GL-2 won't close at DVinfo.net

Chris Mier · November 17th, 2009, 09:37 AM

I have a GL-2 that is less than 1 year old. I have done 6 weddings and 6 football games with it and now I cannot get it to close. I put a tape in and close it and then opens back up. I can't even close the outside door. It is very frustrating . . . . has anyone esle had this happen?

Chris Hurd · November 17th, 2009, 10:04 AM

Hi Chris, the remedy for this problem is to send the camcorder to Canon Factory Service. There's one in Irvine, CA and another one in Jamesburg, NJ.

Chris Mier · November 17th, 2009, 10:28 AM

That is the only solution?

Don Palomaki · November 18th, 2009, 06:49 AM

May not be the only solution, but if the camcorder is under warranty it is likely the best solution because the repair should be covered by warranty, and you may get some additional service benefit as well.

But this assumes there is no obvious issue preventing operation like some foreign material in the mechanism that would be easy for you to remove, or a defective cassette. There is very little that is end user repairable in a camcorder these days. Tape transport mechanism repairs usually require special tools to set tensions and tape path alignment.

David Barnett · November 18th, 2009, 03:35 PM

Is it giving any message in the side monitor window?! I believe it might do that when it says the tapes record lock feature is on. There could be another reason (moisture in camera message) a few others possibly. I've noticed be sure to take your time when loading & unloading tapes, and close it by pressing not towards the top, but more towards the middle of the tapes load frame.

Otherwise, yes you may want to look into returning.

November 17th, 2009, 09:37 AM	#1
Chris Mier New Boot Join Date: Mar 2009 Location: Winter Haven, FL Posts: 18	GL-2 won't close I have a GL-2 that is less than 1 year old. I have done 6 weddings and 6 football games with it and now I cannot get it to close. I put a tape in and close it and then opens back up. I can't even close the outside door. It is very frustrating . . . . has anyone esle had this happen?

November 17th, 2009, 10:04 AM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Hi Chris, the remedy for this problem is to send the camcorder to Canon Factory Service. There's one in Irvine, CA and another one in Jamesburg, NJ. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

November 18th, 2009, 06:49 AM	#4
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	May not be the only solution, but if the camcorder is under warranty it is likely the best solution because the repair should be covered by warranty, and you may get some additional service benefit as well. But this assumes there is no obvious issue preventing operation like some foreign material in the mechanism that would be easy for you to remove, or a defective cassette. There is very little that is end user repairable in a camcorder these days. Tape transport mechanism repairs usually require special tools to set tensions and tape path alignment. __________________ dpalomaki@dspalomaki.com

November 17th, 2009, 10:28 AM	#3
Chris Mier New Boot Join Date: Mar 2009 Location: Winter Haven, FL Posts: 18	That is the only solution?

November 18th, 2009, 03:35 PM	#5
David Barnett Major Player Join Date: Apr 2009 Location: Philly, PA Posts: 951	Is it giving any message in the side monitor window?! I believe it might do that when it says the tapes record lock feature is on. There could be another reason (moisture in camera message) a few others possibly. I've noticed be sure to take your time when loading & unloading tapes, and close it by pressing not towards the top, but more towards the middle of the tapes load frame. Otherwise, yes you may want to look into returning.