EX1 LCD has the white measles at DVinfo.net

Charles Dasher · October 14th, 2008, 01:05 PM

Over the last couple of months my LCD has slowly been developing small white blotches when the screen is on. I saw one thread where a LCD had blotches that were viewable even when the camera was off. This is not the case for mine, they appear when the screen powers up. It started with one area and now there are several. Not sure if this is a dead pixel issue. The spots do not look like the dead pixels I had on my Sony Bravia TV I returned. They seem to have a softer edge around them.

I am planning on sending in the camera firmware updates and for this LCD problem. I have read Sony has a disclaimer on the LCD and I am wondering if will make it my responsibility to pay for a repair. This would be a slap in the face after going through problems with my first EX1.

Any info is appreciated!

George Kroonder · October 14th, 2008, 02:50 PM

I'd check out the LCD with a loupe or magnifying glass to check if its a pixel defect or not. It may be that the laminate is seperating like it looked like it was on Steve Cahills' LCD. He replaced the part himself, but you probably already watched that video.

It sounds like a manufacturing defect to me anyways so warranty should cover this. You should take it up with Sony support.

George/

Charles Dasher · October 14th, 2008, 03:32 PM

What is the proper channel to contact Sony service USA? I could go through my dealer but I'd rather go directly. Does any one have contact info for San Jose or Jersey? I believe these are the 2 centers that work on CINEALTA

Thanks

Greg Laves · October 14th, 2008, 04:38 PM

Sony Electronics, Inc. Regional Service Center
2706 Media Center Dr Suite 130 Phone: (323) 352-5000
Los Angeles CA 90065 FAX: (323) 352-5039

Steven Thomas · October 14th, 2008, 04:53 PM

1-800-883-6817 and then press 252

Steve Cahill · October 15th, 2008, 05:42 AM

I have confirmed that the spots I had were caused by a 8x magnifier that I used outdoors in a hood I constructed to check focus. The sun going into the magnifier "burned" the surface of the LCD it only took a few seconds for this to happen.

See:

http://web.mac.com/stevecahill/Steve..._Go_Wrong.html

for replacement of the LCD.

Alister Chapman · October 15th, 2008, 06:02 AM

The same thing happens quite a lot to the very expensive LCD based viewfinders that are available for the HDCAM cameras. Leave the eyepiece pointed towards the sun and you are asking for trouble. I expect the LCD in the EX3 could also be damaged in this way.

George Kroonder · October 15th, 2008, 07:55 AM

Never thought of that... whoh. I'm putting warning labels on pronto.

George/

Serena Steuart · October 15th, 2008, 08:21 PM

Quote:

Originally Posted by Alister Chapman

I expect the LCD in the EX3 could also be damaged in this way.

The manual puts it in dramatic terms (camera on fire).

Charles Dasher · October 16th, 2008, 02:32 PM

I am sending in the camera for warranty service for the battery drain fix, firmware update and hopefully they will replace the lcd. I enjoyed the LCD switch out video. Very informative!

October 14th, 2008, 01:05 PM	#1
Charles Dasher Regular Crew Join Date: May 2006 Location: Juno Beach FL Posts: 169	EX1 LCD has the white measles Over the last couple of months my LCD has slowly been developing small white blotches when the screen is on. I saw one thread where a LCD had blotches that were viewable even when the camera was off. This is not the case for mine, they appear when the screen powers up. It started with one area and now there are several. Not sure if this is a dead pixel issue. The spots do not look like the dead pixels I had on my Sony Bravia TV I returned. They seem to have a softer edge around them. I am planning on sending in the camera firmware updates and for this LCD problem. I have read Sony has a disclaimer on the LCD and I am wondering if will make it my responsibility to pay for a repair. This would be a slap in the face after going through problems with my first EX1. Any info is appreciated!

October 14th, 2008, 03:32 PM	#3
Charles Dasher Regular Crew Join Date: May 2006 Location: Juno Beach FL Posts: 169	SOny service contact info What is the proper channel to contact Sony service USA? I could go through my dealer but I'd rather go directly. Does any one have contact info for San Jose or Jersey? I believe these are the 2 centers that work on CINEALTA Thanks

October 15th, 2008, 05:42 AM	#6
Steve Cahill Major Player Join Date: Dec 2003 Location: Boston, MA Posts: 321	I have confirmed that the spots I had were caused by a 8x magnifier that I used outdoors in a hood I constructed to check focus. The sun going into the magnifier "burned" the surface of the LCD it only took a few seconds for this to happen. See: http://web.mac.com/stevecahill/Steve..._Go_Wrong.html for replacement of the LCD. __________________ Regards Steve

October 15th, 2008, 06:02 AM	#7
Alister Chapman Inner Circle Join Date: Dec 2005 Location: Bracknell, Berkshire, UK Posts: 4,957	The same thing happens quite a lot to the very expensive LCD based viewfinders that are available for the HDCAM cameras. Leave the eyepiece pointed towards the sun and you are asking for trouble. I expect the LCD in the EX3 could also be damaged in this way. __________________ Alister Chapman, Film-Maker/Stormchaser http://www.xdcam-user.com/alisters-blog/ My XDCAM site and blog. http://www.hurricane-rig.com

October 14th, 2008, 02:50 PM	#2
George Kroonder Major Player Join Date: Jan 2008 Location: Utrecht, NL \| Europe 3rd Rock from the Sun Posts: 612	I'd check out the LCD with a loupe or magnifying glass to check if its a pixel defect or not. It may be that the laminate is seperating like it looked like it was on Steve Cahills' LCD. He replaced the part himself, but you probably already watched that video. It sounds like a manufacturing defect to me anyways so warranty should cover this. You should take it up with Sony support. George/

October 14th, 2008, 04:38 PM	#4
Greg Laves Major Player Join Date: Nov 2007 Location: Corpus Christi, TX Posts: 640	Sony Electronics, Inc. Regional Service Center 2706 Media Center Dr Suite 130 Phone: (323) 352-5000 Los Angeles CA 90065 FAX: (323) 352-5039

October 14th, 2008, 04:53 PM	#5
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	1-800-883-6817 and then press 252

October 15th, 2008, 07:55 AM	#8
George Kroonder Major Player Join Date: Jan 2008 Location: Utrecht, NL \| Europe 3rd Rock from the Sun Posts: 612	Never thought of that... whoh. I'm putting warning labels on pronto. George/

October 16th, 2008, 02:32 PM	#10
Charles Dasher Regular Crew Join Date: May 2006 Location: Juno Beach FL Posts: 169	I am sending in the camera for warranty service for the battery drain fix, firmware update and hopefully they will replace the lcd. I enjoyed the LCD switch out video. Very informative!