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May 21st, 2008, 01:09 PM | #1 |
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Anyone with Serial 100084 at Sony Service?
So, a couple weeks back, I sent my XDcam EX to San Jose for the backfocus to be adjusted. It came back yesterday, all shiny and nice.
Then today, another one came. It's serial 100084, it's definitely not mine. I've called the san jose office and let a message, and spoken with the main service and support number as well. Hopefully they'll work it out and I can just ship it back to them. But, on the off chance that the owner of 100084 is on DVinfo ... I've got your camera. Terribly sorry. |
May 21st, 2008, 01:24 PM | #3 |
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Ya, its mine--go ahead and send it to me! I'll send yours when I get it.
(do you think he fell for it?)
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Andy Tejral Railroad Videographer |
May 21st, 2008, 01:35 PM | #4 |
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Maybe they thought you were so good at finding issues they'd send you other to provide QC/QA for.
That's a really early serial number too. |
May 21st, 2008, 02:27 PM | #5 |
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Location: Louisville, KY
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hmmm... i have 100089 and bought it from abel cine in NY.... maybe they know who owns it?
Your doing the right thing by not keeping it.... life is to short and carma will hit your dogma if you'd a kept it. |
May 21st, 2008, 02:41 PM | #6 |
Major Player
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It's pretty hilarious though. I was shocked when my cam came back from Sony and Fed Ex left it on my doorstep. I was home, so I heard when they rang the bell but the Fed Ex guy was back in his truck, so had I not been home a nice box that says SONY EX-1 would have been sitting on my front porch. Seems a little stupid.
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May 21st, 2008, 02:43 PM | #7 | |
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Quote:
I agree, this was a very honest thing Colin. I applaud your integrity! I wish everyone was like this! |
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May 21st, 2008, 06:33 PM | #8 |
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Mine is still there. So sorry is not it. I would ask you to keep it, so they would send me a new one.
Regards. |
May 21st, 2008, 06:35 PM | #9 | |
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Quote:
-gb- |
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May 22nd, 2008, 08:17 AM | #10 |
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Sony Customer Service
This is not very reassuring. I hope the owner doesn't need his/her camera back for that big job tomorrow. SOL
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May 22nd, 2008, 10:14 PM | #11 |
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What's very odd is that I've now left a few messages with the San Jose phone number (explaining the whole story) and haven't gotten a call back.
I'm going to try going through the normal service line again and see if they have anyone else to call. I know how upset I'd be if my camera had been sent to someone else, so I really want to get it resolved. I'm just worried if I ship it back directly without arranging it in advance, it'll just get logged as coming from me and come right back. |
May 22nd, 2008, 11:46 PM | #12 |
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I don't recommend that you send it back without arranging it first. This is an unusual situation and I think that Sony acts slowly when faced with unusual circumstances.
I suspect that someone there may think it was a scam or crank call and once that is investigated and you are found to be honest they will get the ball rolling and take care of it. Be persistent and patient! Thanks again for your integrity! |
May 23rd, 2008, 03:00 PM | #13 |
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resolution
For anyone interested, I finally reached someone at Sony today that was able to resolve this - they're sending out a shipping label to get it back to them. Good deal.
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May 24th, 2008, 10:05 AM | #14 |
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Thumbs up for the honesty!
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