Hard Reset button on ex1? froze at xdcam screen

Tony Edgar · October 26th, 2009, 03:07 PM

Just as an update. After about a month and a half, I got the camera back today. Apparently the main board failed. Just happened out of nowhere. Anyways, everything is fixed and Sony gave the newest firmware, new circuit boards to fix the battery drain issue, and new outer camera pieces to fix the lettering falling off. It's better than new now!

Craig Seeman · October 26th, 2009, 03:12 PM

Wow, six week turnaround. I thought it was bad at 3 weeks.

Leonard Levy · October 26th, 2009, 05:31 PM

I had the same problem as Tony. Mine is at Sony now waiting for a backordered board that I was told costs $2K.

I'm up to a month now.

Craig Seeman · October 26th, 2009, 05:43 PM

For that price they should fly you to the factory in Japan and fix it while you wait.

One certainly has to wonder about major board failures on non moving parts on something that isn't many years old.

Quote:

Originally Posted by Leonard Levy

I had the same problem as Tony. Mine is at Sony now waiting for a backordered board that I was told costs $2K.

I'm up to a month now.

Leonard Levy · October 26th, 2009, 05:53 PM

You're #$^%&*() right I'm wondering.

Though truth is I had a major board failure on an HVX at about the same age.

Lenny

Tito Haggardt · October 26th, 2009, 10:46 PM

my camera froze and had to pull the battery to shut it off
I sent it to honolulu and the bench monkey said it had two corroded boards due to salt water. They could not find a trail where the water came in and said it was not under warranty because sony doesn't cover salt water. they wanted 600 to fix it. low hours on camera and it lived in a water proof pelican and never made a trip to the beach. I called sony customer service center in Florida and they said Honolulu is not authorized to repair EX-1s, get the camera back and send to LA. Apparently Teaneck and LA are the only places that can fix EX-1s.
i think the boards were corroded when they went into the camera
i have lost a lot of faith in Sony, but i will let you know how it plays out
aloha
tito

Leonard Levy · October 26th, 2009, 11:16 PM

Hmm ... Tito,
I was also told corrosion due to salt water, though they may have confused salt on the handle with stuff left over from old gaffers tape. This wasn't actually from Sony but from a tech I sent it to try to avoid having to go to Sony. They had to send it Sony eventually anyway.
Likewise - no way was my camera exposed to salt water.

Interesting theory on your part that the board was corroded in the first place
What's your serial number ?
What were the boards?

If you want, send it to me as a private email.

Lenny

Tito Haggardt · October 28th, 2009, 04:51 AM

serial number is 112747
if there was salt water damage there would be a trail from where it came in.
if it came in there is a problem with the cover
this is what Dean emailed me and i think if any one knows how this camera works on or near the salt its him.

Hi Tito...

Would be interesting to see if there's any other evidence of salt
water or other fluid intrusion. To get inside the camera it has to
have touched other parts on the way in. Salt water in particular
leaves a trail.

If there's no evidence of intrusion, it would indicate that the boards
were contaminated prior to assembly.

Dean Sensui
Executive Producer
dean@HawaiiGoesFishing.com

Jeff Zimmerman · June 11th, 2010, 11:02 AM

Per this post. I just recently bought a used Sony Ex1. Upon using the camera the first day noticed the "Backup Battery Needs to be Changed" message.

Should I be concerned that the camera was sold to me defective. Is there anyway to correct this myself.

Tried several new batteries and firmware update.

Still have the error and clock reset on boot up.

Craig Seeman · June 11th, 2010, 12:01 PM

Use internal Reset All function.
Then turn off camera and pull the internal battery.
Turn on and then off with NOTHING (internal or external battery) connected. That's just to make sure any residual power is drained.
Let it sit for a day. That should make sure it's fully drained.
Install the new internal battery and power the camera (can be external battery).
If you still have the problem then there is an issue with the camera, my guess.

Jeff Zimmerman · June 13th, 2010, 06:34 PM

Thanks for the info. Tried this over the weekend. No success, error remains. Camera is going back.

Larry Huntington · December 9th, 2010, 03:19 AM

Turned on the EX3 today and it only shows the XDCam logo and reboots itself- infinitely even in media mode. I have tried all of the steps in this thread with no luck. I am in a humid location, but I have been in more severe conditions in salt water conditions for longer periods with no problems. Is there a hard reset button on the camera? I'm in Kauai and would like to continue capturing video while I'm here. Thanks.

