AspectHD freezes/locks up Premiere when loading?

Stephen Armour · October 2nd, 2006, 09:27 PM

I'm having the same probs with the new download as well. Have installed and uninstalled twice, but have gone back to the 4.13 as well. It worked perfectly.

I think the prob is in the new effects somehow. It freezes up instantly as soon as I try to do anything in PP2

Hope it's just a little glitch.

Stephen Armour - ABE Prod. - Brazil

Christopher Glaeser · October 2nd, 2006, 10:27 PM

Quote:

Originally Posted by David Newman

As we don't have any other reports of this

PPro 2 is choking for me too. Will try reverting to an older release of Aspect.

Best,
Christopher

David Newman · October 2nd, 2006, 11:35 PM

Please, if this is a fault, file a trouble ticket. We need to determine is there is anything common with your systems as it is working fine for everyone else. Reporting only here does not help, as the ticket system allows use to compare system configurations, and actually track support issues. We are likely completing the 4.2.2 build late tomorrow, so get you tickets in tomorrow morning.

Wade Spencer · October 3rd, 2006, 09:18 AM

Quote:

Originally Posted by David Newman

Please, if this is a fault, file a trouble ticket. We need to determine is there is anything common with your systems as it is working fine for everyone else. Reporting only here does not help, as the ticket system allows use to compare system configurations, and actually track support issues. We are likely completing the 4.2.2 build late tomorrow, so get you tickets in tomorrow morning.

My ticket has been submitted.

Stephen Armour · October 3rd, 2006, 11:01 AM

Just to reiterate:

The problem seems to be with existing productions. I haven't tried 4.2.2 with a new production yet, but will later today, if possible.

Irregardless, that would be the pits for correcting any older productions...

Stephen Armour - ABE Prod. - Brazil

Anton Galimzyanov · October 3rd, 2006, 02:15 PM

I have the same problem in new 4.21.67a version. Premiere locks and immediately disappears on start..

Christopher Glaeser · October 3rd, 2006, 02:42 PM

How will we know that v4.22 Build 68 is available for download?

Best,
Christopher

Wade Spencer · October 3rd, 2006, 03:03 PM

I received a response back to my ticket...they said it's not Cineform related since it is happening in non-cineform projects.

Not the case....If Cineform is installed, it's immediately corrupting my preferences file. After I uninstall it, delete the preferences file, and restart Premiere, it's fine.

If Cineform is installed, Premiere WILL NOT WORK, no matter the project.

David Newman · October 3rd, 2006, 03:04 PM

We completing a build now, yet these weird reports of the Premiere issue may delay it. Why a version that went through a public beta and then released for two weeks should suddenly have an issue has us scratching our heads. If it works on our test systems 4.2.2 will be posted today (with figures crossed.) For those having issues with 4.2.1, make sure you uninstall older CineForm tools before installing new software.

Anton Galimzyanov · October 3rd, 2006, 04:42 PM

I've installed 4.22 build 69 - special thanx to Tim Bucklin.
And should say everything works perfectly from now!!! (at least for me)
Go try it!

David Newman · October 3rd, 2006, 04:50 PM

Thanks Anton,

hoping other will experience the same, however build 69 is not official yet (still have the wrong splash screen in that build.) Still looks like the official build will be ready today. I will post here when it is.

David Newman · October 3rd, 2006, 05:45 PM

OK Aspect HD 4.2.2 build 69 is now posted, cosmetic splash screen bug is fixed. Now to determine if the other issues are gone as it was for Anton. It is still under the old link and file name "AspectHDv422b68dl060928.zip" as the guy who normally posts the build is out of the office today. So please download this again. Inside this zip file you will find the new version "AspectHD-4.2.2.69-Setup-Download.exe"

Please tell us how this goes.

Stephen Armour · October 3rd, 2006, 09:10 PM

David, it's crazy, but I uninstalled Cineform Aspect 4.13 again, the third time, then this time opened a new project file after reinstalling the new 4.2.2.

Everything seemed normal, so I reopened a previous project file and only had to re-render the previous Cineform transitions and it worked flawlessly.

All is normal again...and looks good. Thanks for a great product.

Stephen Armour - ABE Prod. - Brazil

David Newman · October 3rd, 2006, 09:18 PM

What a relief. Thanks for the feedback. Now it seems we have a stable version we can get back to developing the next generation stuff.

