International Shipping Problem at DVinfo.net

Lloyd Ubshura · January 14th, 2010, 01:05 AM

Need a little help here with my first international order. I ordered some Fader ND filters from Singapore. I had them ship to my UPS Store account like I do for everything. The tracking shows it's here in the USA (at my destination in Henderson, NV), but the guy at the store says he's hasn't seen it (trustworthy person). He says no note was left or anything of the kind by USPS.

Here's my tracking info. Can someone tell me what I should do? Is there a customs duty? How would I pay if so?

Detailed Results:

Notice Left, January 09, 2010, 10:49 am, HENDERSON, NV XXXXX
Out for Delivery or Available at PO Box, January 09, 2010, 9:51 am, HENDERSON, NV
Sorting Complete, January 09, 2010, 9:21 am, HENDERSON, NV XXXXXX
Arrival at Post Office, January 09, 2010, 8:24 am, HENDERSON, NV XXXXX
Processed through Sort Facility, January 09, 2010, 5:04 am, HENDERSON, NV 89199
Inbound Out of Customs, January 08, 2010, 8:04 am
Inbound Into Customs
Inbound International Arrival, January 08, 2010, 8:02 am, ISC SAN FRANCISCO (USPS)
Foreign International Dispatch, January 07, 2010, 8:26 pm, HONG KONG AIR MAIL CENTRE, HONG KONG
Foreign Acceptance, January 07, 2010, 3:21 pm, HONG KONG
Origin Post is Preparing Shipment

Dave Blackhurst · January 14th, 2010, 02:32 AM

Check with your postmaster (USPS) - looks like perhaps a note was left, and if you've got a private post box, it might have ended up getting mixed up somehow -perhaps got mixed up with the local PO Boxes? It's out of customs from the tracking info.

Jim Andrada · January 15th, 2010, 06:57 PM

Well, it seems to say "notice left" instead of "delivered" and that usually means that the signature of the addressee is required before they can hand it over, so they just left a form asking for a signature. I don't think the UPS store guys can sign for something that needs the actual addressee signature.

You may have to go and get it at the actual UPS location.

Why not call your local UPS office?

Bob Hart · January 15th, 2010, 09:43 PM

UPS and USPS are two separate providers. If it has been caught up in one or another of the accounting systems it may represent a monkey puzzle the average worker under pressure will put aside for the next shift.

It may require you to enquire through both systems and maybe encourage in one or two people, the will to make something slightly outside of comfort zone of the known script, actually happen.

Jim Andrada · January 16th, 2010, 09:54 PM

Sorry- I missed the part about USPS - but the fact remains that the tracking info says clearly "Notice Left" insted of "Delivered" which I still think means you have to go get it and sign for it at the post office.

Taky Cheung · January 18th, 2010, 01:28 AM

Yeah you will need to contact your local post office to have them trace where the package and the note was left. They should be able to track down who was the mail man/woman on duty that day and where the delivery note goes to.

Jim Andrada · January 18th, 2010, 01:58 PM

Just had a thought - if there's customs duty payment required, they may not deliver it until you pay them - which could be another reason why they won't jut leave it.

I've had issues where almost 2 years after getting a shipment from Japan (around $30k US) I got a letter from California (where I had lived when I got the shipment) wanting their sales tax. US Customs reports the declared value of incoming goods to the state of destination and they may eventually come after you for their sales tax! They aren't particularly quick about it though and I suspect they don't bother for small items. In the end I didn't have to pay because the goods were only to take to a trade show and had been shipped back to my clients in Japan long before I got the letter.

