EX1 LCD has the white measles at DVinfo.net

Go Back   DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony XDCAM EX Pro Handhelds

Sony XDCAM EX Pro Handhelds
Sony PMW-300, PXW-X200, PXW-X180 (back to EX3 & EX1) recording to SxS flash memory.


Reply
 
Thread Tools Search this Thread
Old October 14th, 2008, 02:05 PM   #1
Regular Crew
 
Join Date: May 2006
Location: Juno Beach FL
Posts: 169
EX1 LCD has the white measles

Over the last couple of months my LCD has slowly been developing small white blotches when the screen is on. I saw one thread where a LCD had blotches that were viewable even when the camera was off. This is not the case for mine, they appear when the screen powers up. It started with one area and now there are several. Not sure if this is a dead pixel issue. The spots do not look like the dead pixels I had on my Sony Bravia TV I returned. They seem to have a softer edge around them.


I am planning on sending in the camera firmware updates and for this LCD problem. I have read Sony has a disclaimer on the LCD and I am wondering if will make it my responsibility to pay for a repair. This would be a slap in the face after going through problems with my first EX1.

Any info is appreciated!
Charles Dasher is offline   Reply With Quote
Old October 14th, 2008, 03:50 PM   #2
Major Player
 
Join Date: Jan 2008
Location: Utrecht, NL | Europe 3rd Rock from the Sun
Posts: 612
I'd check out the LCD with a loupe or magnifying glass to check if its a pixel defect or not. It may be that the laminate is seperating like it looked like it was on Steve Cahills' LCD. He replaced the part himself, but you probably already watched that video.

It sounds like a manufacturing defect to me anyways so warranty should cover this. You should take it up with Sony support.

George/
George Kroonder is offline   Reply With Quote
Old October 14th, 2008, 04:32 PM   #3
Regular Crew
 
Join Date: May 2006
Location: Juno Beach FL
Posts: 169
SOny service contact info

What is the proper channel to contact Sony service USA? I could go through my dealer but I'd rather go directly. Does any one have contact info for San Jose or Jersey? I believe these are the 2 centers that work on CINEALTA

Thanks
Charles Dasher is offline   Reply With Quote
Old October 14th, 2008, 05:38 PM   #4
Major Player
 
Join Date: Nov 2007
Location: Corpus Christi, TX
Posts: 640
Sony Electronics, Inc. Regional Service Center
2706 Media Center Dr Suite 130 Phone: (323) 352-5000
Los Angeles CA 90065 FAX: (323) 352-5039
Greg Laves is offline   Reply With Quote
Old October 14th, 2008, 05:53 PM   #5
Trustee
 
Join Date: Oct 2005
Location: Gilbert, AZ
Posts: 1,896
1-800-883-6817 and then press 252
Steven Thomas is offline   Reply With Quote
Old October 15th, 2008, 06:42 AM   #6
Major Player
 
Join Date: Dec 2003
Location: Boston, MA
Posts: 321
I have confirmed that the spots I had were caused by a 8x magnifier that I used outdoors in a hood I constructed to check focus. The sun going into the magnifier "burned" the surface of the LCD it only took a few seconds for this to happen.

See:

http://web.mac.com/stevecahill/Steve..._Go_Wrong.html


for replacement of the LCD.
__________________
Regards
Steve
Steve Cahill is offline   Reply With Quote
Old October 15th, 2008, 07:02 AM   #7
Inner Circle
 
Join Date: Dec 2005
Location: Bracknell, Berkshire, UK
Posts: 4,957
The same thing happens quite a lot to the very expensive LCD based viewfinders that are available for the HDCAM cameras. Leave the eyepiece pointed towards the sun and you are asking for trouble. I expect the LCD in the EX3 could also be damaged in this way.
__________________
Alister Chapman, Film-Maker/Stormchaser http://www.xdcam-user.com/alisters-blog/ My XDCAM site and blog. http://www.hurricane-rig.com
Alister Chapman is offline   Reply With Quote
Old October 15th, 2008, 08:55 AM   #8
Major Player
 
Join Date: Jan 2008
Location: Utrecht, NL | Europe 3rd Rock from the Sun
Posts: 612
Never thought of that... whoh. I'm putting warning labels on pronto.

George/
George Kroonder is offline   Reply With Quote
Old October 15th, 2008, 09:21 PM   #9
Major Player
 
Join Date: Jun 2006
Location: Studio Alnitak, Melbourne, Victoria, Australia
Posts: 640
Images: 3
Quote:
Originally Posted by Alister Chapman View Post
I expect the LCD in the EX3 could also be damaged in this way.
The manual puts it in dramatic terms (camera on fire).
Serena Steuart is offline   Reply With Quote
Old October 16th, 2008, 03:32 PM   #10
Regular Crew
 
Join Date: May 2006
Location: Juno Beach FL
Posts: 169
I am sending in the camera for warranty service for the battery drain fix, firmware update and hopefully they will replace the lcd. I enjoyed the LCD switch out video. Very informative!
Charles Dasher is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony XDCAM EX Pro Handhelds

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 11:33 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network