CineForm Support

Ralph Zeuner · June 24th, 2009, 07:38 AM

I ordered NeoScene on Monday and followed activation procedures. However, everytime I submit the activation page, I never receive the response email. I have sent two emails to support, I opened a ticket, I left a voice mail with support. No response whatsover.

I am left with a product I paid for but cannot use. Please help me activate my purchase as soon as possible!

Best regards,
Ralph

Chris Hurd · June 24th, 2009, 07:47 AM

David Newman (CineForm CTO) is currently out of office until Thurday, June 25th, with limited email
access. You should call CineForm by telephone at (858) 345-2645 during west coast business hours.

Ralph Zeuner · June 25th, 2009, 10:44 AM

It's Thursday and I still have not received any response from CineForm. No one answers at the phone # and the operators voice mail is full. What's going on??

David Newman · June 25th, 2009, 11:58 AM

We don't have an operator voice mail, not that we know of (not and option on the voicemail menu.) And support's voicemail is working fine -- it just test it. Half of the team was out for a few days, so I expect we will be catching up soon now that we are all back.

Ralph Zeuner · June 25th, 2009, 01:13 PM

There is an operator option in your voice menu, which took me to a voice mail box that announced itself as full. At any rate, do you have an estimate when someone at CineForm will be able to help me? I don't mind waiting for support on technical issues but this is an activation issue, which means I cannot use the software at all and I have a project on hold due to it.

Any help would be greatly appreciated!

David Newman · June 25th, 2009, 01:31 PM

You must have an old/wrong number. We don't have that option -- I just tryied it. What did you dial?

Also, support have been trying to seen you emails for days (from both work and personal accounts) and none of them are getting through. No wonder you haven't got any activation emails, you account is not working correctly (something like the mysterous operator vmail.)

Jake Segraves · June 25th, 2009, 01:36 PM

hi ralph,

i've replied to two emails from you and your support ticket. my emails must be getting put in your spam folder or something.

here's the key you reqeusted.

000016-PAR7NV-2YCEA5-0U38QH-GBXY11-NN2QW5-0RCQCK-BX97X9-8KD0J8-1CRXAV

Ralph Zeuner · June 25th, 2009, 01:56 PM

Thank you. Much appreciated.

June 24th, 2009, 07:38 AM	#1
Ralph Zeuner Tourist Join Date: Jun 2009 Location: Raleigh, NC Posts: 4	CineForm Support - Are You There?? I ordered NeoScene on Monday and followed activation procedures. However, everytime I submit the activation page, I never receive the response email. I have sent two emails to support, I opened a ticket, I left a voice mail with support. No response whatsover. I am left with a product I paid for but cannot use. Please help me activate my purchase as soon as possible! Best regards, Ralph

June 24th, 2009, 07:47 AM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	David Newman (CineForm CTO) is currently out of office until Thurday, June 25th, with limited email access. You should call CineForm by telephone at (858) 345-2645 during west coast business hours. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

June 25th, 2009, 11:58 AM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We don't have an operator voice mail, not that we know of (not and option on the voicemail menu.) And support's voicemail is working fine -- it just test it. Half of the team was out for a few days, so I expect we will be catching up soon now that we are all back. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 25th, 2009, 01:31 PM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	You must have an old/wrong number. We don't have that option -- I just tryied it. What did you dial? Also, support have been trying to seen you emails for days (from both work and personal accounts) and none of them are getting through. No wonder you haven't got any activation emails, you account is not working correctly (something like the mysterous operator vmail.) __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 25th, 2009, 10:44 AM	#3
Ralph Zeuner Tourist Join Date: Jun 2009 Location: Raleigh, NC Posts: 4	It's Thursday and I still have not received any response from CineForm. No one answers at the phone # and the operators voice mail is full. What's going on??

June 25th, 2009, 01:13 PM	#5
Ralph Zeuner Tourist Join Date: Jun 2009 Location: Raleigh, NC Posts: 4	There is an operator option in your voice menu, which took me to a voice mail box that announced itself as full. At any rate, do you have an estimate when someone at CineForm will be able to help me? I don't mind waiting for support on technical issues but this is an activation issue, which means I cannot use the software at all and I have a project on hold due to it. Any help would be greatly appreciated!

June 25th, 2009, 01:36 PM	#7
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	hi ralph, i've replied to two emails from you and your support ticket. my emails must be getting put in your spam folder or something. here's the key you reqeusted. 000016-PAR7NV-2YCEA5-0U38QH-GBXY11-NN2QW5-0RCQCK-BX97X9-8KD0J8-1CRXAV

June 25th, 2009, 01:56 PM	#8
Ralph Zeuner Tourist Join Date: Jun 2009 Location: Raleigh, NC Posts: 4	Thank you. Much appreciated.