JVC Says that the split screen can be fixed at DVinfo.net

Panos Bournias · October 9th, 2005, 07:37 AM

Last week the Company that represents JVC in Jakarta, Alphateck, assured us that the split screen can be fixed with a softwear and some more adjustments. I will give my camera on the 15th of the month for fixing. Then I will come back with the results. Anyhow they fixed in less than an hour a dead pixel that I had in mine. The technician told me that he would need more than a couple of hours to fix the split screen and i didn't have the time that day. The cameras in Indonesia are 100 and 101E. But i do not think that this could make any difference.
Panos

Dave Perry · October 9th, 2005, 08:50 AM

Panos,

Welcome to the DVInfo Forums!

Please visit regularly and keep us informed about the split screen issue. I, for one, am very interested in this camera as are many others here who are considering what HD/HDV camera to commit to.

Panos Bournias · October 12th, 2005, 07:06 PM

Coming back with the news about the split screen. Our first camera has been repaired yesterday. We tested it throught full gain, low light, etc. and there is no trace of split screen any more. JVC Jakarta (Alphateck), assured us that with the new softwear that they use to repair the split screen, there will be no problem any more. Today we will adjust our second camera that has a very obvious split screen problem also.
So, guys... If the softwear arrived in Jakarta, I think that it is a matter of weeks until it arrives in the USA. Don't forget that we have the cam hear since last month, and the procedures went faster in this part of the world.
Panos

Stephen L. Noe · October 12th, 2005, 07:16 PM

Great news amigo. This is the first instance/news of an actual repair as opposed to a camera replacement. Same serial number? and can you post the firmware version if you get a minute?

once again it's good to hear a sucess.

Warren Shultz · October 12th, 2005, 11:22 PM

As of this week I'm still being told by the JVC northwest rep that in their last sales meeting they're being told no software fix is forthcoming and this split screen is "normal" phenomena. But hey, they're sales reps not engineers.

Panos Bournias · October 13th, 2005, 06:09 PM

Yesterday our second camera was repaired. This time i have been present, so, the guy downloaded a completely new software. It took 15 min until it was installed to the camera and then he went throught a detailed adjustment with the camera in all the modes, NTSC,PAL,24 HD etc. until he maneged to eliminate the split sceen. We tested the camera yesterday night and the split screen was really not there in the most extreme gain and low light conditions. He told us that JVC is preparing another software that will deal with other defects of the cam as well. With the split screen fixed we don't have anymore the double line that was present in some hard and shiny volumes (Like fruits, or metallic balls etc.). He said that both phenomena were interilated. Yesterday we had two cameras responding really well in low light and gain conditions so we are happy and ready to shoot in two days a great project in Sumatra and lake Toba. Thats all - For more details just post your questions and i will try to get the answers from JVC Jakarta. Actually the first countries to get the cam were Indonesia and Thailland. The first uogrades are happening hear as well. Panos Bournias

Robin Hemerik · October 14th, 2005, 10:23 AM

That's great to hear. Is that part of Asia NTSC or PAL?

Steve Mullen · October 14th, 2005, 01:58 PM

Flight leaving for LV. Head to www.gyhduser.com for full info on firmware. Sorry i DON'T HAVE TIME TO POST HERE.

Barry Green · October 14th, 2005, 04:08 PM

Here's a link to Steve's post:
http://www.gyhduser.com/showthread.php?t=273

Quick summary: firmware doesn't affect split-screen, so ongoing firmware development won't change it. And they're not planning on making any firmware updates that will affect it, nor will they be changing the CCD or DSP either.

So -- basically, they're saying that the hardware issues are not going to be changed, it is what it is.

Guy Barwood · October 14th, 2005, 05:56 PM

So if it is a hardware issue and JVC can't fix it in firmware, what magic hardware change did they do to Panos's camera in that 15min to fix the problem?

Sounds like it can be pretty much eliminated by a firmware revision and calibration by a decent technician.

I hope this is right, then I can finally get on with buying on of these suckers.

Panos, maybe you could ask your tech to detail what he did (in terms other JVC techs would understand) so others can contact their JVC service and ask for the same repairs, and those buying can specify that this must have been done on their camera before being supplied.

I heard another storey yesterday first hand of an Australian JVC rep telling a Pro Video reseller they aren't interested in fixing it, yet clearly they are fixing it in some cases. JVC is a pretty big company, I don't think the left hand knows what the right is doing sometimes.

