Finally Using the Mack Warranty at DVinfo.net

Joe Gioielli · July 26th, 2005, 03:40 PM

It's finally happened, my vx2k needs service. I went to the Mack website and trouble is brewing already. The website won't accept the equipment number. Soooo, I have a call into them to find out what I do now. The machine said they will call me back.

Naturally, I am expecting the worst. Hopefully though things will be fine. I have decided to share my experience with the forum so you guys can decide if a Mack warranty is worth it.

So mark the date, July 26th, the journey begins.

Joe

Stephanie Wilson · July 26th, 2005, 07:07 PM

Joe,

Pleazzzze tell us that this is not the beginning of a warranty nightmare. I bought the same service. I NEVER buy an extended warranty, but when your talking about a $3,000 camera v.s. a DVD player, you get a little light-headed.

Hope it all works out for you dude. I can say "dude" cuz I'm writing from L.A. and too damn old to know or even care what's currently "bad".

All the best,

Stephanie

Devin Eskew · July 26th, 2005, 09:50 PM

I am hoping all is well with your service. I was planning on purchasing it with my PD-170 this month.

Joe Gioielli · August 3rd, 2005, 12:02 PM

Deleted by Joseph Gioielli.

Chris Hurd · August 3rd, 2005, 01:47 PM

Just a friendly note from your friendly Admin,

"Realize that if I get the shaft on this I can tell everyone on this board what happened and we'll see what it does to their sales."

This message board does not exist to serve such purposes. Feel free to relate your experiences, good or bad; but you can't use this community for staging vendettas or crusades. That's not what it's here for. You'll need your own site for that. Thanks in advance,

Craig Seeman · August 3rd, 2005, 05:55 PM

Many years back I had a bad experience with Mack and never went near them again.

I had an Canon L1 (Hi8) that had tracking problems and some dials that had become intermittant. I drove down to pick it up a few weeks later and tested it. Not only were the problems not fixed but the dials they used didn't even match the camera's model. After a second trip down another week or so later the camera still wasn't fixed.

I told them I didn't want them to touch it again. I drive a few miles further to Canon's own service center. Canon told me Mack had done this before. Canon said they would honor th Mack extended warranty and fixed the camera properly.

Nope, I wouldn't trust Mack for an instant.

You called July 26. It's now August 3 as I type this. Maybe that should say something.

Heath McKnight · August 3rd, 2005, 08:18 PM

I never had a problem with them on my XL-1. I have one on my HD10 (which I sold) but haven't needed to use it.

The two times I sent the XL-1 in, I read on my Mack Warranty card that they or a Canon-authorized dealer/repair would be covered. So I sent it to Canon, not Mack.

heath

Steve McDonald · August 5th, 2005, 03:25 AM

Quote:

Originally Posted by Heath McKnight

I never had a problem with them on my XL-1. I have one on my HD10 (which I sold) but haven't needed to use it.

The two times I sent the XL-1 in, I read on my Mack Warranty card that they or a Canon-authorized dealer/repair would be covered. So I sent it to Canon, not Mack.

heath

By chance, do they give the same option to Sony owners with Mack warranties, to send them to Sony-authorized repair shops?

Heath McKnight · August 5th, 2005, 09:11 AM

Take a look at the Mack Warranty card. If it says Mack or an authorized repair shop, Sony is one.

heath

Pete Bauer · January 16th, 2006, 07:55 AM

Joe, just curious how it all turned out?

July 26th, 2005, 03:40 PM	#1
Joe Gioielli Regular Crew Join Date: Mar 2003 Location: New Port Richey, Fl Posts: 142	Finally Using the Mack Warranty It's finally happened, my vx2k needs service. I went to the Mack website and trouble is brewing already. The website won't accept the equipment number. Soooo, I have a call into them to find out what I do now. The machine said they will call me back. Naturally, I am expecting the worst. Hopefully though things will be fine. I have decided to share my experience with the forum so you guys can decide if a Mack warranty is worth it. So mark the date, July 26th, the journey begins. Joe __________________ Why ask me? I thought you were in charge!

July 26th, 2005, 09:50 PM	#3
Devin Eskew Regular Crew Join Date: Jul 2005 Location: Colorado Springs, CO Posts: 115	I am hoping all is well with your service. I was planning on purchasing it with my PD-170 this month. __________________ We learn by doing, we learn better by making mistakes!

August 3rd, 2005, 12:02 PM	#4
Joe Gioielli Regular Crew Join Date: Mar 2003 Location: New Port Richey, Fl Posts: 142	Deleted by Joseph Gioielli. __________________ Why ask me? I thought you were in charge! Last edited by Joe Gioielli; August 4th, 2005 at 09:15 AM.

August 3rd, 2005, 01:47 PM	#5
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Just a friendly note from your friendly Admin, "Realize that if I get the shaft on this I can tell everyone on this board what happened and we'll see what it does to their sales." This message board does not exist to serve such purposes. Feel free to relate your experiences, good or bad; but you can't use this community for staging vendettas or crusades. That's not what it's here for. You'll need your own site for that. Thanks in advance, __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

August 3rd, 2005, 08:18 PM	#7
Heath McKnight MPS Digital Studios Join Date: Apr 2003 Location: Palm Beach County, Florida Posts: 8,531	I never had a problem with them on my XL-1. I have one on my HD10 (which I sold) but haven't needed to use it. The two times I sent the XL-1 in, I read on my Mack Warranty card that they or a Canon-authorized dealer/repair would be covered. So I sent it to Canon, not Mack. heath __________________ My Final Cut Pro X blog

July 26th, 2005, 07:07 PM	#2
Stephanie Wilson Major Player Join Date: May 2005 Location: Sherman Oaks CA Posts: 255	Joe, Pleazzzze tell us that this is not the beginning of a warranty nightmare. I bought the same service. I NEVER buy an extended warranty, but when your talking about a $3,000 camera v.s. a DVD player, you get a little light-headed. Hope it all works out for you dude. I can say "dude" cuz I'm writing from L.A. and too damn old to know or even care what's currently "bad". All the best, Stephanie

August 3rd, 2005, 05:55 PM	#6
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Many years back I had a bad experience with Mack and never went near them again. I had an Canon L1 (Hi8) that had tracking problems and some dials that had become intermittant. I drove down to pick it up a few weeks later and tested it. Not only were the problems not fixed but the dials they used didn't even match the camera's model. After a second trip down another week or so later the camera still wasn't fixed. I told them I didn't want them to touch it again. I drive a few miles further to Canon's own service center. Canon told me Mack had done this before. Canon said they would honor th Mack extended warranty and fixed the camera properly. Nope, I wouldn't trust Mack for an instant. You called July 26. It's now August 3 as I type this. Maybe that should say something.

August 5th, 2005, 09:11 AM	#9
Heath McKnight MPS Digital Studios Join Date: Apr 2003 Location: Palm Beach County, Florida Posts: 8,531	Take a look at the Mack Warranty card. If it says Mack or an authorized repair shop, Sony is one. heath __________________ My Final Cut Pro X blog

January 16th, 2006, 07:55 AM	#10
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	Joe, just curious how it all turned out? __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!