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Old June 24th, 2010, 10:02 PM   #1
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Can't install NeoHD in second OS

I have successfully installed and activated NeoHD in WinXP. I just tried to install and activate NeoHD on Windows 7 64-bit which is also installed on the same machine in a dual-boot configuration. When I tried to activate the second NeoHD installation, I received an e-mail saying that this serial number was already activated. I thought the Cineform policy was that I could install NeoHD on two machines like I could with NeoScene. In fact, since I am trying to install it in two operating systems which are on the same physical machine, there is absolutely no way I could use both installations of NeoHD simultaneously.

It's too bad that activate.exe doesn't recognize the hardware signature of a specific machine and allow for a single activation of both installations in both operating systems on the same machine. It will be a monumental pain to have to deactivate and activate NeoHD every time I boot into one OS or the other as I do this many times a day.

So what's the deal, can I have two activated NeoHD installations or not?

John Cline
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Old June 24th, 2010, 10:33 PM   #2
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your can, just contact support they they will give the license server the required thump.
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Old June 24th, 2010, 10:55 PM   #3
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Thanks, David. Your customer support is second to none.
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Old June 25th, 2010, 02:19 PM   #4
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Last edited by John Cline; June 25th, 2010 at 03:06 PM.
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