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January 6th, 2011, 06:49 AM
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#1 |
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Inner Circle
Join Date: Aug 2006
Location: Poland
Posts: 4,086
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Bottom plate attached, and EX warranty
OK, so the time has come for my EX1 to be sent in to Sony for an overhaul, before my Prime Support (extended for the 3rd year) expires.
Just a questions to those who - like myself - are using their EX cameras with one of the reinforced plates attached at the bottom (mine is from Olof): did you remove it before sending your camera to Sony for any reason, while the camera was still under warranty? I wouldn't like Sony to use the presence of the plate as a reason to invalidate y Prime Support warranty... Piotr
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Sony PXW-FS7 | DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive |
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January 6th, 2011, 07:11 AM
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#2 |
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Inner Circle
Join Date: Jan 2003
Location: Chicago, IL
Posts: 6,609
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IMO, it's always best to remove anything you can especially anything that isn't stock to the camera.
when I've sent cams to Sony in the past I've even removed the mic holder, no battery, anything I could that reduces the chance of it being "lost".
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What do I know? I'm just a video-O-grafer. Don |
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January 6th, 2011, 07:16 AM
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#3 |
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Obstreperous Rex
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When you send a camera in for factory service, *nothing* should
go with it -- no battery, no media, no power supply, no UV filter, etc. Might be time to write an article about this... |
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January 6th, 2011, 07:28 AM
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#4 |
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Inner Circle
Join Date: Aug 2006
Location: Poland
Posts: 4,086
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Very true, guys - if I'm even considering leaving the plate is because re-attaching it with those tiny screws can ruin them...
Other than that, I always remove anything not essential from the camera.
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Sony PXW-FS7 | DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive |
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January 6th, 2011, 09:07 AM
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#5 |
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Sponsor: Westside AV
Join Date: Dec 2008
Location: Mount Washington Valley, NH, USA
Posts: 1,365
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Yes absolutely remove all parts or you may not get them back.
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Olof Ekbergh • olof@WestsideAV.com Westside A V Studios • http://www.WestsideAVstore.com/ |
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January 6th, 2011, 10:05 AM
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#6 |
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Inner Circle
Join Date: Aug 2006
Location: Poland
Posts: 4,086
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OK, I guess nobody reasonable enough could answer my question differently:)
So, let me put it that way: has anyone had warranty problems at Sony because of attaching the plate?
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Sony PXW-FS7 | DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive |
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January 6th, 2011, 02:38 PM
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#7 |
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Major Player
Join Date: Nov 2008
Location: Melbourne Australia
Posts: 626
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I sent my EX3 in for a firmware update without a microphone bracket and it came back with one. I was told it was a better bracket.
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January 9th, 2011, 07:45 AM
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#8 | |
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Major Player
Join Date: Jan 2010
Location: Maassluis, The Netherlands
Posts: 294
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Quote:
(Just a thought)
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Brainstormnavigator searching for the hole in the sky..... Audiovisual Designer (NL) - http://www.brokxmedia.nl |
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January 9th, 2011, 08:39 AM
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#9 |
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Trustee
Join Date: Sep 2004
Location: Chislehurst, London
Posts: 1,724
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I don't see why a plate should invalidate your warranty, no more so than attaching your camera to a tripod.
However, I would remove it before sending it in, as someone else pointed out, things can get lost. If you are worried about ruining the screws then get a screwdriver that is the correct size, there should be no other reason to ruin a screw or thread.
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Eyes are a deaf man’s ears. Ears are a blind man’s eyes |
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January 11th, 2011, 03:36 AM
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#10 |
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Major Player
Join Date: Jan 2010
Location: Maassluis, The Netherlands
Posts: 294
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@ Vincent:
we're talking about a baseplate that is attached with extra screws. You have to replace screws in the body of the camera. This means you are 'opening' the body (even if you don't really open it), so there is a slight chance Sony doesn't think it's the same as attaching it to a tripod. We can all speculate; Sony will know the anwser...
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Brainstormnavigator searching for the hole in the sky..... Audiovisual Designer (NL) - http://www.brokxmedia.nl |
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January 11th, 2011, 04:30 AM
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#11 |
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Trustee
Join Date: Sep 2004
Location: Chislehurst, London
Posts: 1,724
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Not sure which baseplate you are talking about, but the majority that I have seen just attach via the tripod screw. On the EX3 there is a rear attachment which uses screws, don't forsee any problems with that either.
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Eyes are a deaf man’s ears. Ears are a blind man’s eyes |
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