Error Code 117 when updating at DVinfo.net
DV Info Net

Go Back   DV Info Net > Cross-Platform Post Production Solutions > Adobe Creative Suite

Adobe Creative Suite
All about the world of Adobe Premiere and its associated plug-ins.

Reply
 
Thread Tools Search this Thread
Old March 12th, 2020, 12:54 PM   #1
Regular Crew
 
Join Date: Feb 2006
Location: New York
Posts: 128
Error Code 117 when updating

I've been getting an error code 117 when trying to update CC Desktop and Apps. I tried all the "fixes" from Adobe as well as resorting to tech support who could not fix the problem either. Has anyone else been having this problem or have a solution to it????
Very frustrating!
__________________
Jay Webster
WPI/NY
Jay Webster is offline   Reply With Quote
Old March 25th, 2020, 07:44 PM   #2
Regular Crew
 
Join Date: Feb 2006
Location: New York
Posts: 128
Re: Error Code 117 when updating

OK, after two LONG sessions with Adobe Tech which did no good I finally fixed the problem today!
I first started Windows in "Safe Mode w/networking and tried to update the app...no dice there although I did get a "updating media encoder" screen? After a few hours of nothing happening, I closed out and ran the quick repair tool and then installed the desktop app yet again (This is of course after Adobe Tech ran the cleaner tool which wipes out anything Adobe on your workstation! I also ran through all hard drives searching for any Adobe leftovers previous versions...etc) and shred them all except for footage folders.
I then re-installed the desktop app and was able to update and re-install Premiere, Media Encoder, Camera Raw, After FX, and Audition, and Photoshop and Lightroom. The stuff I use on a regular basis on my work. I wish I could offer a better solution to anyone with this issue, but at this point I just feel like it was dumb luck! Adobe really needs to fix their Algorithm and coding! I cant go through this every couple of months while working on projects! It's Crazy on a monthly paid subscription!
__________________
Jay Webster
WPI/NY
Jay Webster is offline   Reply With Quote
Old March 29th, 2020, 01:48 PM   #3
Major Player
 
Join Date: Jun 2007
Location: The Netherlands
Posts: 708
Re: Error Code 117 when updating

https://helpx.adobe.com/creative-clo...-code-117.html
__________________
ACE Premiere Pro CC
Adobe Community Professional
Ann Bens is offline   Reply With Quote
Old March 29th, 2020, 05:44 PM   #4
Regular Crew
 
Join Date: Feb 2006
Location: New York
Posts: 128
Re: Error Code 117 when updating

Thank you so very much for the reply Ann.
I did try all of those solutions (except for deleting crypto files) before contacting tech support who re-traced everything I HAD ALREADY DONE. I assume they did delete crypto files while having control over my workstation?? They were unable to correct the problem.
Anyway, after starting windows in safe mode/w networking and re following all steps as you outlined, I re-installed the desktop app and all seems fine at least for now!
I have had previous issues with CC but never anything of this magnitude. I hope this doesn't continue since I am quite vested in Adobe at this point and cannot afford to be out of commission for weeks at a time!
Again, thank you very very much for your reply! Greatly appreciated!
__________________
Jay Webster
WPI/NY
Jay Webster is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Cross-Platform Post Production Solutions > Adobe Creative Suite

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 05:00 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2020 The Digital Video Information Network