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July 27th, 2009, 02:26 AM | #1 |
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Adobe encoder (CS4) crashing my PC - no idea why
AME has been causing my PC to crash for a while now and I've spent days trying to fix it.
A few days ago i re-jigged the hard drives around and have set it up as follows. C drive = 300GB (10,000rpm) > Boot drive with Vista 64 OS & all other programs including CS4 D drive = 300GB (10,000rpm) > Project files & cinform neo & scratch disk E drive = RAID-0 for all media 1.5TB (7,200rpm) 1.5TB (7,200rpm) 1.5TB (7,200rpm) PC build is: i7 (920@2.67GHz) 6.00GB ram ATI Radeon 4870 x2 graphics card with 2GB ram All updates done. AME has been running great for the last few days with the new set up with no crashes. Even last night i was exporting videos without any problem. This morning, it's started crashing to a blue screen again with the following message.... Page_Fault_In_Non_Page_Area. I've also had the IRQL_Not_Less_Or_Equal area come up once, but it's mainly the Page Fault error. I also tried exporting the same videos i was exporting yesterday and they are crashing as well now. It ahppens just after AME starts encoding. I'm totally frustrated now and don't know what to do!!!! AME is unworkable. The only thing I'm guessing at is that it may be a scratch disk problem??? Anyone got any ideas as to what it is and what the fix is, before I throw everything out the window? Thanks EDIT: I have another 300GB (10,000rpm) disk being delivered today. Anything i can do with that? |
July 27th, 2009, 02:57 AM | #2 | |
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Could be a bad piece of RAM
Quote:
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July 27th, 2009, 06:44 AM | #3 |
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Tested the RAM with Windows Memory Diagnostic Tool. The RAM appears to be fine.
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July 27th, 2009, 09:34 AM | #4 |
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Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress! |
July 28th, 2009, 01:49 PM | #5 | |
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Have ran it for 10 hours and 15 passes and no errors found in the RAM. I'll give it a couple of more days and then re-install the Os...again!!! :( |
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November 9th, 2009, 02:27 PM | #6 |
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Problem is still there.
Going to get windows 7 and see if that helps. Apart from that, have no idea what else to do. |
November 9th, 2009, 02:55 PM | #7 |
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Page faults are normally faulty ram but can be caused by drivers as well. Since you have reinstalled and used the latest drivers?
Few other things to think of is your PC Overclocked? Are the temps hot? One thing to try is disconnect all HDDs other than the OS disk and try it then, might rule out the other drives. Let me know how it goes. |
November 9th, 2009, 04:00 PM | #8 |
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Thanks David.
It looks like it's the CPU temp. It's hitting the high 90c during encoding. I changed the BIOS setting, increasing the allowable temp and it hasn't crashed. So that problem is solved. Thanks for the help. The problem now is, why the CPU is overheating even though i have a massive heatsink on it!!! |
November 9th, 2009, 04:19 PM | #9 |
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Great,
Couple of other things to check. Is the fan spinning at the correct RPM? Is the fan blowing air onto the HSF, make sure it isnt sucking air. Do you have any exhaust fans in place to vent out the heat? If that fails then remove the heatsink and apply some thermal compound onto the CPU (Make sure you clean/remove any before re adding) Add HSF and test temps again. |
November 10th, 2009, 06:03 AM | #10 | |
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What CPU cooler do you have installed? What case do you use? What additional fans do you have? Running the same i7-920 @ 3.6 GHz overclocked, I have less than 40c idle and less than 65c under heavy load. Just encoding will not raise the temperature over 58c in my case. |
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November 20th, 2009, 10:16 AM | #11 | |
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Case: Antec 1200 - Case has 3 front fans, 1 on top and 2 rear. http://www.antec.com/Believe_it/product.php?id=MTEzMw== i7 fan: Akasa AK-967 Akasa Thermal Solution Motherboard: Gigabyte EX58-UD3R Currently idling between 65 - 68 and that's with the case open!!! No obstructions to the fans and everything cleaned. I'm going to remove the cpu fan and re-attach it again with new paste. Hopefully that will work |
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November 20th, 2009, 10:42 AM | #12 |
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Just done a re-test and when teh encoder is running the temp is reaching over 100.
Also the cooler fins aren't warm at all so it looks like it's not connected properly. |
November 20th, 2009, 11:46 AM | #13 |
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These results are way too high, under the assumption that, being based in London, you are talking Centigrade, not Fahrenheit.
Idle my i7-920 overclocked to 3.6 GHz shows these results with an ambient temperature of 20 C: |
November 20th, 2009, 12:52 PM | #14 |
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Here's my results Harm.
It's definetly running too hot. I've re-installed the cooler a few times now and changed the thermal bond as well as nothings changed. The fins still stay cool. |
November 20th, 2009, 02:46 PM | #15 |
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In that case it may be worthwhile to have a look at another CPU cooler, something like the Scythe Mugen 2, Prolimatech Megahalem, Noctua NH-D14 (my favorite), Noctua NH-U12P SE2 or the Thermalright Ultra-120 Extreme.
Preferably look at those coolers that easily allow push-pull fan configurations, like the Noctua. |
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