Pray you never have to order parts for FS700 at DVinfo.net

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Sony NXCAM NEX-FS700 CineAlta
4K EXMOR sensor with SDI, slow-motion recording.

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Old April 8th, 2013, 07:43 AM   #1
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Join Date: Jan 2005
Location: Tiburon CA
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Pray you never have to order parts for FS700

Called Sony Parts Plus to replace rubber eye cup.

FS700 is not listed on their site, or on consumer website.

Rep found what he said is same part from EX3.

Site promised 'discount' on price, but then raised price in cart.

Spent 20 minutes ordering $20 part--that should have taken 5 minutes.

Hopefully part will work so I don't have to return it.

Thanks Sony.
Bob Prichard is offline   Reply With Quote
Old April 9th, 2013, 10:53 PM   #2
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Re: Pray you never have to order parts for FS700

Thanks for the heads up. Are you actually using the eyepiece? I never even bothered taking mine out of the box...
Eric Darling is offline   Reply With Quote
Old April 10th, 2013, 05:53 AM   #3
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Re: Pray you never have to order parts for FS700

That doesn't seem like a good after-sales experience at all!

As for the eyecup -- I use mine shortened (DIY'ed) with gaffer tape.
Zexun Tan is offline   Reply
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