Does anyone know how the Mack warranty works? at DVinfo.net
DV Info Net

Go Back   DV Info Net > And Now, For Something Completely Different... > Taking Care of Business

Taking Care of Business
The pen and paper aspects of DV -- put it in writing!

Reply
 
Thread Tools Search this Thread
Old December 9th, 2003, 09:27 AM   #1
Wrangler
 
Join Date: Apr 2003
Location: Philadelphia, PA
Posts: 2,898
Does anyone know how the Mack warranty works?

I purchased a Mack-4year warranty on my DVX100. If down the road I need to send it in for service do I send it in to Mack. Are they just as good at working on the DVX as Pansonic themselves?
Lastly how do I know my Mack warranty is activated. I sent out the card with the reciept and all the info the week I got the camera but never recieved any confirmation mail or anything.
Glen Elliott is offline   Reply With Quote
Old December 9th, 2003, 10:16 AM   #2
Warden
 
Join Date: Mar 2002
Location: Clearwater, FL
Posts: 8,287
You should direct your questions and inquiries to Mack. Whatever we say really won't have any effect on the terms of your warranty and Mack's interpretation of them.
__________________
Jeff Donald
Carpe Diem




Search DVinfo.net for quick answers | Where to Buy? From the best in the business: DVinfo.net sponsors
Jeff Donald is offline   Reply With Quote
Old December 9th, 2003, 11:18 AM   #3
Wrangler
 
Join Date: Apr 2003
Location: Philadelphia, PA
Posts: 2,898
Do they have a website?
Glen Elliott is offline   Reply With Quote
Old December 9th, 2003, 06:05 PM   #4
Regular Crew
 
Join Date: Jul 2003
Location: CA
Posts: 172
www.mackcam.com

"Warranty Service
What is Covered?

Your Mack Camera Extended Warranty covers manufacturer defects that can result in the loss of operation to your equipment. The Mack Camera Extended Warranty will cover parts and labor for the life of the Extended Warranty plan at no additional charge to you, truly making this Extended Warranty a smart investment for your equipment.

COMPLETE LIST OF MACK WARRANTIES OFFERED

Please remember, this warranty does not cover equipment which has been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact or lack of proper care as indicated in the manual of operations. Accessories are not covered under the terms of the warranty."
Dan Lahav is offline   Reply With Quote
Old December 11th, 2003, 08:26 AM   #5
Wrangler
 
Join Date: Apr 2003
Location: Philadelphia, PA
Posts: 2,898
Thanks.
Glen Elliott is offline   Reply With Quote
Old December 13th, 2003, 06:27 AM   #6
Inner Circle
 
Join Date: Apr 2003
Location: Aus
Posts: 3,884
one thing i found intriguing is that bottons sliders, switches HEADS are NOT covered....

this is surprising when u consider that even though these are the most freq used parts, if they fail they are still a manufacturers defect as these are basically parts of "normal operation" NOT wear and tear.

fact remains these parts SHOULD BE designed to withstand wear and tear, i mean lets say your firewide plug dies... after 3 uses...

is that wear and tear??

according to the warranty provider it is, but who decides what is a defect and what is wear and tear...?

even so, i got one of these as i bought my DVX from another country... at least i have peace of mind knowing that if the tape transport Mechanism dies its covered...
Peter Jefferson is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > And Now, For Something Completely Different... > Taking Care of Business

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 07:55 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network