October 26th, 2009, 10:46 PM	#21
Tito Haggardt Regular Crew Join Date: Dec 2007 Location: Ocean View Hawaii Posts: 88	if its Hawaii it must be salt water my camera froze and had to pull the battery to shut it off I sent it to honolulu and the bench monkey said it had two corroded boards due to salt water. They could not find a trail where the water came in and said it was not under warranty because sony doesn't cover salt water. they wanted 600 to fix it. low hours on camera and it lived in a water proof pelican and never made a trip to the beach. I called sony customer service center in Florida and they said Honolulu is not authorized to repair EX-1s, get the camera back and send to LA. Apparently Teaneck and LA are the only places that can fix EX-1s. i think the boards were corroded when they went into the camera i have lost a lot of faith in Sony, but i will let you know how it plays out aloha tito

June 11th, 2010, 11:02 AM	#24
Jeff Zimmerman Major Player Join Date: Nov 2005 Location: Brighton, Colorado Posts: 386	EX1 Backup Battery Error Message Per this post. I just recently bought a used Sony Ex1. Upon using the camera the first day noticed the "Backup Battery Needs to be Changed" message. Should I be concerned that the camera was sold to me defective. Is there anyway to correct this myself. Tried several new batteries and firmware update. Still have the error and clock reset on boot up. __________________ Jeff Zimmerman • Love what I do • Colorado + North America www.m3films.com

June 13th, 2010, 06:34 PM	#26
Jeff Zimmerman Major Player Join Date: Nov 2005 Location: Brighton, Colorado Posts: 386	Thanks for the info. Tried this over the weekend. No success, error remains. Camera is going back. __________________ Jeff Zimmerman • Love what I do • Colorado + North America www.m3films.com

December 9th, 2010, 03:19 AM	#27
Larry Huntington Major Player Join Date: Nov 2005 Location: Grass Valley, California Posts: 350	EX3 won't boot Turned on the EX3 today and it only shows the XDCam logo and reboots itself- infinitely even in media mode. I have tried all of the steps in this thread with no luck. I am in a humid location, but I have been in more severe conditions in salt water conditions for longer periods with no problems. Is there a hard reset button on the camera? I'm in Kauai and would like to continue capturing video while I'm here. Thanks.

October 26th, 2009, 03:07 PM	#16
Tony Edgar Regular Crew Join Date: Dec 2005 Location: Toronto Ontario, Canada Posts: 28	Just as an update. After about a month and a half, I got the camera back today. Apparently the main board failed. Just happened out of nowhere. Anyways, everything is fixed and Sony gave the newest firmware, new circuit boards to fix the battery drain issue, and new outer camera pieces to fix the lettering falling off. It's better than new now!

October 26th, 2009, 03:12 PM	#17
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Wow, six week turnaround. I thought it was bad at 3 weeks.

October 26th, 2009, 05:31 PM	#18
Leonard Levy Trustee Join Date: Feb 2006 Location: USA Posts: 1,684	I had the same problem as Tony. Mine is at Sony now waiting for a backordered board that I was told costs $2K. I'm up to a month now.

October 26th, 2009, 05:53 PM	#20
Leonard Levy Trustee Join Date: Feb 2006 Location: USA Posts: 1,684	You're #$^%&*() right I'm wondering. Though truth is I had a major board failure on an HVX at about the same age. Lenny

October 26th, 2009, 11:16 PM	#22
Leonard Levy Trustee Join Date: Feb 2006 Location: USA Posts: 1,684	Hmm ... Tito, I was also told corrosion due to salt water, though they may have confused salt on the handle with stuff left over from old gaffers tape. This wasn't actually from Sony but from a tech I sent it to try to avoid having to go to Sony. They had to send it Sony eventually anyway. Likewise - no way was my camera exposed to salt water. Interesting theory on your part that the board was corroded in the first place What's your serial number ? What were the boards? If you want, send it to me as a private email. Lenny

October 28th, 2009, 04:51 AM	#23
Tito Haggardt Regular Crew Join Date: Dec 2007 Location: Ocean View Hawaii Posts: 88	serial number is 112747 if there was salt water damage there would be a trail from where it came in. if it came in there is a problem with the cover this is what Dean emailed me and i think if any one knows how this camera works on or near the salt its him. Hi Tito... Would be interesting to see if there's any other evidence of salt water or other fluid intrusion. To get inside the camera it has to have touched other parts on the way in. Salt water in particular leaves a trail. If there's no evidence of intrusion, it would indicate that the boards were contaminated prior to assembly. Dean Sensui Executive Producer dean@HawaiiGoesFishing.com

June 11th, 2010, 12:01 PM	#25
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Use internal Reset All function. Then turn off camera and pull the internal battery. Turn on and then off with NOTHING (internal or external battery) connected. That's just to make sure any residual power is drained. Let it sit for a day. That should make sure it's fully drained. Install the new internal battery and power the camera (can be external battery). If you still have the problem then there is an issue with the camera, my guess.