Can someone Help w/this?

[Mark Ortiz]

Hi,
Can anyone give me a hand with this.
Everytime I try to render a project w/After Effects 7 I get the following error message:

After Effects can't continue: sorry, After Effects has crashed. See www.adobe.com/support/products/aftereffects.html for known issues. If you still can't resolve the issue, please contact Adobe Technical Support (2). (0::42)"

I'm currently working w/an Intel Pentium 4 Processor 3.2Ghz, 1GB of DDR333 PC2700 Non-Ecc Memory (512MB x2)

And a GeForceFX 5200-8x 128MB Video Card

It looks like my Video Card should support AFX7, however

Previously I had to dowload new drivers for my Video Card in order to solve a problem w/AFX crashing when I tried to open it. So I don't know if that's the problem or not.

I just checked the Adobe site, and here's what they had to say about the same problem:

1. Uninstall QuickTime and then reinstall it.

********If it's up to date do i need to do this?***********

2. Update your graphics card's drivers (if you're on Windows, otherwise make sure you're using the latest OS X version.)


***********Already did that************


3. Rebuild your preference file (all you Preference settings will be lost, unfortunately) by holding down Cmd-Opt-Shift / Ctrl-Alt-Shift directly after you've clicked the AE icon.


**********NOt sure what this will do***********

4. Run a disk check to make sure your harddrive isn't damaged.


5. Also, uninstall any thrird-party codecs such as XviD, DivX, FFDShow etcetera.

********I think I do Have DivX on my computer. Does this make a difference?**********


Any help that someone can give w/this would be greatly appreciated .

Thanks,
--Mark

[Jim Bucciferro]

Hey Mark,
I have this happening every once in a while too. I have a GeForce 5500 with the updated drivers. Adobe also mentions lowering the color quality to 16 bits and hardware acceleration down to the 2nd click.

I also stop all other unnecessary processes and I have a render drive set for a different drive than my C: drive.

And I save often since it still happens intermittently.

Hope this helps.
Jim