MxR Express card adapter issue at DVinfo.net

Koravik Rakpetchmanee · September 16th, 2011, 08:38 PM

Hello

I have used ex1r with MxR (with sandisk ultra 64gb) for 9 months with no issue.

However, 2 days ago the adapter just decided to stop working. It seems like the adapter cannot be recognised by ex1r and macbook pro in any way (but sxs and sandisk work fine after stick to laptop without adapter)

It's weird because the day before it stopped working, i shot latest scenes with it and transfered footages to macbook then put it back in ex1. But the next day the camera did not show the media on the screen.

I tried to do disk utility in mac but mac cannot detect the card via the adapter.

I dont know how to solve the problem.

Thank you

Dave Sperling · September 16th, 2011, 10:14 PM

Could be dirty contacts - or some kind of oxidation on contacts.
I'm assuming you've tried an air blower on the adapter? -- on both ends?
Have you also tried other cards in the adapter -- as well as this card in other adapters?
I've had instances where an adapter seems not to work one day, or in one camera, but then is recognized and tests fine the next day in another camera.

Koravik Rakpetchmanee · September 17th, 2011, 12:34 AM

Thank you for your response.

I'v already tried what you suggested and nothing happened

However i dont have another adapter to test and compare.

BTW thanks again for your help.

Other suggestions and recommendations are welcome.

Ross Herewini · September 17th, 2011, 07:17 PM

Hi Koravik,

I'm sorry to hear you are having problems with one of our adpaters.

Please send the MxR adapter back to us with your proof of purchase and we will be happy to replace it for you.

Koravik Rakpetchmanee · October 3rd, 2011, 11:40 PM

Hello Ross

I just got the replacement adapter today.

thank you for the best service.

Dave Gosley · October 5th, 2011, 05:27 AM

Damn! That's great service!

I have been looking at adapters for a while but was concerned over reliability and service should something not be right.

I had an absolutely terrible experience with Transcend recently where a brand new card that was either duff or fake was sold to me as new - and despite writing to Transcend direct about it 4 times they showed not the slightest interest.. so I shredded it and took great joy in doing so..

I will now go buy an MxR and some decent memory cards!

Thanks for the posting - it gave me confidence..

September 16th, 2011, 08:38 PM	#1
Koravik Rakpetchmanee Regular Crew Join Date: Jan 2011 Location: Melbourne Posts: 37	MxR Express card adapter issue Hello I have used ex1r with MxR (with sandisk ultra 64gb) for 9 months with no issue. However, 2 days ago the adapter just decided to stop working. It seems like the adapter cannot be recognised by ex1r and macbook pro in any way (but sxs and sandisk work fine after stick to laptop without adapter) It's weird because the day before it stopped working, i shot latest scenes with it and transfered footages to macbook then put it back in ex1. But the next day the camera did not show the media on the screen. I tried to do disk utility in mac but mac cannot detect the card via the adapter. I dont know how to solve the problem. Thank you

September 16th, 2011, 10:14 PM	#2
Dave Sperling Major Player Join Date: Jan 2010 Location: Tinton Falls, NJ Posts: 780	Re: MxR Express card adapter issue Could be dirty contacts - or some kind of oxidation on contacts. I'm assuming you've tried an air blower on the adapter? -- on both ends? Have you also tried other cards in the adapter -- as well as this card in other adapters? I've had instances where an adapter seems not to work one day, or in one camera, but then is recognized and tests fine the next day in another camera.

September 17th, 2011, 12:34 AM	#3
Koravik Rakpetchmanee Regular Crew Join Date: Jan 2011 Location: Melbourne Posts: 37	Re: MxR Express card adapter issue Thank you for your response. I'v already tried what you suggested and nothing happened However i dont have another adapter to test and compare. BTW thanks again for your help. Other suggestions and recommendations are welcome.

September 17th, 2011, 07:17 PM	#4
Ross Herewini Sponsor: eFilms (MxR) Join Date: Jan 2008 Location: Sydney, Australia Posts: 171	Re: MxR Express card adapter issue Hi Koravik, I'm sorry to hear you are having problems with one of our adpaters. Please send the MxR adapter back to us with your proof of purchase and we will be happy to replace it for you. __________________ Ross Herewini - E-films Makers of the new MxR Extreme

October 3rd, 2011, 11:40 PM	#5
Koravik Rakpetchmanee Regular Crew Join Date: Jan 2011 Location: Melbourne Posts: 37	Re: MxR Express card adapter issue Hello Ross I just got the replacement adapter today. thank you for the best service.

October 5th, 2011, 05:27 AM	#6
Dave Gosley Major Player Join Date: Oct 2007 Location: Hampshire Posts: 226	Re: MxR Express card adapter issue Damn! That's great service! I have been looking at adapters for a while but was concerned over reliability and service should something not be right. I had an absolutely terrible experience with Transcend recently where a brand new card that was either duff or fake was sold to me as new - and despite writing to Transcend direct about it 4 times they showed not the slightest interest.. so I shredded it and took great joy in doing so.. I will now go buy an MxR and some decent memory cards! Thanks for the posting - it gave me confidence.. __________________ http://www.videoproductionshampshire.co.uk