Cineform Support at DVinfo.net

Hugh Mobley · November 26th, 2007, 06:33 PM

what happened to the support Cineform used to give, With this latest update around the 16th, I have emailed, sent screen captures, and opened a ticket, Nothing! anyone experiencing no help like me?

Pete Bauer · November 26th, 2007, 06:47 PM

Most folks find Cineform's responsiveness to their customers to be exceptionally good, so if they've slipped in your case I'm sure they'll make it right as soon as they realize anything is amiss.

That said, I notice that you list your trouble ticket last and I see in another thread that just on Friday the 23rd, Cineform suggested -- as they often do --that you use their trouble ticket system rather than email.

Would I be guessing right that today is the first business day after your trouble ticket was filed? If so, at least give them a full business day after a major holiday weekend before publically griping. If not, see the paragraph above.

Jake Segraves · November 26th, 2007, 07:08 PM

Sorry, Hugh. Thanksgiving weekend really slowed me down but we're catching up now. I did ask you for a screen capture of your HDLink prefs a while back. Could you send me that? Or resend it if you did already. Thanks.

Hernan Vilchez · November 27th, 2007, 04:44 PM

last week ive waited 5 days for some answer in a critical moment. not very happy about it. anywhere i can tell u, they are always there in the end (hope they can manage this better regarding the upgrowing clientbase)

jack, david: we understand your work pressure

and btw, ive solved my problem by reformatting c: (i suspect some codec pack that ihad installed). with the happiness, ive upgraded to prospectHD

thanks!

David Taylor · November 27th, 2007, 06:23 PM

Quote:

Originally Posted by Hernan Vilchez

with the happiness, ive upgraded to prospectHD

thanks!

I noticed - thank you Hernan. Hopefully everybody is as "happy" as you! :-)

November 26th, 2007, 06:33 PM	#1
Hugh Mobley Major Player Join Date: Nov 2006 Location: Placentia, Calif Posts: 549	Cineform Support what happened to the support Cineform used to give, With this latest update around the 16th, I have emailed, sent screen captures, and opened a ticket, Nothing! anyone experiencing no help like me? __________________ Hugh Mobley www.petplanetvideos.com http://exposureroom.com/members/hmobley.aspx/

November 26th, 2007, 06:47 PM	#2
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	Most folks find Cineform's responsiveness to their customers to be exceptionally good, so if they've slipped in your case I'm sure they'll make it right as soon as they realize anything is amiss. That said, I notice that you list your trouble ticket last and I see in another thread that just on Friday the 23rd, Cineform suggested -- as they often do --that you use their trouble ticket system rather than email. Would I be guessing right that today is the first business day after your trouble ticket was filed? If so, at least give them a full business day after a major holiday weekend before publically griping. If not, see the paragraph above. __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

November 27th, 2007, 04:44 PM	#4
Hernan Vilchez Regular Crew Join Date: Feb 2007 Location: Munich, Germany Posts: 135	last week ive waited 5 days for some answer in a critical moment. not very happy about it. anywhere i can tell u, they are always there in the end (hope they can manage this better regarding the upgrowing clientbase) jack, david: we understand your work pressure and btw, ive solved my problem by reformatting c: (i suspect some codec pack that ihad installed). with the happiness, ive upgraded to prospectHD thanks! __________________ Hernan Vilchez kabopro.com myspace.com/kabopro

November 26th, 2007, 07:08 PM	#3
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	Sorry, Hugh. Thanksgiving weekend really slowed me down but we're catching up now. I did ask you for a screen capture of your HDLink prefs a while back. Could you send me that? Or resend it if you did already. Thanks.