To HD100 owners at DVinfo.net

Chris Basmas · March 6th, 2006, 02:37 PM

I got my new HD100 last friday and i believe its a refurbished or
display unit that was reset to 0000H so i have a few questions:
1. Did your body came with a protective film over the LCD display?
2. Does the tape door open with a loud slam? I'm afraid its gonna break opening with this much force.
3. Is the ND filter switch stiff and not easy to position?
4. Do you have plastic protectors behind the two speaker screws as to not scratch the body-handle?
My body also has a scratch on the bottom, a missing speaker screw and SSE that goes away after 8-10 minutes.
I had to wait 10 days after placing my order because my (local) dealer did'nt have it in stock.
Thanks in advance.

Andy Graham · March 6th, 2006, 02:55 PM

Hey Chris,

1)no just over the window on the tape door
2)yes it does but it's not a problem
3)i wouldn't call it stiff...it clicks into each setting so you have to push it a little to get it to click into the next one, again not a problem.
4)no I moved them once to fit me then never touched them again .

The only realy odd thing is the missing speaker screw, all the rest sounds fine....the scrach could have happen anytime, how big is it?.And as for split screen mine also has it in certain conditions but not a big deal.

Andy.

Steven Thomas · March 7th, 2006, 06:45 AM

Brand new and scratched. Question, why do you still have it?
I would of called the day I received it and sent it back.

Jon Glen · March 7th, 2006, 09:27 AM

i second that, the only thing i can think of is a guy with JVC had to take it out of the box to update the firmware and test for the SSE and put it back....BUT as far as you are concerned you purchased a new item, like a new car, i just bought a new car a couple weeks ago if it had scratch on it i'd just take it back and ask for a new one, when i open the box to my brand new beautiful, yummy, perfect, fantastic....oh boy, i got excited ;) JVC HD100U camera and it's scratched up?! it's goign back for a new one.

take it back

Chris Basmas · March 7th, 2006, 11:24 AM

I would'nt hesitate to return it but my IDX promo coupon has the serial number printed on it, and i have to mail it before March 31st and the dealer has none in stock.
I just don't want to take any chances, and these returns can take weeks to complete. The cam is not by any means bad or defective. Its just not new. A very busy pro may not even noticed, but for me this is a major purchase. I change cams every 5-6 years and its always JVC. I understand they have to push returned units and i might have to bite this one.

Albert Henson · March 7th, 2006, 12:37 PM

Refurbs have been an issue with JVC. I reveived one too. Return it immediately, and track the serial number. It burns me when we lay down substantial dollars to be treated like this. Refurbs should go on the demo or rental shelf at the dealership, not into the hands of consumers.

There are numerous returned hd100's in circulation. so it's not unlikely that you received one.

Sorry for your grief, but your not alone.

The units found with dirt in the lens were not from the factory-those were refurbs as well.

Jiri Bakala · March 7th, 2006, 04:46 PM

Yes, a friend of mine got a refurb too, and she returned it right away. It had a bit of glue on the headphone, missing plastic cover of the terminals, serial number starting I believe with 12xxx and some 120 hrs on the drums. Our dealer is great though and so her new unit is on its way this week.

Phil Orlando · March 8th, 2006, 09:26 PM

Do you think B&H would send out refurbished?

DJ Lewis · March 8th, 2006, 09:28 PM

Just got ours from B&H and it was brand new.

Daniel Patton · March 8th, 2006, 09:36 PM

I second that, we just got another one from B&H this last week... even smelled new. Had a slightly different texture than the first, a little rougher feeling maybe. Other than that, perfect.

Chris Basmas · March 8th, 2006, 10:15 PM

My dealer called me today to let me know that my new replacement is on its way. Good support can work wonders. Guess that's why we pay pro prices.

March 6th, 2006, 02:37 PM	#1
Chris Basmas Regular Crew Join Date: Jun 2005 Posts: 45	To HD100 owners I got my new HD100 last friday and i believe its a refurbished or display unit that was reset to 0000H so i have a few questions: 1. Did your body came with a protective film over the LCD display? 2. Does the tape door open with a loud slam? I'm afraid its gonna break opening with this much force. 3. Is the ND filter switch stiff and not easy to position? 4. Do you have plastic protectors behind the two speaker screws as to not scratch the body-handle? My body also has a scratch on the bottom, a missing speaker screw and SSE that goes away after 8-10 minutes. I had to wait 10 days after placing my order because my (local) dealer did'nt have it in stock. Thanks in advance.

