Paint peeling off!

Andy Wilkinson · March 21st, 2008, 02:22 PM

Come on! Paint peeling off a month old lightly used and expensive camera....if your NOT covered by warranty we ALL want to hear about it.

This cannot be right - we all accept these are tools for a job but this is clearly a defective paint job on your particular unit, surely.

Vaughan Wood · March 24th, 2008, 07:56 PM

I've had this for a month now. Camera delivered in December.

Camera has been used for about 15 weddings and 2 music clip shoots.

Goes straight into it's bag when not being used. Cannot see any way it could have rubbed on anything except my hand where I grab the handle, but the handle is losing its paint right along the join.

Mic. clip starting getting loose about the same time and broke off on Saturday when I put the camera into it's bag.

Had two VX 2000's for 5 years, still look like new!
Have FX 7 and FX 1, still look like new.

Build: disappointing!

Picture Quality: Keeps on blowing me away!

Vaughan

Charles Dasher · March 24th, 2008, 09:23 PM

My first EX1 did exactly the same thing. I could rub the lettering off without a problem. I had sent it in for vignetting issues and they were not resolved. My dealer got me in touch with the Sony Broadcast rep and I was able to get a replacement. The second camera is much better and the lettering is solid so far. Way better than the first unit.

The return was for the vignetting issues but the newer paint job was a bonus. In my case Sony stood behind the camera and warranty:)

Good luck!

Swen Goebbels · March 25th, 2008, 09:02 AM

For me this is not the main problem, but what I really can not understand is that a 15$ Logitech Computer Keyboard don't have these problems.... a 7000$ camcorder has this problems.

First I thought "Cine Alta" stands for high quality "Made in Japan". But after all those trouble I think that the consumers camcorders are build/tested better.

My 4 years old PD-170 still looks like new..... my Ex1 not :-(

I'll maybe send it to Sony, but I'll wait until we have learned more about the other problems. Then they can repair everything and the camcorder will be like a dream.

Eric Pascarelli · March 25th, 2008, 09:38 AM

Quote:

Originally Posted by Swen Goebbels

For me this is not the main problem, but what I really can not understand is that a 15$ Logitech Computer Keyboard don't have these problems

I am not defending Sony here, because it's ridiculous that the paint should rub off the EX1. And unlike other cameras you actually need the labels on the EX1, there are so many controls.

But the reason that keyboards don't have the same problem is that the lettering is molded through the keys so that it is still visible as they wear away.

Greg Boston · March 25th, 2008, 09:46 AM

There may have been a batch of cameras that didn't get proper surface prep before painting, allowing it to come off too easy. I say this from a background in semiconductor wafers where a missed clean-up step can cause the next layer to 'de-laminate'. Paint applied to a surface is no different. That's why you always see those warnings on any paint you buy about removing all traces of grease or oils. In many cases, a primer will be required between the base metal and the paint, but not always.

This would be a QC issue and should be covered under warranty. It's important to let the manufacturer know of any issues like this with a new product to determine whether it's an ongoing issue in the mfg. process, or was an anomaly affecting only certain units of the production run.

-gb-

Dennis Joseph · March 25th, 2008, 11:26 AM

Can somebody atleast post some pictures?

Greg Patch · March 25th, 2008, 03:17 PM

I just got my camera last week and have only held it a dozen times or so and it seems that the paint on the grip (right about where your thumb would be ) is already coming off. I'm not sure if it's paint or the plastic just has defects..

Steven Thomas · April 10th, 2008, 03:21 PM

The writing over the back roller controller has almost disappeared.

This is VERY odd for a camera that is ONLY a little over two months old!

Is Sony offering anything for this issue?

At this rate, I will have no markings left on the camera at the end of the year.

Dennis Joseph · April 10th, 2008, 04:19 PM

Quote:

Originally Posted by Steven Thomas

The writing over the back roller controller has almost disappeared.

This is VERY odd for a camera that is ONLY a little over two months old!

Is Sony offering anything for this issue?

At this rate, I will have no markings left on the camera at the end of the year.

Can somebody please provide a picture. I have had mine for almost a month and it is in pristine condition. I'm trying to figure out where the problem areas are.

Dave Morrison · April 10th, 2008, 09:26 PM

Quote:

Originally Posted by Steven Thomas

The writing over the back roller controller has almost disappeared.

This is VERY odd for a camera that is ONLY a little over two months old!

Is Sony offering anything for this issue?

At this rate, I will have no markings left on the camera at the end of the year.

This seems to be such a common problem with this camera that I was wondering if that entire backplate could be removed and sprayed with a clear coat of.....what? Lacquer? Enamel? It looks like it is held on with 4 screws.

Alexander Kubalsky · April 10th, 2008, 11:10 PM

Maybe sony are doing this on purpose so that we all get trained up and know the function of every button by memory. hehe.
If your renting your EX out and need the lettering to stay on I recommend finding a good engraver. They would be able to engrave the lettering a half mill into the palstic and then coat it again with white so that its all flushed.
I bet Sony will have the lettering recessed in like that on the plastic shell of the EX2.

Warren Kawamoto · April 11th, 2008, 12:54 AM

Paint is coming off on both sides, as you can see. I talked to my dealer, Sony is going to order the defective part and replace it as soon as it's available.

