Hours meter and batteries at DVinfo.net

George Sickler · February 28th, 2010, 01:39 AM

Hi, has anyone experienced the hours meter nor countng properly?

Also if so, what is the fix.

And my Sony batteries (970s)have all been reading full, then not more than 20-30 minutes they drop to 100 minutes, then boom, their dead.

His has happened the last 2 weeks, I drained the batteries to reset the memory, and nearly 75% of 12 970 batteries are all failing in my z7u and fx1.

Thanks
geo

Don Bloom · February 28th, 2010, 06:07 AM

Either the charger is bad or these batteries have dropped a cell. Sounds unlikely they've all dropped a cell at the same timebut as we all know anything can happen.

Can you charge 1 battery on the camera and see what effect that has. If it holds the charge then it's the charger, if it still doesn't hold the charge, it's the batteries.

Don't know about the hours meter...I'm guessing here but maybe the internal battery? If not try a hard reset of the camera. You will lose all your profiles, presets and adjustments but as long as you have them saved somewhere it won't be a problem to redo them.

Matt Bigwood · February 28th, 2010, 11:08 AM

I've got an S270e and the hours meter doesn't work on that (although it does on my Z7e).

A Sony representative at a trade show made a call to their UK headquarters and was told that it needs a firmware update that would be performed as and when it needed other work and would not do it under their Prime Support agreement.

Ian Campbell · February 28th, 2010, 12:14 PM

Hi, George and Matt . . .

Sony has "quietly" posted a page about the hrs. meter issue. It is indeed a problem that a firmware update will correct. I had this done to my two Z7U's - which helped. Here's the Sony link:

Sony | Micro Site - HDV

Matt . . . I would contact your local Sony service center and show them the above link. There is no way in hell you should have to pay for a firmware update to fix THEIR flaw - especially if Sony is giving the rest of the world (Canada and US anyway) a courtesy firmware fix.

Hope this helps.

Ian

Matt Bigwood · February 28th, 2010, 02:39 PM

Hi Ian

Thanks for the link. Apologies - I didn't make myself clear in the previous post - they will update the firmware free of charge, but they do not see it as being covered by their Prime Support agreement - ie a courier collecting my camera and returning it solely for the firmware issue.

February 28th, 2010, 01:39 AM	#1
George Sickler Regular Crew Join Date: Feb 2008 Location: Colorado Posts: 83	Hours meter and batteries Hi, has anyone experienced the hours meter nor countng properly? Also if so, what is the fix. And my Sony batteries (970s)have all been reading full, then not more than 20-30 minutes they drop to 100 minutes, then boom, their dead. His has happened the last 2 weeks, I drained the batteries to reset the memory, and nearly 75% of 12 970 batteries are all failing in my z7u and fx1. Thanks geo

February 28th, 2010, 06:07 AM	#2
Don Bloom Inner Circle Join Date: Jan 2003 Location: Chicago, IL Posts: 6,609	Either the charger is bad or these batteries have dropped a cell. Sounds unlikely they've all dropped a cell at the same timebut as we all know anything can happen. Can you charge 1 battery on the camera and see what effect that has. If it holds the charge then it's the charger, if it still doesn't hold the charge, it's the batteries. Don't know about the hours meter...I'm guessing here but maybe the internal battery? If not try a hard reset of the camera. You will lose all your profiles, presets and adjustments but as long as you have them saved somewhere it won't be a problem to redo them. __________________ What do I know? I'm just a video-O-grafer. Don

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February 28th, 2010, 11:08 AM	#3
Matt Bigwood Major Player Join Date: Apr 2008 Location: Gloucester UK Posts: 223	I've got an S270e and the hours meter doesn't work on that (although it does on my Z7e). A Sony representative at a trade show made a call to their UK headquarters and was told that it needs a firmware update that would be performed as and when it needed other work and would not do it under their Prime Support agreement.

February 28th, 2010, 12:14 PM	#4
Ian Campbell Regular Crew Join Date: Jun 2007 Location: Toronto, ON Canada Posts: 141	Hi, George and Matt . . . Sony has "quietly" posted a page about the hrs. meter issue. It is indeed a problem that a firmware update will correct. I had this done to my two Z7U's - which helped. Here's the Sony link: Sony \| Micro Site - HDV Matt . . . I would contact your local Sony service center and show them the above link. There is no way in hell you should have to pay for a firmware update to fix THEIR flaw - especially if Sony is giving the rest of the world (Canada and US anyway) a courtesy firmware fix. Hope this helps. Ian

February 28th, 2010, 02:39 PM	#5
Matt Bigwood Major Player Join Date: Apr 2008 Location: Gloucester UK Posts: 223	Hi Ian Thanks for the link. Apologies - I didn't make myself clear in the previous post - they will update the firmware free of charge, but they do not see it as being covered by their Prime Support agreement - ie a courier collecting my camera and returning it solely for the firmware issue.