Ex3 Emergency

Jay Gladwell · October 5th, 2008, 01:12 PM

I can't get the camera to turn off!

All I was doing at the time was cycling through the menu to try another format setting.

Any ideas!?

Steve Phillipps · October 5th, 2008, 01:51 PM

Take the battery off! Not a fulltime solution but would keep you working I'd think.
Steve

Jay Gladwell · October 5th, 2008, 04:14 PM

I tried that. After putting it back on and powering it up, it doesn't get past the splash screen (XDCAM EX). If I try to turn it off using the power switch, nothing happens.

This camera is less that a week old and I have a very important shoot next Saturday!

Steven Thomas · October 5th, 2008, 04:46 PM

Remove any memory cards and try the battery thing again.

Jay Gladwell · October 5th, 2008, 04:53 PM

That didn't do anything.

When I add a power supply (battery or DC), it starts the power up process, showing the splash screen, but it never gets any further than that.

I must then disconnect the power supply to turn off the camera.

Then, interestingly enough, if I turn the switch to the off setting, attach a power supply, and turn it to media, it powers up and I can access the thumbnails of the media clips--even watch them. Then I can turn it off.

Next, after turning it off, if I turn it on (for the camera), it starts the power up and hangs on the splash screen. Then when I attempt to turn it off, nothing happens and I have to disconnect it once again.

Steven Thomas · October 5th, 2008, 04:56 PM

Power it up and see if you can access the service menu.
This is how you do it with the EX1:

Press and hold the cancel button and menu button at the same time. Continue to hold these buttons and then hit the SEL/SET button.

I'm not sure how to with the EX3.
Also, it appears you never get up from a full boot, so this probably won't help. But anything is worth a shot.

Man, that's gotta suck!

Piotr Wozniacki · October 5th, 2008, 04:58 PM

Or, if you actually can get into the menu at all, perform the factory reset thingy.

Jay Gladwell · October 5th, 2008, 05:02 PM

With the help of Serena, from the Sony Vegas forum, I was able to get it started. Here's what I did, at her suggestion:

I connected the power and turn the switch to Media. Then I opened the menu, went to Others, selected Reset and hit Execute. It worked!

Steven Thomas · October 5th, 2008, 05:02 PM

Quote:

Originally Posted by Piotr Wozniacki

Or, if you actually can get into the menu at all, perform the factory reset thingy.

Yes, I knew I forgot the reason to actually go there!

October 5th, 2008, 01:12 PM	#1
Jay Gladwell Join Date: Jul 2002 Posts: 1,244	Ex3 Emergency - Help! I can't get the camera to turn off! All I was doing at the time was cycling through the menu to try another format setting. Any ideas!?

October 5th, 2008, 04:58 PM	#7
Piotr Wozniacki Inner Circle Join Date: Aug 2006 Location: Poland Posts: 4,086	Or, if you actually can get into the menu at all, perform the factory reset thingy. __________________ Sony PXW-FS7 \| DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive

October 5th, 2008, 01:51 PM	#2
Steve Phillipps Inner Circle Join Date: Apr 2006 Location: Wales Posts: 2,130	Take the battery off! Not a fulltime solution but would keep you working I'd think. Steve

October 5th, 2008, 04:14 PM	#3
Jay Gladwell Join Date: Jul 2002 Posts: 1,244	I tried that. After putting it back on and powering it up, it doesn't get past the splash screen (XDCAM EX). If I try to turn it off using the power switch, nothing happens. This camera is less that a week old and I have a very important shoot next Saturday!

October 5th, 2008, 04:46 PM	#4
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	Remove any memory cards and try the battery thing again.

October 5th, 2008, 04:53 PM	#5
Jay Gladwell Join Date: Jul 2002 Posts: 1,244	That didn't do anything. When I add a power supply (battery or DC), it starts the power up process, showing the splash screen, but it never gets any further than that. I must then disconnect the power supply to turn off the camera. Then, interestingly enough, if I turn the switch to the off setting, attach a power supply, and turn it to media, it powers up and I can access the thumbnails of the media clips--even watch them. Then I can turn it off. Next, after turning it off, if I turn it on (for the camera), it starts the power up and hangs on the splash screen. Then when I attempt to turn it off, nothing happens and I have to disconnect it once again.

October 5th, 2008, 04:56 PM	#6
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	Power it up and see if you can access the service menu. This is how you do it with the EX1: Press and hold the cancel button and menu button at the same time. Continue to hold these buttons and then hit the SEL/SET button. I'm not sure how to with the EX3. Also, it appears you never get up from a full boot, so this probably won't help. But anything is worth a shot. Man, that's gotta suck!

October 5th, 2008, 05:02 PM	#8
Jay Gladwell Join Date: Jul 2002 Posts: 1,244	With the help of Serena, from the Sony Vegas forum, I was able to get it started. Here's what I did, at her suggestion: I connected the power and turn the switch to Media. Then I opened the menu, went to Others, selected Reset and hit Execute. It worked!