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Sony XDCAM EX Pro Handhelds
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Old October 11th, 2008, 09:09 AM   #1
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EX1 service turnaround?

Hi,

I sent my EX1 to Sony's service center in Teaneck a bit more than 3 weeks ago for routine service and do not have a clear idea when I will get my camera back yet. I called a couple of times and it sounds as if they have quite a backlog of EX1 to service. What kind of turnaround have you guys got from the Teaneck service center?

Thanks.

Thierry.
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Old October 11th, 2008, 09:15 AM   #2
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mine went it a while ago, but I believe it was a 2-3 week wait
with lots of useless phone calls
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Old October 11th, 2008, 09:51 AM   #3
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Sony West Coast (Burbank) verbally confirmed a turnaround of 15 working days as of last Friday.
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Old October 11th, 2008, 02:19 PM   #4
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I had the vignette issue taken care of in San Jose and they were quick and very helpful.
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Old October 11th, 2008, 07:45 PM   #5
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Sony Western Canada says that the update takes 3 hours now.
If you make an appointment they will do it same day.
The tech told me that 2 power boards and the rear panel are replaced with improved types, plus firmware update.
Can't beat that, although it costs $100 Can, which is now probably only $80 American.....
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Old October 14th, 2008, 09:59 PM   #6
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Quote:
Originally Posted by Thierry Humeau View Post
Hi,

I sent my EX1 to Sony's service center in Teaneck a bit more than 3 weeks ago for routine service and do not have a clear idea when I will get my camera back yet. I called a couple of times and it sounds as if they have quite a backlog of EX1 to service. What kind of turnaround have you guys got from the Teaneck service center?

Thanks.

Thierry.
Thierry.

20 working days is what you should expect at this time. This meaning roughly 4 weeks. I just received mine back. All is working well. Had a major shoot saturday. Zero room for errors. Fortunately the camera operated perfectly. After all the fixes, my comfort level with this camera has increased greatly.
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Old October 15th, 2008, 07:00 AM   #7
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I just heard yesterday that the camera will be serviced today so yes, that woud be a 4-week turnaround. I noticed on Teaneck's service phone message that you can actually schedule service/repair, may be I should have gave this a try.

Thanks for the feedback.

Thierry.
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Old October 15th, 2008, 12:04 PM   #8
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This is insane!!!!!!! A month with no EX... I was considering sending mine in for the paint wear issue and the battery drain issue but not until they get a a grip on turn around times, I need two cameras at all times and I am not buying a third right now. If Sony is going to take your $$$ maker away for a month they should provide a loaner or eat the cost and replace your camera, they can then sell your old one as refurbished after they fix it. I do not know about others but this just seems crazy!
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Old October 15th, 2008, 12:07 PM   #9
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has anyone used the service center in Laredo TX?
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Old October 16th, 2008, 01:37 PM   #10
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The Laredo center is for consumer items only
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