FS-NIB from ebay are not covered under warranty at DVinfo.net

Steven Houser · April 22nd, 2008, 08:53 AM

I bought this NIB from ebay with warranty and having problems called Focus and they sent me this email...
Dear Steven,
Your product registration states that you purchased your FS-4 HD from ebay- units purchased from ebay are not covered under warranty. I would suggest contacting the person that sold it to you because the unit was defective out of the box. There is a $245.00 flat repair fee for the FS-4 HD payable by check or by credit card if they will not take the unit back. Let me know how you would like to proceed.

This Sucks concidering I make $310 weekly from my job trying to make a movie...

Chris Hurd · April 22nd, 2008, 09:43 AM

This is an excellent example of why gray market product from Ebay should be avoided. Always make your purchases from authorized dealers such as our trusted site sponsors, as they are much more reliable and ultimately much less expensive.

Steven Houser · April 22nd, 2008, 10:25 AM

If I could ever efford it I would buy from the dealer!
I work harder than the average person labor based.So I cant afford the $900 for the same item vrs $435 Unopend box and states with Warranty!
I think Focus will do something because it is unopened not used by any means...

So, If you can afford it BUY FROM A DEALER/SPONSOR <hook

Andy Mace · April 22nd, 2008, 10:28 AM

If you're comfortable with this situation then your good to go!

Greg Boston · April 22nd, 2008, 10:31 AM

Quote:

Originally Posted by Steven Houser

If I could ever efford it I would buy from the dealer!
I work harder than the average person labor based.So I cant afford the $900 for the same item vrs $435 Unopend box and states with Warranty!
I think Focus will do something because it is unopened not used by any means...

So, If you can afford it BUY FROM A DEALER/SPONSOR <hook

So if it costs 900 from a dealer and you paid 435+245 for repair, you still come out ahead of the 900 dollar price tag.

-gb-

Steven Houser · April 22nd, 2008, 12:48 PM

Quote:

Originally Posted by Andy Mace

If you're comfortable with this situation then your good to go!

It is my only choice with my low income and a dream to make this happen..

Marc Colemont · April 24th, 2008, 01:46 AM

For equipment like this you need to talk with the seller upfront.
And ask him to send a photo or video specifically to show th unit work 100%.
I even drive to the seller to see the unit before I pay.

April 22nd, 2008, 08:53 AM	#1
Steven Houser Regular Crew Join Date: Mar 2005 Location: New Castle IN. Posts: 175	FS-NIB from ebay are not covered under warranty I bought this NIB from ebay with warranty and having problems called Focus and they sent me this email... Dear Steven, Your product registration states that you purchased your FS-4 HD from ebay- units purchased from ebay are not covered under warranty. I would suggest contacting the person that sold it to you because the unit was defective out of the box. There is a $245.00 flat repair fee for the FS-4 HD payable by check or by credit card if they will not take the unit back. Let me know how you would like to proceed. This Sucks concidering I make $310 weekly from my job trying to make a movie... __________________ Steven Lee Houser http://vimeo.com/testwork

April 22nd, 2008, 09:43 AM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 23,624 Images: 513	This is an excellent example of why gray market product from Ebay should be avoided. Always make your purchases from authorized dealers such as our trusted site sponsors, as they are much more reliable and ultimately much less expensive. __________________ CH Search DV Info Net for quick answers \| The best in the business: DV Info Net Sponsors \| ...Tuesday is Soylent Green Day!

April 22nd, 2008, 10:25 AM	#3
Steven Houser Regular Crew Join Date: Mar 2005 Location: New Castle IN. Posts: 175	Everything I buy is from ebay! If I could ever efford it I would buy from the dealer! I work harder than the average person labor based.So I cant afford the $900 for the same item vrs $435 Unopend box and states with Warranty! I think Focus will do something because it is unopened not used by any means... So, If you can afford it BUY FROM A DEALER/SPONSOR <hook __________________ Steven Lee Houser http://vimeo.com/testwork

April 24th, 2008, 01:46 AM	#7
Marc Colemont Major Player Join Date: Nov 2005 Location: Belgium Posts: 670	For equipment like this you need to talk with the seller upfront. And ask him to send a photo or video specifically to show th unit work 100%. I even drive to the seller to see the unit before I pay. __________________ Marc Colemont - Belgium - http://www.mc-productions.be JVC GY-HD251E, FCP, SteadiCam Flyer, MR-HD100

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

April 22nd, 2008, 10:28 AM	#4
Andy Mace Regular Crew Join Date: Feb 2008 Location: Tallahassee, Florida Posts: 37	If you're comfortable with this situation then your good to go!