January 14th, 2010, 01:05 AM	#1
Lloyd Ubshura Major Player Join Date: Jul 2009 Location: Las Vegas, NV Posts: 204	International Shipping Problem Need a little help here with my first international order. I ordered some Fader ND filters from Singapore. I had them ship to my UPS Store account like I do for everything. The tracking shows it's here in the USA (at my destination in Henderson, NV), but the guy at the store says he's hasn't seen it (trustworthy person). He says no note was left or anything of the kind by USPS. Here's my tracking info. Can someone tell me what I should do? Is there a customs duty? How would I pay if so? Detailed Results: Notice Left, January 09, 2010, 10:49 am, HENDERSON, NV XXXXX Out for Delivery or Available at PO Box, January 09, 2010, 9:51 am, HENDERSON, NV Sorting Complete, January 09, 2010, 9:21 am, HENDERSON, NV XXXXXX Arrival at Post Office, January 09, 2010, 8:24 am, HENDERSON, NV XXXXX Processed through Sort Facility, January 09, 2010, 5:04 am, HENDERSON, NV 89199 Inbound Out of Customs, January 08, 2010, 8:04 am Inbound Into Customs Inbound International Arrival, January 08, 2010, 8:02 am, ISC SAN FRANCISCO (USPS) Foreign International Dispatch, January 07, 2010, 8:26 pm, HONG KONG AIR MAIL CENTRE, HONG KONG Foreign Acceptance, January 07, 2010, 3:21 pm, HONG KONG Origin Post is Preparing Shipment

January 15th, 2010, 09:43 PM	#4
Bob Hart Inner Circle Join Date: Dec 2003 Location: PERTH. W.A. AUSTRALIA. Posts: 4,476	UPS and USPS are two separate providers. If it has been caught up in one or another of the accounting systems it may represent a monkey puzzle the average worker under pressure will put aside for the next shift. It may require you to enquire through both systems and maybe encourage in one or two people, the will to make something slightly outside of comfort zone of the known script, actually happen. Last edited by Bob Hart; January 15th, 2010 at 09:52 PM. Reason: error

January 18th, 2010, 01:28 AM	#6
Taky Cheung Inner Circle Join Date: May 2007 Location: Los Angeles, USA Posts: 2,114	Yeah you will need to contact your local post office to have them trace where the package and the note was left. They should be able to track down who was the mail man/woman on duty that day and where the delivery note goes to. __________________ LA Color Pros Blog RODE Authorized Reseller . Comer LED Camera Lights . TakyBox HTML5 Menu Generator

January 14th, 2010, 02:32 AM	#2
Dave Blackhurst Inner Circle Join Date: Feb 2007 Location: Apple Valley CA Posts: 4,874	Check with your postmaster (USPS) - looks like perhaps a note was left, and if you've got a private post box, it might have ended up getting mixed up somehow -perhaps got mixed up with the local PO Boxes? It's out of customs from the tracking info.

January 15th, 2010, 06:57 PM	#3
Jim Andrada Inner Circle Join Date: Feb 2007 Location: Tucson AZ Posts: 2,211	Well, it seems to say "notice left" instead of "delivered" and that usually means that the signature of the addressee is required before they can hand it over, so they just left a form asking for a signature. I don't think the UPS store guys can sign for something that needs the actual addressee signature. You may have to go and get it at the actual UPS location. Why not call your local UPS office?

January 16th, 2010, 09:54 PM	#5
Jim Andrada Inner Circle Join Date: Feb 2007 Location: Tucson AZ Posts: 2,211	Sorry- I missed the part about USPS - but the fact remains that the tracking info says clearly "Notice Left" insted of "Delivered" which I still think means you have to go get it and sign for it at the post office.

January 18th, 2010, 01:58 PM	#7
Jim Andrada Inner Circle Join Date: Feb 2007 Location: Tucson AZ Posts: 2,211	Just had a thought - if there's customs duty payment required, they may not deliver it until you pay them - which could be another reason why they won't jut leave it. I've had issues where almost 2 years after getting a shipment from Japan (around $30k US) I got a letter from California (where I had lived when I got the shipment) wanting their sales tax. US Customs reports the declared value of incoming goods to the state of destination and they may eventually come after you for their sales tax! They aren't particularly quick about it though and I suspect they don't bother for small items. In the end I didn't have to pay because the goods were only to take to a trade show and had been shipped back to my clients in Japan long before I got the letter.