HV20 Won't Turn On / Charge at DVinfo.net

Andrew Kendall · June 12th, 2007, 11:48 AM

My three week old HV20 has suddenly stopped working, it refuses to power on (tried with two externally charged batteries) and no longer shows a charge light when connected to power. Anyone else have this happen?

Chris Barcellos · June 12th, 2007, 12:37 PM

Remove the battery, actuate the reset button, replace the battery, and see if you get powered up then.... Let us know if you get it back up.

Andrew Kendall · June 12th, 2007, 02:58 PM

Gave the reset a try, no luck. I called Canon who told me to send it to the local service centre. I hope this all works out!

Andrew Kendall · June 27th, 2007, 02:32 PM

Update: I sent my camera away on the 12th and know it was received by Canon because I checked with Royal Mail. I've been away on work since, I returned yesterday expecting a letter that would let me know the status or even better a fixed camera. Nothing! No email, phone call, letter or camera. Not impressed. I'm going to chase them up tomorrow.

Mike Schad · June 28th, 2007, 11:56 PM

I had the exact same symptoms with my HV20 after 2 or so weeks. I took it back to Best Buy and while showing them how it didn't work etc, and they did see it not working, they kept playing with it and it did finally start working again. I still exchanged it for another unit as it obviously was an intermittent problem, maybe a short or something, and I'm certain it would have happened again. I had ridden down a limestone bike trail a couple of times with it before that happened, and wonder if the vibration may have contributed to the problem. It was in a Trek storage pack on the back of my bike, not in a suitable padded camera case. I plan to avoid subjecting the new one to that type environment in the future.

Bob Baker · July 2nd, 2007, 09:33 AM

I took a new HV20 to China. It quit after 2 weeks on the road. Just a black screen. Locked up tight. I tried new batteries, new tapes, RESET button... everything. It suddenly started working again, then quit again, then started again. Canon said send it to them. They aren't likely to fix it if it isn't failing when it gets to them. Plus, I lost a week of my trip. Oh, well....

June 12th, 2007, 11:48 AM	#1
Andrew Kendall Tourist Join Date: Jun 2007 Location: London Posts: 3	HV20 Won't Turn On / Charge My three week old HV20 has suddenly stopped working, it refuses to power on (tried with two externally charged batteries) and no longer shows a charge light when connected to power. Anyone else have this happen? __________________ http://www.flickr.com/photos/andrewkendall/ http://www.myspace.com/andrewkendall

June 12th, 2007, 12:37 PM	#2
Chris Barcellos Inner Circle Join Date: Nov 2005 Location: Elk Grove CA Posts: 6,838	Remove the battery, actuate the reset button, replace the battery, and see if you get powered up then.... Let us know if you get it back up. __________________ Chris J. Barcellos

June 12th, 2007, 02:58 PM	#3
Andrew Kendall Tourist Join Date: Jun 2007 Location: London Posts: 3	Gave the reset a try, no luck. I called Canon who told me to send it to the local service centre. I hope this all works out! __________________ http://www.flickr.com/photos/andrewkendall/ http://www.myspace.com/andrewkendall

June 27th, 2007, 02:32 PM	#4
Andrew Kendall Tourist Join Date: Jun 2007 Location: London Posts: 3	Update: I sent my camera away on the 12th and know it was received by Canon because I checked with Royal Mail. I've been away on work since, I returned yesterday expecting a letter that would let me know the status or even better a fixed camera. Nothing! No email, phone call, letter or camera. Not impressed. I'm going to chase them up tomorrow. __________________ http://www.flickr.com/photos/andrewkendall/ http://www.myspace.com/andrewkendall

June 28th, 2007, 11:56 PM	#5
Mike Schad Tourist Join Date: Feb 2007 Location: Lincoln, NE Posts: 1	Same Problem - returned for replacement I had the exact same symptoms with my HV20 after 2 or so weeks. I took it back to Best Buy and while showing them how it didn't work etc, and they did see it not working, they kept playing with it and it did finally start working again. I still exchanged it for another unit as it obviously was an intermittent problem, maybe a short or something, and I'm certain it would have happened again. I had ridden down a limestone bike trail a couple of times with it before that happened, and wonder if the vibration may have contributed to the problem. It was in a Trek storage pack on the back of my bike, not in a suitable padded camera case. I plan to avoid subjecting the new one to that type environment in the future.

July 2nd, 2007, 09:33 AM	#6
Bob Baker Tourist Join Date: Jun 2007 Location: Dallas, TX Posts: 1	Same dead HV20 I took a new HV20 to China. It quit after 2 weeks on the road. Just a black screen. Locked up tight. I tried new batteries, new tapes, RESET button... everything. It suddenly started working again, then quit again, then started again. Canon said send it to them. They aren't likely to fix it if it isn't failing when it gets to them. Plus, I lost a week of my trip. Oh, well....