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June 24th, 2010, 09:02 PM
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#1 |
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Major Player
Join Date: Oct 2002
Location: Albuquerque, New Mexico USA
Posts: 333
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Can't install NeoHD in second OS
I have successfully installed and activated NeoHD in WinXP. I just tried to install and activate NeoHD on Windows 7 64-bit which is also installed on the same machine in a dual-boot configuration. When I tried to activate the second NeoHD installation, I received an e-mail saying that this serial number was already activated. I thought the Cineform policy was that I could install NeoHD on two machines like I could with NeoScene. In fact, since I am trying to install it in two operating systems which are on the same physical machine, there is absolutely no way I could use both installations of NeoHD simultaneously.
It's too bad that activate.exe doesn't recognize the hardware signature of a specific machine and allow for a single activation of both installations in both operating systems on the same machine. It will be a monumental pain to have to deactivate and activate NeoHD every time I boot into one OS or the other as I do this many times a day. So what's the deal, can I have two activated NeoHD installations or not? John Cline |
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June 24th, 2010, 09:33 PM
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#2 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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your can, just contact support they they will give the license server the required thump.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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June 24th, 2010, 09:55 PM
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#3 |
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Major Player
Join Date: Oct 2002
Location: Albuquerque, New Mexico USA
Posts: 333
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Thanks, David. Your customer support is second to none.
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June 25th, 2010, 01:19 PM
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#4 |
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Major Player
Join Date: Oct 2002
Location: Albuquerque, New Mexico USA
Posts: 333
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[ deleted by user ]
Last edited by John Cline; June 25th, 2010 at 02:06 PM. |
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