March 6th, 2006, 02:55 PM	#2
Andy Graham Major Player Join Date: Dec 2005 Location: Lanark,Scotland Posts: 736	Hey Chris, 1)no just over the window on the tape door 2)yes it does but it's not a problem 3)i wouldn't call it stiff...it clicks into each setting so you have to push it a little to get it to click into the next one, again not a problem. 4)no I moved them once to fit me then never touched them again . The only realy odd thing is the missing speaker screw, all the rest sounds fine....the scrach could have happen anytime, how big is it?.And as for split screen mine also has it in certain conditions but not a big deal. Andy. __________________ Actor: "where would that light be coming from?" DP: "same place as the music" -Andrew Lesnie-

March 7th, 2006, 09:27 AM	#4
Jon Glen Regular Crew Join Date: Jul 2005 Location: Vancouver Posts: 40	i second that, the only thing i can think of is a guy with JVC had to take it out of the box to update the firmware and test for the SSE and put it back....BUT as far as you are concerned you purchased a new item, like a new car, i just bought a new car a couple weeks ago if it had scratch on it i'd just take it back and ask for a new one, when i open the box to my brand new beautiful, yummy, perfect, fantastic....oh boy, i got excited ;) JVC HD100U camera and it's scratched up?! it's goign back for a new one. take it back __________________ They are Them Moving Pictures theyarethem.com

March 7th, 2006, 04:46 PM	#7
Jiri Bakala Major Player Join Date: Apr 2004 Location: Kelowna BC Canada Posts: 706	Yes, a friend of mine got a refurb too, and she returned it right away. It had a bit of glue on the headphone, missing plastic cover of the terminals, serial number starting I believe with 12xxx and some 120 hrs on the drums. Our dealer is great though and so her new unit is on its way this week. __________________ www.ascentfilms.com

March 8th, 2006, 09:26 PM	#8
Phil Orlando New Boot Join Date: Feb 2006 Location: San Francisco Posts: 9	WHere did you buy it? Do you think B&H would send out refurbished?

March 7th, 2006, 06:45 AM	#3
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	Brand new and scratched. Question, why do you still have it? I would of called the day I received it and sent it back.

March 7th, 2006, 11:24 AM	#5
Chris Basmas Regular Crew Join Date: Jun 2005 Posts: 45	I would'nt hesitate to return it but my IDX promo coupon has the serial number printed on it, and i have to mail it before March 31st and the dealer has none in stock. I just don't want to take any chances, and these returns can take weeks to complete. The cam is not by any means bad or defective. Its just not new. A very busy pro may not even noticed, but for me this is a major purchase. I change cams every 5-6 years and its always JVC. I understand they have to push returned units and i might have to bite this one.

March 7th, 2006, 12:37 PM	#6
Albert Henson Regular Crew Join Date: Dec 2005 Posts: 65	Refurbs have been an issue with JVC. I reveived one too. Return it immediately, and track the serial number. It burns me when we lay down substantial dollars to be treated like this. Refurbs should go on the demo or rental shelf at the dealership, not into the hands of consumers. There are numerous returned hd100's in circulation. so it's not unlikely that you received one. Sorry for your grief, but your not alone. The units found with dirt in the lens were not from the factory-those were refurbs as well.

March 8th, 2006, 09:28 PM	#9
DJ Lewis Regular Crew Join Date: Dec 2005 Posts: 97	Just got ours from B&H and it was brand new.

March 8th, 2006, 09:36 PM	#10
Daniel Patton Major Player Join Date: Apr 2005 Location: Knoxville TN Posts: 589	I second that, we just got another one from B&H this last week... even smelled new. Had a slightly different texture than the first, a little rougher feeling maybe. Other than that, perfect. __________________ Our eyes allow us to see the world - The lens allows others to see the world through our eyes. RED ONE #977

March 8th, 2006, 10:15 PM	#11
Chris Basmas Regular Crew Join Date: Jun 2005 Posts: 45	My dealer called me today to let me know that my new replacement is on its way. Good support can work wonders. Guess that's why we pay pro prices.