What happened to Magix web site? at DVinfo.net

Adam Stanislav · January 17th, 2017, 09:57 PM

Does anyone know what happened? Earlier today, all forum posts at https://www.vegascreativesoftware.in...gas-pro-forum/ simply disappeared. A short while after that, I found myself logged out. When I tried to log back in, it did not recognize my password.

So I clicked the Forgot password thing, went through the whole process of creating a new password and was told it was a success, but when I tried to log in at the forum, I kept getting an error message, and eventually it stopped recognizing me at all again.

It’s been going on for many hours now. So, something happened. The forum software seems still functioning, but apparently the forum database is gone (hopefully not permanently). As I’m typing this, it is 5:15 am in Germany, so if that is where the server is, nothing will improve for a few more hours.

Of course, once they’ll fix it, I’ll be changing my password and my email address because it looks like they may have been hacked (and even if they deny it eventually, I suggest to everyone to change your passwords and—if you can—your log–in email addresses, but only after everything is up and running again).

At any rate, if anyone knows what is going on, please say so.

Leslie Wand · January 17th, 2017, 11:52 PM

ditto...

maybe the revolution has started ;-)

Graham Bernard · January 18th, 2017, 12:49 AM

Quote:

Originally Posted by Leslie Wand

maybe the revolution has started ;-)

(It's never stopped.)

I've had the 404 confirmed by one of our Moderators - he can't access either. Oh well, back T'Mill!

G

Leslie Wand · January 18th, 2017, 03:44 AM

oh boy, i shouldn't have had that last joint in 68 - missed the bloody thing (again).

Jorma Nippala · January 18th, 2017, 06:34 AM

Forum was back by noon today (CET).

https://www.vegascreativesoftware.in...age=4#ca651120

Adam Stanislav · January 18th, 2017, 07:36 AM

Thanks for your replies, everybody. It’s good to know it wasn’t something on my end.

Ken Plotin · January 22nd, 2017, 12:40 PM

Still problems with the Magix site. Tried resetting password (couldn't log in with password from my old computer) but never got the email they said was sent allowing me to reset. Tried several times...same result. Opened a support ticket...no reply.
Doesn't bode well for actual product support.
Ken

Adam Stanislav · January 22nd, 2017, 02:32 PM

When I reset my password, the email came instantly. It came from bounce@mailgw.magix.net. I would check to see if your mail server may be thinking emails from bounce@mailgw.magix.net should be disregarded as spam.

Ken Plotin · January 22nd, 2017, 10:51 PM

Thanks Adam.
Yeah, the spam folder was the first thing I checked. No go.
I can log in from my old computer (this one) but not on the new box. Same account same password.
No response at all from Magix.
Ken

Jorma Nippala · January 23rd, 2017, 05:09 AM

Ken, try to get the attention of the MAGIX Forum/Community Manager MathiasH through a personal message. I know he's been able to help in these situations.

January 17th, 2017, 09:57 PM	#1
Adam Stanislav Trustee Join Date: Oct 2009 Location: Rhinelander, WI Posts: 1,258	What happened to Magix web site? Does anyone know what happened? Earlier today, all forum posts at https://www.vegascreativesoftware.in...gas-pro-forum/ simply disappeared. A short while after that, I found myself logged out. When I tried to log back in, it did not recognize my password. So I clicked the Forgot password thing, went through the whole process of creating a new password and was told it was a success, but when I tried to log in at the forum, I kept getting an error message, and eventually it stopped recognizing me at all again. It’s been going on for many hours now. So, something happened. The forum software seems still functioning, but apparently the forum database is gone (hopefully not permanently). As I’m typing this, it is 5:15 am in Germany, so if that is where the server is, nothing will improve for a few more hours. Of course, once they’ll fix it, I’ll be changing my password and my email address because it looks like they may have been hacked (and even if they deny it eventually, I suggest to everyone to change your passwords and—if you can—your log–in email addresses, but only after everything is up and running again). At any rate, if anyone knows what is going on, please say so.

January 17th, 2017, 11:52 PM	#2
Leslie Wand Trustee Join Date: Mar 2004 Location: upper hunter, australia Posts: 1,410	Re: What happened to Magix web site? ditto... maybe the revolution has started ;-) __________________ www.lesliewand.com.au

January 18th, 2017, 03:44 AM	#4
Leslie Wand Trustee Join Date: Mar 2004 Location: upper hunter, australia Posts: 1,410	Re: What happened to Magix web site? oh boy, i shouldn't have had that last joint in 68 - missed the bloody thing (again). __________________ www.lesliewand.com.au

January 18th, 2017, 06:34 AM	#5
Jorma Nippala Regular Crew Join Date: Feb 2012 Location: Finland Posts: 52	Re: What happened to Magix web site? Forum was back by noon today (CET). https://www.vegascreativesoftware.in...age=4#ca651120

January 18th, 2017, 07:36 AM	#6
Adam Stanislav Trustee Join Date: Oct 2009 Location: Rhinelander, WI Posts: 1,258	Re: What happened to Magix web site? Thanks for your replies, everybody. It’s good to know it wasn’t something on my end.

January 22nd, 2017, 12:40 PM	#7
Ken Plotin Major Player Join Date: Jan 2004 Location: Los Angeles, CA Posts: 254	Re: What happened to Magix web site? Still problems with the Magix site. Tried resetting password (couldn't log in with password from my old computer) but never got the email they said was sent allowing me to reset. Tried several times...same result. Opened a support ticket...no reply. Doesn't bode well for actual product support. Ken

January 22nd, 2017, 02:32 PM	#8
Adam Stanislav Trustee Join Date: Oct 2009 Location: Rhinelander, WI Posts: 1,258	Re: What happened to Magix web site? When I reset my password, the email came instantly. It came from bounce@mailgw.magix.net. I would check to see if your mail server may be thinking emails from bounce@mailgw.magix.net should be disregarded as spam.

January 22nd, 2017, 10:51 PM	#9
Ken Plotin Major Player Join Date: Jan 2004 Location: Los Angeles, CA Posts: 254	Re: What happened to Magix web site? Thanks Adam. Yeah, the spam folder was the first thing I checked. No go. I can log in from my old computer (this one) but not on the new box. Same account same password. No response at all from Magix. Ken

January 23rd, 2017, 05:09 AM	#10
Jorma Nippala Regular Crew Join Date: Feb 2012 Location: Finland Posts: 52	Re: What happened to Magix web site? Ken, try to get the attention of the MAGIX Forum/Community Manager MathiasH through a personal message. I know he's been able to help in these situations.