Christopher Glaeser · October 3rd, 2006, 09:24 PM

Quote:

Originally Posted by David Newman

It is still under the old link and file name "AspectHDv422b68dl060928.zip" as the guy who normally posts the build is out of the office today. So please download this again. Inside this zip file you will find the new version "AspectHD-4.2.2.69-Setup-Download.exe"

I just now re-downloaded AspectHDv422b68dl060928.zip, but it does not contain AspectHD-4.2.2.69-Setup-Download.exe. Instead it contains AspectHD-4.2.1.67a-Setup-Purchase.exe.

Best,
Christopher

EDIT: I think my browser may have cached the previous copy. I used a different browser and was able to download the updated file.

October 2nd, 2006, 09:27 PM	#16
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	Probs with new version too I'm having the same probs with the new download as well. Have installed and uninstalled twice, but have gone back to the 4.13 as well. It worked perfectly. I think the prob is in the new effects somehow. It freezes up instantly as soon as I try to do anything in PP2 Hope it's just a little glitch. Stephen Armour - ABE Prod. - Brazil

October 2nd, 2006, 11:35 PM	#18
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Please, if this is a fault, file a trouble ticket. We need to determine is there is anything common with your systems as it is working fine for everyone else. Reporting only here does not help, as the ticket system allows use to compare system configurations, and actually track support issues. We are likely completing the 4.2.2 build late tomorrow, so get you tickets in tomorrow morning. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 3rd, 2006, 11:01 AM	#20
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	Ticket submitted Just to reiterate: The problem seems to be with existing productions. I haven't tried 4.2.2 with a new production yet, but will later today, if possible. Irregardless, that would be the pits for correcting any older productions... Stephen Armour - ABE Prod. - Brazil

October 3rd, 2006, 03:04 PM	#24
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We completing a build now, yet these weird reports of the Premiere issue may delay it. Why a version that went through a public beta and then released for two weeks should suddenly have an issue has us scratching our heads. If it works on our test systems 4.2.2 will be posted today (with figures crossed.) For those having issues with 4.2.1, make sure you uninstall older CineForm tools before installing new software. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 3rd, 2006, 04:50 PM	#26
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Thanks Anton, hoping other will experience the same, however build 69 is not official yet (still have the wrong splash screen in that build.) Still looks like the official build will be ready today. I will post here when it is. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 3rd, 2006, 02:15 PM	#21
Anton Galimzyanov Regular Crew Join Date: Feb 2005 Location: Moscow, Russia Posts: 53	I have the same problem in new 4.21.67a version. Premiere locks and immediately disappears on start..

October 3rd, 2006, 02:42 PM	#22
Christopher Glaeser Major Player Join Date: Sep 2005 Location: Pleasanton, CA Posts: 258	How will we know that v4.22 Build 68 is available for download? Best, Christopher

October 3rd, 2006, 03:03 PM	#23
Wade Spencer Major Player Join Date: Sep 2005 Location: Wellsboro, Pa Posts: 285	I received a response back to my ticket...they said it's not Cineform related since it is happening in non-cineform projects. Not the case....If Cineform is installed, it's immediately corrupting my preferences file. After I uninstall it, delete the preferences file, and restart Premiere, it's fine. If Cineform is installed, Premiere WILL NOT WORK, no matter the project.

October 3rd, 2006, 04:42 PM	#25
Anton Galimzyanov Regular Crew Join Date: Feb 2005 Location: Moscow, Russia Posts: 53	I've installed 4.22 build 69 - special thanx to Tim Bucklin. And should say everything works perfectly from now!!! (at least for me) Go try it!

October 3rd, 2006, 05:45 PM	#27
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	OK Aspect HD 4.2.2 build 69 is now posted, cosmetic splash screen bug is fixed. Now to determine if the other issues are gone as it was for Anton. It is still under the old link and file name "AspectHDv422b68dl060928.zip" as the guy who normally posts the build is out of the office today. So please download this again. Inside this zip file you will find the new version "AspectHD-4.2.2.69-Setup-Download.exe" Please tell us how this goes. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 3rd, 2006, 09:10 PM	#28
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	It's working now David, it's crazy, but I uninstalled Cineform Aspect 4.13 again, the third time, then this time opened a new project file after reinstalling the new 4.2.2. Everything seemed normal, so I reopened a previous project file and only had to re-render the previous Cineform transitions and it worked flawlessly. All is normal again...and looks good. Thanks for a great product. Stephen Armour - ABE Prod. - Brazil

October 3rd, 2006, 09:18 PM	#29
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	What a relief. Thanks for the feedback. Now it seems we have a stable version we can get back to developing the next generation stuff. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman