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Old February 11th, 2009, 04:12 PM   #1
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Security Key problem

A few days ago I deactivated my NEO on one machine (following the Cineform instructions) in order to install on another. The problem is that on my deactivated machine everytime I start Sony Vegas, DVD Architect or AE I get a key required error. It's not a big deal in Vegas because I can just cancel it but AE is an endless loop of key required messages regardless of how many times I try to cancel. I had to Ctrl-Alt-Delete and cannot use AE.

Do I need to file a ticket?

Thanks, Marc
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Old February 11th, 2009, 04:50 PM   #2
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Uninstall. De-activion haven't removed the components your tools are still trying to use.
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Old February 12th, 2009, 12:09 AM   #3
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That solved the problem for AE. Vegas stills gives me an error but I can cancel no problem. Thank you.
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