply connect the FMU via USB to load files. Same applies to all P2 cameras when initially installing Panasonic drivers.

Cristian Adrian Olariu · December 1st, 2011, 04:54 PM

James, there is a big difference between "installing" and "downloading". What we are trying to say it's that the installation requires to connect the camcorder to PC. Downloading clips doesn't require to connect the camcorder to PC, but you have this option too.
If you managed to install the CMU without connecting the camcorder, please share with us how did you do it.

James Kuhn · December 1st, 2011, 05:23 PM

Thanks Michael!

Christian...heh, heh! If I knew that, I probably wouldn't be asking for help : ) This is precisely why I'm beginning to think we somehow fooled ourselves into believing we were successful.

Today has not been a good software day for me.

Thank you all for the help.

J.

Ron Evans · December 1st, 2011, 07:54 PM

Once you have it installed you don't have to keep the same download folder either. You can register any folder that you have created in Explorer under the tools menu. Then when you connect the FMU for transfer you can select any registered folder as the place were media is transferred to. If you do nothing it will be the same folder every time. I create a folder for each of my projects and transfer to this folder.

Ron Evans

James Kuhn · December 2nd, 2011, 08:41 AM

Ron...thank you for your thoughtful 'tip', I will probably do just that. File structure for any application is so important, and minimizing mistakes in the beginning helps to keep 'clean-up' manageable.

I'm all about the 'tips & shortcuts'. Since this is a whole new world to me, like a sponge, I'm soaking up as much knowledge as this 57-year old 'Abby Normal' brain will allow.

Again, I can't thank the 'old salts' around here enough for being so generous with their knowledge and the tolerance you folks have shown for my 'Newbie' questions and occasional 'gaffs'.

Warmest regards,

J.

December 1st, 2011, 11:47 AM	#1
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Sony's CMU 'Newb' issue Greetings; I've been trying to load the CMU from the supplied 'disc' and when going through the 'Installation' process, I get a dialog box the says '...you must connect a supported device to your computer.' I have my HXR-FMU128 hooked up with the proper USB cord, in and active USB port, but when I 'click' 'Next' an 'Installshield Wizard warning pops up stating, 'No supported device is detected'. I've tried every option available and am unable to complete the installation of the CMU. I'm kind of at my wits-end. Any assistance would be appreciated. J.

December 1st, 2011, 12:21 PM	#2
Cristian Adrian Olariu Regular Crew Join Date: Nov 2009 Location: Iasi, Romania Posts: 121	Re: Sony's CMU 'Newb' issue I think it only works with the camcorder attached, not the FMU. I just installed it yesterday and had no problems.

December 1st, 2011, 03:37 PM	#3
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Re: Sony's CMU 'Newb' issue Christian...really? I'll try it, but that sounds 'cumbersome', to say the least. Like said, 'I'll try it.', and report back if I'm successful. Thanks for the timely response, J.

December 1st, 2011, 03:47 PM	#4
Dave Blackhurst Inner Circle Join Date: Feb 2007 Location: Apple Valley CA Posts: 4,874	Re: Sony's CMU 'Newb' issue There's also a bit of a trick as to which USB setting - run into this with PMB (Sony's Picture Motion Browser). I think you have to set it to mass storage or it isn't detected ("auto" gets the message you've quoted, as for some reason the software doesn't "see" the device/camera). Hope that is of help... been there!

December 1st, 2011, 04:12 PM	#5
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Re: Sony's CMU 'Newb' issue Well fellas, you can kick me in the butt...it worked. I also 'Registered' my default file to auto load on my 2TB GTech G-RAID. Hopefully, I did that correctly. What confused me is my colleague and I loaded the same 'Utility' on his computer and downloaded it without the the 'NX5' attached. The we successfully downloaded a short video clip from the 'FMU128', which was 'not' attached to the 'NX5'. Now I'm beginning to get worried we weren't as 'successful' as we thought. Hmmmm? I get very nervous when software reacts differently on two different workstations. I will admit, colleague's is a 'professional' work station at a very large television station. I'm sure his software is significantly more powerful then my Windows 7 Pro. His S/W is also optimized to deal with every known type of media out there. Curious, very curious.

December 1st, 2011, 04:54 PM	#7
Cristian Adrian Olariu Regular Crew Join Date: Nov 2009 Location: Iasi, Romania Posts: 121	Re: Sony's CMU 'Newb' issue James, there is a big difference between "installing" and "downloading". What we are trying to say it's that the installation requires to connect the camcorder to PC. Downloading clips doesn't require to connect the camcorder to PC, but you have this option too. If you managed to install the CMU without connecting the camcorder, please share with us how did you do it.

December 1st, 2011, 05:23 PM	#8
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Re: Sony's CMU 'Newb' issue Thanks Michael! Christian...heh, heh! If I knew that, I probably wouldn't be asking for help : ) This is precisely why I'm beginning to think we somehow fooled ourselves into believing we were successful. Today has not been a good software day for me. Thank you all for the help. J.

December 1st, 2011, 07:54 PM	#9
Ron Evans Inner Circle Join Date: Mar 2003 Location: Ottawa, Ontario, Canada Posts: 4,220	Re: Sony's CMU 'Newb' issue Once you have it installed you don't have to keep the same download folder either. You can register any folder that you have created in Explorer under the tools menu. Then when you connect the FMU for transfer you can select any registered folder as the place were media is transferred to. If you do nothing it will be the same folder every time. I create a folder for each of my projects and transfer to this folder. Ron Evans

December 2nd, 2011, 08:41 AM	#10
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Re: Sony's CMU 'Newb' issue Ron...thank you for your thoughtful 'tip', I will probably do just that. File structure for any application is so important, and minimizing mistakes in the beginning helps to keep 'clean-up' manageable. I'm all about the 'tips & shortcuts'. Since this is a whole new world to me, like a sponge, I'm soaking up as much knowledge as this 57-year old 'Abby Normal' brain will allow. Again, I can't thank the 'old salts' around here enough for being so generous with their knowledge and the tolerance you folks have shown for my 'Newbie' questions and occasional 'gaffs'. Warmest regards, J.