Michael Maier · October 14th, 2005, 07:01 PM

Quote:

Originally Posted by Barry Green

Here's a link to Steve's post:
http://www.gyhduser.com/showthread.php?t=273

Quick summary: firmware doesn't affect split-screen, so ongoing firmware development won't change it. And they're not planning on making any firmware updates that will affect it, nor will they be changing the CCD or DSP either.

Barry, you left out some important information Steve gave in that post. To quote Steve:

"I was also happy to learn that JVC has a much simpler way to ELIMINATE SSE should it occur. It's not that my "rules" are wrong -- it's that they are more complex and restricting than they need to be. I'll share that information next week as well."

Please, deliver the whole information or nothing at all. The last thing we need here is half baked summaries which could generate more confusion.

Barry Green · October 14th, 2005, 07:35 PM

The confusion has been over whether they're repairing them, and what firmware version, etc. According to Steve's interview with JVC USA, no they are not going to repair anything, and there's nothing in firmware that they could repair anyway.

The part you point out is more "workaround rules". Not a fix. I was just trying to address the issue of "will it be FIXED or not", and according to what Steve posted there, no it will not. You will be expected to try to work around it.

I don't think that comes off as "half baked" at all. It is what it is. It will not be anything different than what it is. The challenge left to the shooter is whether they can work around it. Steve will be posting new guidelines; then shooters will have the info they need and will be able to make a fully-formed decision on whether they can accomodate the issue.

Chris Hurd · October 14th, 2005, 07:37 PM

Quote:

Originally Posted by Michael Maier

Please, deliver the whole information or nothing at all.

It's okay to paraphrase or summarize something that comes from another site, but posting "the whole information" is never allowed, as that's a copyright violation that I don't care to deal with. Giving the link as Barry did was the right thing to do.

Michael Maier · October 14th, 2005, 07:48 PM

Quote:

Originally Posted by Barry Green

The confusion has been over whether they're repairing them, and what firmware version, etc. According to Steve's interview with JVC USA, no they are not going to repair anything, and there's nothing in firmware that they could repair anyway.

That's the thing many seem to be missing out. You can only repair a defect. It's been said over and over that SSE is not a defect. It's a limitation of the design. So there can be only a work around. This is obvious!

Quote:

Originally Posted by Barry Green

I don't think that comes off as "half baked" at all. It is what it is. It will not be anything different than what it is.

The way you posted it, sounded like there's no more hope. But Steve said JVC has a way to ELIMINATE SSE. Couldn't you have added that bit?

Stephen L. Noe · October 14th, 2005, 07:52 PM

Let's wait for some news. The user from Jakarta actually saw their dealer support fix SSE somehow.

we'll see..

October 9th, 2005, 07:37 AM	#1
Panos Bournias Regular Crew Join Date: Sep 2005 Posts: 109	JVC Says that the split screen can be fixed Last week the Company that represents JVC in Jakarta, Alphateck, assured us that the split screen can be fixed with a softwear and some more adjustments. I will give my camera on the 15th of the month for fixing. Then I will come back with the results. Anyhow they fixed in less than an hour a dead pixel that I had in mine. The technician told me that he would need more than a couple of hours to fix the split screen and i didn't have the time that day. The cameras in Indonesia are 100 and 101E. But i do not think that this could make any difference. Panos

October 9th, 2005, 08:50 AM	#2
Dave Perry Major Player Join Date: Mar 2004 Location: Roanoke, VA Posts: 796	Panos, Welcome to the DVInfo Forums! Please visit regularly and keep us informed about the split screen issue. I, for one, am very interested in this camera as are many others here who are considering what HD/HDV camera to commit to. __________________ Dave Perry Cinematographer LLC Director of Photography • Editor • Digital Film Production • 540.915.2752 • daveperry.net

October 12th, 2005, 07:06 PM	#3
Panos Bournias Regular Crew Join Date: Sep 2005 Posts: 109	Split screen repaired Coming back with the news about the split screen. Our first camera has been repaired yesterday. We tested it throught full gain, low light, etc. and there is no trace of split screen any more. JVC Jakarta (Alphateck), assured us that with the new softwear that they use to repair the split screen, there will be no problem any more. Today we will adjust our second camera that has a very obvious split screen problem also. So, guys... If the softwear arrived in Jakarta, I think that it is a matter of weeks until it arrives in the USA. Don't forget that we have the cam hear since last month, and the procedures went faster in this part of the world. Panos

