Firmware upgrade info? at DVinfo.net

Warren Shultz · January 11th, 2009, 01:45 PM

I'm close to buying a used EX1. I'm wondering what the turnaround time is to get the 1.11 upgrade. I'm in Southern Oregon. Do the cameras all ship to one facility? And finally, does the upgrade cost $100 whether or not you're in warranty?

Thanks for the info.

W

Paul Kellett · January 11th, 2009, 03:12 PM

If you're buying a new EX1, not 2nd hand, then it should come with the latest firmware.

If not then it's very easy to get the firmware yourself and upgrade yourself.

Paul.

Craig Seeman · January 12th, 2009, 05:19 PM

If you go the official Sony route it seems to be between 3 and 4 weeks. Of course have the battery drain issue checked and addressed as well as the fading letters. It was actually the battery drain issue that slowed mine down . . . and then Sony ucked fup on the firmware upgrade so we had to drive it back and they checked and redid it while we waited. The tech was very apologetic though. I was happy that I didn't have to wait another 3 weeks.

Warren Shultz · January 13th, 2009, 09:13 PM

Thanks guys. So if I do the upgrade myself, that doesn't fix the battery drain issue I take it.

Perrone Ford · January 13th, 2009, 09:19 PM

Quote:

Originally Posted by Warren Shultz

Thanks guys. So if I do the upgrade myself, that doesn't fix the battery drain issue I take it.

Fixed mine, but everyone swears it can't be. My battery would die in 2-3 days. Now it takes 2-3 weeks. All I did was install the software.

Brian Luce · January 13th, 2009, 11:55 PM

Anyone know where they upgrade the cameras on the West Coast?

Brooks Graham · January 13th, 2009, 11:59 PM

San Jose, CA if I remember correctly.

Brent Ethington · January 14th, 2009, 01:08 AM

Quote:

Originally Posted by Brooks Graham

San Jose, CA if I remember correctly.

Correct.

If you send your camera into them, be prepared for about a 3 week turnaround...

Kevin Cates · January 14th, 2009, 03:40 AM

I hand delivered my camera to San Jose in Dec for upgrade, rubbed off letters and back focus issue. They called me a day and half later to pick it up. I think it is a matter of how many cameras they have lined up for repair.

Craig Seeman · January 14th, 2009, 11:01 PM

I hand delivered my camera to Teaneck NJ and it took just over 3 weeks and then I had to go back there again so they could reinstall the firmware. They did it while I waited the second time and this time the firmware upgrade seems OK.

So we users or even local dealers should not be trusted with firmware upgrades because...?

It seems Sony can do a "wonky" upgrade too only it takes them longer and you have to travel further to do it the second time if the first one is mucked up.

January 11th, 2009, 01:45 PM	#1
Warren Shultz Major Player Join Date: Aug 2005 Posts: 248	Firmware upgrade info? I'm close to buying a used EX1. I'm wondering what the turnaround time is to get the 1.11 upgrade. I'm in Southern Oregon. Do the cameras all ship to one facility? And finally, does the upgrade cost $100 whether or not you're in warranty? Thanks for the info. W

January 11th, 2009, 03:12 PM	#2
Paul Kellett Trustee Join Date: Nov 2007 Location: Bristol UK Posts: 1,273	If you're buying a new EX1, not 2nd hand, then it should come with the latest firmware. If not then it's very easy to get the firmware yourself and upgrade yourself. Paul. __________________ Round 2 GH5,FZ2000

January 12th, 2009, 05:19 PM	#3
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	If you go the official Sony route it seems to be between 3 and 4 weeks. Of course have the battery drain issue checked and addressed as well as the fading letters. It was actually the battery drain issue that slowed mine down . . . and then Sony ucked fup on the firmware upgrade so we had to drive it back and they checked and redid it while we waited. The tech was very apologetic though. I was happy that I didn't have to wait another 3 weeks.

January 13th, 2009, 09:13 PM	#4
Warren Shultz Major Player Join Date: Aug 2005 Posts: 248	Thanks guys. So if I do the upgrade myself, that doesn't fix the battery drain issue I take it.

January 13th, 2009, 11:55 PM	#6
Brian Luce Inner Circle Join Date: Jan 2006 Posts: 2,290	Anyone know where they upgrade the cameras on the West Coast?

January 13th, 2009, 11:59 PM	#7
Brooks Graham Regular Crew Join Date: Nov 2008 Location: San Francisco, CA Posts: 121	San Jose, CA if I remember correctly.

January 14th, 2009, 03:40 AM	#9
Kevin Cates Regular Crew Join Date: Sep 2006 Location: Fairfax, CA USA Posts: 33	I hand delivered my camera to San Jose in Dec for upgrade, rubbed off letters and back focus issue. They called me a day and half later to pick it up. I think it is a matter of how many cameras they have lined up for repair.

January 14th, 2009, 11:01 PM	#10
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	I hand delivered my camera to Teaneck NJ and it took just over 3 weeks and then I had to go back there again so they could reinstall the firmware. They did it while I waited the second time and this time the firmware upgrade seems OK. So we users or even local dealers should not be trusted with firmware upgrades because...? It seems Sony can do a "wonky" upgrade too only it takes them longer and you have to travel further to do it the second time if the first one is mucked up.