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Sony XDCAM EX Pro Handhelds
Sony PMW-300, PXW-X200, PXW-X180 (back to EX3 & EX1) recording to SxS flash memory.


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Old January 16th, 2008, 03:22 PM   #76
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Sony, Bolgna and Mayonnaise

Ah Ha! Success! It now looks like the rebate center is happy with my serial number. I looked on-line and also called them, and both sources now say that my rebate is valid and that it is being processed! Happy Day!

I also received an e-mail from my contact at Sony and he wrote:

Quote:
Just spoke to my marketing team. They sent an updated serial number list
to the rebate center yesterday. Do you have your information so I can
personally contact them and get this fixed?
so it looks like Sony did the right thing and is trying to get this mess straightened out quickly. Kudos to Sony!

mike
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Old January 16th, 2008, 03:36 PM   #77
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I'm still on "Claim not Found" status.
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Old January 16th, 2008, 04:29 PM   #78
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I received a call back from the Sony person I called and it looks like the serial # problem has been resolved with the rebate center. I checked online, and my rebate status now reads "Received, Submission is being processed" instead of the invalid serial # message. I failed to ask how long it would take now that they have this issue resolved - hopefully soon

Brent
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Old January 16th, 2008, 07:05 PM   #79
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I received another email stating that I had qualified and my rebate was processing, allow 8 weeks to receive.

Glad to see the issue solved, hopefully the card wont take that long.

My ex was also at Sony for 2 weeks but has returned and the is aligned properly.

Chuck
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Old January 16th, 2008, 08:29 PM   #80
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I called Sony about this today and they checked and said my claim is good. They said there's an issue with the database the web is using resulting in Claim not found.

Quote:
Originally Posted by Eric Pascarelli View Post
I'm still on "Claim not Found" status.
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Old January 17th, 2008, 02:03 AM   #81
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Sony as marital counselor?

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Originally Posted by Chuck Wall View Post
My ex was also at Sony for 2 weeks but has returned and she is aligned properly.

Chuck
Hey, that's great news! I'm thinking of sending my ex to Sony for a few weeks to get "realigned" - it will make our conversations so much better ;-)
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Old January 19th, 2008, 05:27 PM   #82
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Checked the Sony rebate website and it now reports that my 8GB card has shipped via UPS! No tracking information, but seems progress is being made.
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Old January 19th, 2008, 09:09 PM   #83
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And I'm STILL getting Claim Not Found although as I mentioned before, they checked on the phone and said everything is OK. Did they send you an email or did you only see this on the rebate website?

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Originally Posted by Taran Reese View Post
Checked the Sony rebate website and it now reports that my 8GB card has shipped via UPS! No tracking information, but seems progress is being made.
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Old January 20th, 2008, 11:20 AM   #84
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Quote:
Originally Posted by Craig Seeman View Post
And I'm STILL getting Claim Not Found although as I mentioned before, they checked on the phone and said everything is OK. Did they send you an email or did you only see this on the rebate website?
Same here, Craig. No email. No website confirmation. Despite repeated verbal reassurances, I remain skeptical this has been sorted out at all, given their recent comedy of errors. How hard can it be?
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Old January 20th, 2008, 02:20 PM   #85
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I didn't get any email notification that my card had shipped, I just logged in to their site and checked the status of my rebate. This is what they've posted to my status page:

Rebate Details

Promotion: 070573B - PMW-EX 1 SxS Memory Card Offer
Claim ID: xxxxxxxx
Business Name: xxxxxxxxxxxxxx
Customer Name: xxxxxxxxxxxxxx
Address: xxxxxxxxx
Postmark Date: 12/21/2007
Received Date: 12/26/2007
Claim Status: Received, Submission is being processed
Pre-Qualification Code: xxxxxxxxxxx
Fulfillment Information:
Fulfillment #: xxxxxx
Description: Sony SxS Memory Card
Quantity: 1
Shipped Via: UPS
Submission Origin: Standard Submission
For further assistance please call (866) 881-1114

I did send emails to Sony Pro Support and B&H customer service, so maybe that expedited my processing. I'll let you all know if I have any other news.
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Old January 20th, 2008, 04:47 PM   #86
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SxS card shipped via UPS

I just checked the rebate page today, and I noticed that my SxS card
has been shipped via UPS, although there is no tracking information:

Quote:
Rebate Details
Promotion: 070573B - PMW-EX 1 SxS Memory Card Offer
Claim ID: 12345678
Business Name: Videos R Us (not really ;-)
Customer Name: MICHAEL BENDER
Address: 100 SxS Lane, Flashmemoryville, CA
Postmark Date: 12/20/2007
Received Date: 12/26/2007
Claim Status: Received, Submission is being processed
Pre-Qualification Code: 000000000000
Fulfillment Information:
Fulfillment #: 00000000
Description: Sony SxS Memory Card
Quantity: 1
Shipped Via: UPS
Submission Origin: Standard Submission
I also didn't receive any e-mail notification that they shipped it.

I also talked with my B&H and Sony reps, I'm not sure if that had
anything to do with having the rebate processor ship the card out
any faster.

mike
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Old January 22nd, 2008, 03:22 PM   #87
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The Mystery Of "Shipped Via:"

I just called the rebate processor and asked if the "Shipped Via: UPS" meant that the SxS card had already shipped, or that it was going to ship. The rep told me that the card was going to ship soon, and that once it shipped, there would be a tracking number on the website.
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Last edited by Michael Bender; January 22nd, 2008 at 04:21 PM. Reason: Fixed typo in Title
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Old January 22nd, 2008, 11:11 PM   #88
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Is anyone else still getting "claim not found" when checking the rebate site? I was promised a full week ago that "it will be straighted out before the end of the day". Repeated calls elicit the same "everything is fine" response, but given their track record thus far, I'm seriously doubting anything verbal from them.

A can't get a break!
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Old January 22nd, 2008, 11:25 PM   #89
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I still get "claim not found," and was given the same verbal assurances.

And, like you, I'm doubtful.
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Old January 22nd, 2008, 11:36 PM   #90
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I still get "claim not found" so I'm going to make a follow up all AGAIN soon.

Quote:
Originally Posted by Eric Pascarelli View Post
I still get "claim not found," and was given the same verbal assurances.

And, like you, I'm doubtful.
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