October 13th, 2005, 06:09 PM	#6
Panos Bournias Regular Crew Join Date: Sep 2005 Posts: 109	Second camera repaired Yesterday our second camera was repaired. This time i have been present, so, the guy downloaded a completely new software. It took 15 min until it was installed to the camera and then he went throught a detailed adjustment with the camera in all the modes, NTSC,PAL,24 HD etc. until he maneged to eliminate the split sceen. We tested the camera yesterday night and the split screen was really not there in the most extreme gain and low light conditions. He told us that JVC is preparing another software that will deal with other defects of the cam as well. With the split screen fixed we don't have anymore the double line that was present in some hard and shiny volumes (Like fruits, or metallic balls etc.). He said that both phenomena were interilated. Yesterday we had two cameras responding really well in low light and gain conditions so we are happy and ready to shoot in two days a great project in Sumatra and lake Toba. Thats all - For more details just post your questions and i will try to get the answers from JVC Jakarta. Actually the first countries to get the cam were Indonesia and Thailland. The first uogrades are happening hear as well. Panos Bournias

October 14th, 2005, 01:58 PM	#8
Steve Mullen HDV Cinema Join Date: Feb 2003 Location: Las Vegas Posts: 4,007	Flight leaving for LV. Head to www.gyhduser.com for full info on firmware. Sorry i DON'T HAVE TIME TO POST HERE. __________________ Switcher's Quick Guide to the Avid Media Composer >>> http://home.mindspring.com/~d-v-c

October 12th, 2005, 07:16 PM	#4
Stephen L. Noe Trustee Join Date: Apr 2005 Location: Chicago Posts: 1,214	Great news amigo. This is the first instance/news of an actual repair as opposed to a camera replacement. Same serial number? and can you post the firmware version if you get a minute? once again it's good to hear a sucess.

October 12th, 2005, 11:22 PM	#5
Warren Shultz Major Player Join Date: Aug 2005 Posts: 248	As of this week I'm still being told by the JVC northwest rep that in their last sales meeting they're being told no software fix is forthcoming and this split screen is "normal" phenomena. But hey, they're sales reps not engineers.

October 14th, 2005, 10:23 AM	#7
Robin Hemerik Regular Crew Join Date: Sep 2005 Location: Melbourne, Australia Posts: 36	That's great to hear. Is that part of Asia NTSC or PAL?

October 14th, 2005, 04:08 PM	#9
Barry Green Barry Wan Kenobi Join Date: Jul 2003 Location: North Carolina Posts: 3,863	Here's a link to Steve's post: http://www.gyhduser.com/showthread.php?t=273 Quick summary: firmware doesn't affect split-screen, so ongoing firmware development won't change it. And they're not planning on making any firmware updates that will affect it, nor will they be changing the CCD or DSP either. So -- basically, they're saying that the hardware issues are not going to be changed, it is what it is.

October 14th, 2005, 05:56 PM	#10
Guy Barwood Major Player Join Date: Mar 2005 Posts: 423	So if it is a hardware issue and JVC can't fix it in firmware, what magic hardware change did they do to Panos's camera in that 15min to fix the problem? Sounds like it can be pretty much eliminated by a firmware revision and calibration by a decent technician. I hope this is right, then I can finally get on with buying on of these suckers. Panos, maybe you could ask your tech to detail what he did (in terms other JVC techs would understand) so others can contact their JVC service and ask for the same repairs, and those buying can specify that this must have been done on their camera before being supplied. I heard another storey yesterday first hand of an Australian JVC rep telling a Pro Video reseller they aren't interested in fixing it, yet clearly they are fixing it in some cases. JVC is a pretty big company, I don't think the left hand knows what the right is doing sometimes.

October 14th, 2005, 07:35 PM	#12
Barry Green Barry Wan Kenobi Join Date: Jul 2003 Location: North Carolina Posts: 3,863	The confusion has been over whether they're repairing them, and what firmware version, etc. According to Steve's interview with JVC USA, no they are not going to repair anything, and there's nothing in firmware that they could repair anyway. The part you point out is more "workaround rules". Not a fix. I was just trying to address the issue of "will it be FIXED or not", and according to what Steve posted there, no it will not. You will be expected to try to work around it. I don't think that comes off as "half baked" at all. It is what it is. It will not be anything different than what it is. The challenge left to the shooter is whether they can work around it. Steve will be posting new guidelines; then shooters will have the info they need and will be able to make a fully-formed decision on whether they can accomodate the issue.

October 14th, 2005, 07:52 PM	#15
Stephen L. Noe Trustee Join Date: Apr 2005 Location: Chicago Posts: 1,214	Let's wait for some news. The user from Jakarta actually saw their dealer support fix SSE somehow. we'll see..