Problem with Encore at DVinfo.net

Ryan Laytart · January 19th, 2012, 02:37 PM

Simply put, I've built a dvd in Encore 2.0 (I know, a little out-dated). Everything plays fine in the project preview. Check project reveals zero errors. Upon clicking the Build button, I get an error:

operating system error: number = 0x00000020 - The process cannot access the file because it is being used by another process.

The adobe forums and support pages aren't too helpful, though a few others have had this problem. Saving the build as a new project has had no positive outcomes.

It only seems to be happening with this particular project, while others are ok during the build process.

Hopefully some of you have experienced this one.

Thanks!

Ryan Laytart · January 19th, 2012, 03:30 PM

I've also restarted a couple times, as well as ending as many non-critical processes as I could find.

Rebuilding the project won't be TOO bad, but still annoying. The main problem with that is having to re-insert all the chapter points on each timeline, since Encore does not recognize the Vegas marker files.

Trond Saetre · January 20th, 2012, 06:50 AM

Have you made any changes to your computer (installed or updated any software) after you created the encore project?
Maybe a reinstall of Encore would solve the problem? (just guessing)

Ryan Laytart · January 21st, 2012, 07:38 PM

Thanks for the reply... I haven't made any significant changes, but Encore 2.0 doesn't like Vista 64. I had to install it in a backdoor type of fashion for it to even work.

Trond Saetre · January 22nd, 2012, 05:10 PM

Maybe something happend during the installation of Encore, and Vista is messing up? But if so, I find it strange that some projects are fine, and only this one causing trouble.
I think I would have tried a reinstall anyway. Or at least make a new project to replace the faulty one.

Ryan Laytart · January 23rd, 2012, 10:54 AM

Problem solved.

I saved each menu as it's own file, and re-imported them into the project. Of course, I had to redirect all the buttons, end actions, menu music and backgrounds.

Not sure if it matters, but in my custom menu button colors, I hadn't selected NTSC colors only, so I took care of that. I nudged each chapter marker over a bit, as well.

Also, I disabled Microsoft Security Essentials (a program which installed itself during my last update)... as well as a number of processes that I deemed unnessacary.

I also opened the original project and attempted a build, just to make sure it had nothing to do with the processes and security program. It still failed.

Hard to say what the problem was, but at least I have my disc finished.

Thanks for the help.

January 19th, 2012, 02:37 PM	#1
Ryan Laytart Regular Crew Join Date: Dec 2005 Location: Temperance, MI Posts: 86	Problem with Encore Simply put, I've built a dvd in Encore 2.0 (I know, a little out-dated). Everything plays fine in the project preview. Check project reveals zero errors. Upon clicking the Build button, I get an error: operating system error: number = 0x00000020 - The process cannot access the file because it is being used by another process. The adobe forums and support pages aren't too helpful, though a few others have had this problem. Saving the build as a new project has had no positive outcomes. It only seems to be happening with this particular project, while others are ok during the build process. Hopefully some of you have experienced this one. Thanks!

January 19th, 2012, 03:30 PM	#2
Ryan Laytart Regular Crew Join Date: Dec 2005 Location: Temperance, MI Posts: 86	Re: Problem with Encore I've also restarted a couple times, as well as ending as many non-critical processes as I could find. Rebuilding the project won't be TOO bad, but still annoying. The main problem with that is having to re-insert all the chapter points on each timeline, since Encore does not recognize the Vegas marker files.

January 20th, 2012, 06:50 AM	#3
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	Re: Problem with Encore Have you made any changes to your computer (installed or updated any software) after you created the encore project? Maybe a reinstall of Encore would solve the problem? (just guessing)

January 21st, 2012, 07:38 PM	#4
Ryan Laytart Regular Crew Join Date: Dec 2005 Location: Temperance, MI Posts: 86	Re: Problem with Encore Thanks for the reply... I haven't made any significant changes, but Encore 2.0 doesn't like Vista 64. I had to install it in a backdoor type of fashion for it to even work.

January 22nd, 2012, 05:10 PM	#5
Trond Saetre Inner Circle Join Date: Jun 2003 Location: Bergen, Norway Posts: 3,375	Re: Problem with Encore Maybe something happend during the installation of Encore, and Vista is messing up? But if so, I find it strange that some projects are fine, and only this one causing trouble. I think I would have tried a reinstall anyway. Or at least make a new project to replace the faulty one.

January 23rd, 2012, 10:54 AM	#6
Ryan Laytart Regular Crew Join Date: Dec 2005 Location: Temperance, MI Posts: 86	Re: Problem with Encore Problem solved. I saved each menu as it's own file, and re-imported them into the project. Of course, I had to redirect all the buttons, end actions, menu music and backgrounds. Not sure if it matters, but in my custom menu button colors, I hadn't selected NTSC colors only, so I took care of that. I nudged each chapter marker over a bit, as well. Also, I disabled Microsoft Security Essentials (a program which installed itself during my last update)... as well as a number of processes that I deemed unnessacary. I also opened the original project and attempted a build, just to make sure it had nothing to do with the processes and security program. It still failed. Hard to say what the problem was, but at least I have my disc finished. Thanks for the help.