Steven Thomas · April 11th, 2008, 07:39 AM

I have to say, I've never seen this happen to any camera within four months of its release... unreal

Eric Pascarelli · April 11th, 2008, 07:41 AM

Maybe Sony wants us to know that the camera body is made mainly of metal, not plastic?

March 21st, 2008, 02:22 PM	#16
Andy Wilkinson Inner Circle Join Date: Sep 2007 Location: Cambridge UK Posts: 2,853	Come on! Paint peeling off a month old lightly used and expensive camera....if your NOT covered by warranty we ALL want to hear about it. This cannot be right - we all accept these are tools for a job but this is clearly a defective paint job on your particular unit, surely. __________________ Andy K Wilkinson - https://www.shootingimage.co.uk Cambridge (UK) Corporate Video Production

April 11th, 2008, 12:54 AM	#28
Warren Kawamoto Trustee Join Date: Nov 2006 Location: Honolulu, HI Posts: 1,435	Paint is coming off on both sides, as you can see. I talked to my dealer, Sony is going to order the defective part and replace it as soon as it's available. Attached Thumbnails

March 24th, 2008, 07:56 PM	#17
Vaughan Wood Major Player Join Date: Dec 2006 Location: Melbourne Australia Posts: 278	I've had this for a month now. Camera delivered in December. Camera has been used for about 15 weddings and 2 music clip shoots. Goes straight into it's bag when not being used. Cannot see any way it could have rubbed on anything except my hand where I grab the handle, but the handle is losing its paint right along the join. Mic. clip starting getting loose about the same time and broke off on Saturday when I put the camera into it's bag. Had two VX 2000's for 5 years, still look like new! Have FX 7 and FX 1, still look like new. Build: disappointing! Picture Quality: Keeps on blowing me away! Vaughan

March 24th, 2008, 09:23 PM	#18
Charles Dasher Regular Crew Join Date: May 2006 Location: Juno Beach FL Posts: 169	My first EX1 did exactly the same thing. I could rub the lettering off without a problem. I had sent it in for vignetting issues and they were not resolved. My dealer got me in touch with the Sony Broadcast rep and I was able to get a replacement. The second camera is much better and the lettering is solid so far. Way better than the first unit. The return was for the vignetting issues but the newer paint job was a bonus. In my case Sony stood behind the camera and warranty:) Good luck!

March 25th, 2008, 09:02 AM	#19
Swen Goebbels Regular Crew Join Date: Dec 2007 Location: Aachen, Germany and Las Vegas NV Posts: 107	For me this is not the main problem, but what I really can not understand is that a 15$ Logitech Computer Keyboard don't have these problems.... a 7000$ camcorder has this problems. First I thought "Cine Alta" stands for high quality "Made in Japan". But after all those trouble I think that the consumers camcorders are build/tested better. My 4 years old PD-170 still looks like new..... my Ex1 not :-( I'll maybe send it to Sony, but I'll wait until we have learned more about the other problems. Then they can repair everything and the camcorder will be like a dream.

March 25th, 2008, 09:46 AM	#21
Greg Boston Wrangler Join Date: Oct 2003 Location: DFW area, TX Posts: 6,117 Images: 1	There may have been a batch of cameras that didn't get proper surface prep before painting, allowing it to come off too easy. I say this from a background in semiconductor wafers where a missed clean-up step can cause the next layer to 'de-laminate'. Paint applied to a surface is no different. That's why you always see those warnings on any paint you buy about removing all traces of grease or oils. In many cases, a primer will be required between the base metal and the paint, but not always. This would be a QC issue and should be covered under warranty. It's important to let the manufacturer know of any issues like this with a new product to determine whether it's an ongoing issue in the mfg. process, or was an anomaly affecting only certain units of the production run. -gb-

March 25th, 2008, 11:26 AM	#22
Dennis Joseph Major Player Join Date: Jan 2008 Location: Chicago, IL Posts: 206	Can somebody atleast post some pictures?

March 25th, 2008, 03:17 PM	#23
Greg Patch Regular Crew Join Date: Sep 2004 Location: Huntsville, Alabama Posts: 181	I just got my camera last week and have only held it a dozen times or so and it seems that the paint on the grip (right about where your thumb would be ) is already coming off. I'm not sure if it's paint or the plastic just has defects..

April 10th, 2008, 03:21 PM	#24
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	The writing over the back roller controller has almost disappeared. This is VERY odd for a camera that is ONLY a little over two months old! Is Sony offering anything for this issue? At this rate, I will have no markings left on the camera at the end of the year.

April 10th, 2008, 11:10 PM	#27
Alexander Kubalsky Regular Crew Join Date: Jan 2008 Location: Japan Posts: 172	Maybe sony are doing this on purpose so that we all get trained up and know the function of every button by memory. hehe. If your renting your EX out and need the lettering to stay on I recommend finding a good engraver. They would be able to engrave the lettering a half mill into the palstic and then coat it again with white so that its all flushed. I bet Sony will have the lettering recessed in like that on the plastic shell of the EX2.

April 11th, 2008, 07:39 AM	#29
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	I have to say, I've never seen this happen to any camera within four months of its release... unreal

April 11th, 2008, 07:41 AM	#30
Eric Pascarelli Major Player Join Date: Nov 2007 Location: Los Angeles, CA Posts: 498	Maybe Sony wants us to know that the camera body is made mainly of metal, not plastic?