EX1 service turnaround? at DVinfo.net
DV Info Net

Go Back   DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony XDCAM EX Pro Handhelds

Sony XDCAM EX Pro Handhelds
Sony PXW-Z280, Z190, X180 etc. (going back to EX3 & EX1) recording to SxS flash memory.

Reply
 
Thread Tools Search this Thread
Old October 11th, 2008, 08:09 AM   #1
Telecam Films
 
Join Date: Apr 2006
Location: Washington DC
Posts: 723
EX1 service turnaround?

Hi,

I sent my EX1 to Sony's service center in Teaneck a bit more than 3 weeks ago for routine service and do not have a clear idea when I will get my camera back yet. I called a couple of times and it sounds as if they have quite a backlog of EX1 to service. What kind of turnaround have you guys got from the Teaneck service center?

Thanks.

Thierry.
__________________
Thierry Humeau, DoP
Télécam Films
www.telecamfilms.com
Thierry Humeau is offline   Reply With Quote
Old October 11th, 2008, 08:15 AM   #2
Regular Crew
 
Join Date: Apr 2008
Location: Decatur, GA
Posts: 198
mine went it a while ago, but I believe it was a 2-3 week wait
with lots of useless phone calls
__________________
Sony EX1 v1.11, crap loads of SxS, Macs w/ Final Cut Studio
Andrew Hollister is offline   Reply With Quote
Old October 11th, 2008, 08:51 AM   #3
Major Player
 
Join Date: Mar 2005
Location: Los Angeles CA USA
Posts: 507
Sony West Coast (Burbank) verbally confirmed a turnaround of 15 working days as of last Friday.
__________________
"The content, not the container."
Chris Leong is offline   Reply With Quote
Old October 11th, 2008, 01:19 PM   #4
Regular Crew
 
Join Date: Jan 2006
Location: Rockledge, Florida
Posts: 36
I had the vignette issue taken care of in San Jose and they were quick and very helpful.
__________________
Brian K
www.vimeo.com/briankarr
Brian Karr is offline   Reply With Quote
Old October 11th, 2008, 06:45 PM   #5
Major Player
 
Join Date: Sep 2008
Location: Republic of Vancouver Island
Posts: 200
Sony Western Canada says that the update takes 3 hours now.
If you make an appointment they will do it same day.
The tech told me that 2 power boards and the rear panel are replaced with improved types, plus firmware update.
Can't beat that, although it costs $100 Can, which is now probably only $80 American.....
Bob Jackson is offline   Reply With Quote
Old October 14th, 2008, 08:59 PM   #6
Regular Crew
 
Join Date: Sep 2008
Location: Atlanta Georgia USA
Posts: 77
Quote:
Originally Posted by Thierry Humeau View Post
Hi,

I sent my EX1 to Sony's service center in Teaneck a bit more than 3 weeks ago for routine service and do not have a clear idea when I will get my camera back yet. I called a couple of times and it sounds as if they have quite a backlog of EX1 to service. What kind of turnaround have you guys got from the Teaneck service center?

Thanks.

Thierry.
Thierry.

20 working days is what you should expect at this time. This meaning roughly 4 weeks. I just received mine back. All is working well. Had a major shoot saturday. Zero room for errors. Fortunately the camera operated perfectly. After all the fixes, my comfort level with this camera has increased greatly.
Matthew Hurley is offline   Reply With Quote
Old October 15th, 2008, 06:00 AM   #7
Telecam Films
 
Join Date: Apr 2006
Location: Washington DC
Posts: 723
I just heard yesterday that the camera will be serviced today so yes, that woud be a 4-week turnaround. I noticed on Teaneck's service phone message that you can actually schedule service/repair, may be I should have gave this a try.

Thanks for the feedback.

Thierry.
__________________
Thierry Humeau, DoP
Télécam Films
www.telecamfilms.com
Thierry Humeau is offline   Reply With Quote
Old October 15th, 2008, 11:04 AM   #8
Major Player
 
Join Date: Nov 2007
Location: Seattle WA
Posts: 376
This is insane!!!!!!! A month with no EX... I was considering sending mine in for the paint wear issue and the battery drain issue but not until they get a a grip on turn around times, I need two cameras at all times and I am not buying a third right now. If Sony is going to take your $$$ maker away for a month they should provide a loaner or eat the cost and replace your camera, they can then sell your old one as refurbished after they fix it. I do not know about others but this just seems crazy!
Jason Bodnar is offline   Reply With Quote
Old October 15th, 2008, 11:07 AM   #9
Major Player
 
Join Date: Sep 2003
Location: Lexington, KY
Posts: 692
has anyone used the service center in Laredo TX?
Scott Hayes is offline   Reply With Quote
Old October 16th, 2008, 12:37 PM   #10
New Boot
 
Join Date: Jul 2008
Location: Miami, FL
Posts: 9
The Laredo center is for consumer items only
Scot Lenter is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony XDCAM EX Pro Handhelds

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 06:41 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network