Pray you never have to order parts for FS700 at DVinfo.net

Bob Prichard · April 8th, 2013, 07:43 AM

Called Sony Parts Plus to replace rubber eye cup.

FS700 is not listed on their site, or on consumer website.

Rep found what he said is same part from EX3.

Site promised 'discount' on price, but then raised price in cart.

Spent 20 minutes ordering $20 part--that should have taken 5 minutes.

Hopefully part will work so I don't have to return it.

Thanks Sony.

Eric Darling · April 9th, 2013, 10:53 PM

Thanks for the heads up. Are you actually using the eyepiece? I never even bothered taking mine out of the box...

Zexun Tan · April 10th, 2013, 05:53 AM

That doesn't seem like a good after-sales experience at all!

As for the eyecup -- I use mine shortened (DIY'ed) with gaffer tape.

April 8th, 2013, 07:43 AM	#1
Bob Prichard Regular Crew Join Date: Jan 2005 Location: Tiburon CA Posts: 123	Pray you never have to order parts for FS700 Called Sony Parts Plus to replace rubber eye cup. FS700 is not listed on their site, or on consumer website. Rep found what he said is same part from EX3. Site promised 'discount' on price, but then raised price in cart. Spent 20 minutes ordering $20 part--that should have taken 5 minutes. Hopefully part will work so I don't have to return it. Thanks Sony.

April 9th, 2013, 10:53 PM	#2
Eric Darling Major Player Join Date: Jun 2006 Location: Savannah, GA Posts: 463	Re: Pray you never have to order parts for FS700 Thanks for the heads up. Are you actually using the eyepiece? I never even bothered taking mine out of the box...

April 10th, 2013, 05:53 AM	#3
Zexun Tan Regular Crew Join Date: Mar 2010 Location: Singapore Posts: 102	Re: Pray you never have to order parts for FS700 That doesn't seem like a good after-sales experience at all! As for the eyecup -- I use mine shortened (DIY'ed) with gaffer tape.