Chris--a parts question at DVinfo.net

Bill Pryor · April 8th, 2008, 01:14 PM

When I purchased my XH A1 I also got the tripod adapter plate so I could use the camera on a standard 3/8" screw tripod, which I needed to do for heavy teleprompter use. However, at this time I foresee no teleprompter useage for quite some time. I would like to go back to the standard 1/4" threaded plate...because now I need a matte box, and with a rods-mounted matte box and the quick release plate on top of the rods' plate, that becomes problematic.

Here's the problem...when I removed the original 1/4" threads plate from the camera to replace it with the one that goes with the big quick release plate, I apparently put the damn original small part in a very safe place. So safe I can no longer find it. I never lose stuff like that, so this is baffling, but I've run out of places to look.

So, my questions is...where do I go to order a new one? I did join the Canon owner's club when I got the camera but I can't even find any way to get there either. So much for my record keeping. A link or phone number or something would be greatly appreciated. Thanks!

Greg Boston · April 8th, 2008, 02:44 PM

Not to answer for Chris, but having had the need to order parts for the 16x manual lens as well as a used XL-2, the number I used was 1-800-OK-CANON.

They were able to get me what I needed.

Hope this helps,

-gb-

Don Palomaki · April 9th, 2008, 07:12 AM

A starting point is the Canon toll-free number on the back cover of the manual.

Bill Pryor · April 9th, 2008, 05:02 PM

Heheheh...yeah, RTFM. I shoulda looked there first.

I called the parts place this morning and ordered it. Which means, no doubt, I'll find the missing piece when I get home tonight.

I've got to say it was a pleasure ordering a part from Canon. No putting me on hold, no transferring to other departments, no bad connection and difficult to understand Indian accent. Polite, friendly, quick and accurate. Good customer service--what a concept.

Shiv Kumar · April 10th, 2008, 12:03 AM

Hey Bill,

You have trouble understanding the Indian accent? :)

April 8th, 2008, 01:14 PM	#1
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	Chris--a parts question When I purchased my XH A1 I also got the tripod adapter plate so I could use the camera on a standard 3/8" screw tripod, which I needed to do for heavy teleprompter use. However, at this time I foresee no teleprompter useage for quite some time. I would like to go back to the standard 1/4" threaded plate...because now I need a matte box, and with a rods-mounted matte box and the quick release plate on top of the rods' plate, that becomes problematic. Here's the problem...when I removed the original 1/4" threads plate from the camera to replace it with the one that goes with the big quick release plate, I apparently put the damn original small part in a very safe place. So safe I can no longer find it. I never lose stuff like that, so this is baffling, but I've run out of places to look. So, my questions is...where do I go to order a new one? I did join the Canon owner's club when I got the camera but I can't even find any way to get there either. So much for my record keeping. A link or phone number or something would be greatly appreciated. Thanks!

April 9th, 2008, 07:12 AM	#3
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	A starting point is the Canon toll-free number on the back cover of the manual. __________________ dpalomaki@dspalomaki.com

April 10th, 2008, 12:03 AM	#5
Shiv Kumar Major Player Join Date: Jul 2007 Location: Gainesville, VA, USA Posts: 327	Hey Bill, You have trouble understanding the Indian accent? :) __________________ Canon XH-A1, Libec LS-55M, Letus Extreme, Steadicam Merlin, PPro CS3

April 8th, 2008, 02:44 PM	#2
Greg Boston Wrangler Join Date: Oct 2003 Location: DFW area, TX Posts: 6,117 Images: 1	Not to answer for Chris, but having had the need to order parts for the 16x manual lens as well as a used XL-2, the number I used was 1-800-OK-CANON. They were able to get me what I needed. Hope this helps, -gb-

April 9th, 2008, 05:02 PM	#4
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	Heheheh...yeah, RTFM. I shoulda looked there first. I called the parts place this morning and ordered it. Which means, no doubt, I'll find the missing piece when I get home tonight. I've got to say it was a pleasure ordering a part from Canon. No putting me on hold, no transferring to other departments, no bad connection and difficult to understand Indian accent. Polite, friendly, quick and accurate. Good customer service--what a concept.