Vegas Pro 17 has stopped working at DVinfo.net
DV Info Net

Go Back   DV Info Net > Windows / PC Post Production Solutions > What Happens in Vegas...

What Happens in Vegas...
...stays in Vegas! This PC-based editing app is a safe bet with these tips.

Reply
 
Thread Tools Search this Thread
Old May 1st, 2021, 09:10 AM   #1
Tourist
 
Join Date: Sep 2019
Location: Miami Beach, FL
Posts: 1
Vegas Pro 17 has stopped working

Problem: My Vegas 17 has suddenly stopped working. (Iíve used Vegas for years with no problem.) Iíve searched all the forums, and have researched the error code that appears. I contacted Magix support two weeks ago, but no help yet

About 3 seconds after clicking the Vegas icon to open an existing project, the ďVegas Pro has stopped workingĒ box appears), and the project does not open. This is true of all existing projects.

Also: If I open a new (empty) project, an empty Vegas project screen does appear. However, it will not accept any project media, neither whether dragged into the project media box, or onto the timeline (the "cannot place" icon appears).

I have completely uninstalled the program, removed all Vegas-related files from my PC, and reinstalled Ė it still doesnít work.

Iíve uninstalled Boris FX to be sure thereís no conflict there Ė But I still canít open Vegas.

Following is the problem description that appears when I try to use Pro 17:

Application Name: VEGAS Pro
Application Version: Version 17.0 (Build 452)
Problem: Unmanaged Exception (0xe06d7363)
Fault Module: C:\WINDOWS\System32\KERNELBASE.dll
Fault Address: 0x00007FFCCDC54B59
Fault Offset: 0x0000000000034B59
Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
Process Version: Version 17.0 (Build 452)
Process Description: VEGAS Pro
Process Image Date: 2020-05-08 (Fri May 08) 17:08:36

Thank you in advance for any ideas!

Intel i7-7700K CPU @ 4.20 GHz
Operating system: - Windows 10
Memory: - 32 GB
Graphics Card: - NVIDIA GeForce GTX 1060 6GB
Vegas program is loaded on internal SSD
Douglass Ray is offline   Reply With Quote
Old May 1st, 2021, 04:59 PM   #2
Regular Crew
 
Join Date: Feb 2015
Location: Lafayette, Colorado
Posts: 100
Re: Vegas Pro 17 has stopped working

Move to a newer build?

Update graphics drivers?

Just throwing ideas out there.
Patrick Tracy is offline   Reply With Quote
Old May 3rd, 2021, 01:23 AM   #3
Trustee
 
Join Date: Apr 2008
Location: Sydney Australia
Posts: 1,273
Re: Vegas Pro 17 has stopped working

Before starting Vegas 17 Hold down both the CTRL and SHIFT keys. Now double-click on your Vegas 17 icon to start Vegas. You should get the following image pop up. Tick the "Delete all cached application data." check box. Select YES to totally reinitialize Vegas. Hopefully, this will fix the problem.

"WARNING" Take note! This will reset everything back to the initial Vegas install parameters. If you have created render presets etc along with saved GUI layouts all those will be lost. You will have to recreate them. You have nothing to lose really so it may be a way to fix the problem. Good luck.

Chris Young
Attached Images
 
Christopher Young is offline   Reply With Quote
Old May 4th, 2021, 01:53 PM   #4
Sponsor: JET DV
 
Join Date: Dec 2001
Location: Southern Illinois
Posts: 7,929
Re: Vegas Pro 17 has stopped working

Could it be related to this? Need to remove Microsoft patch KB5001330 and KB5000842, this temporary solution allows VP18 to unload m2ts files with 5.1 audio channel.

And additional information: This is bigger than Vegas. Not only M2TS and MTS, but VOB and MPG, even MP4 stopped working in Windows yesterday -- won't play, can't open, rename, delete, or move. Windows HARD LOCKS and must use POWER BUTTON RESTART!

So I went back to Control Panel, and the damned update had been installed--again! Everything went back to normal after second uninstall.

This is a Microsoft problem. Vegas is just our local poster child.
Paused updates for a month. Microsoft owes us a fix; we owe them nothing for this abomination.
Leave the files on my computer alone! If there's a problem with malformed downoads, fix that!
If I wasn't too old to learn a new OS, I would be dumping Windows today. Just damn them.
But with billions of all-important gamers screaming at Microsoft as well, I think the bottom line is going to force a fix soon.
Edward Troxel is offline   Reply With Quote
Old May 4th, 2021, 09:52 PM   #5
Trustee
 
Join Date: Apr 2008
Location: Sydney Australia
Posts: 1,273
Re: Vegas Pro 17 has stopped working

That's bad news, really bad news! I now see these issues date back to at least April 20th. In the past, I've been caught out with certain MS updates. One affected JPGs some time back. I'm running the "Win Update Stop" app that stops updates if you have selected stop updates. Been running it for a couple of years now. Run it in conjunction with a system backup before updating then if anything goes astray you can get out of jail fairly easily.

Chris Young

https://www.winupdatestop.com/
Christopher Young is offline   Reply With Quote
Old June 7th, 2021, 07:59 PM   #6
Regular Crew
 
Join Date: May 2011
Location: Warren, Ohio
Posts: 108
Re: Vegas Pro 17 has stopped working

Did you ever get this resolved? I am having the EXACT same problem. I've had it for a while but hadn't been using Vegas but now I have a project to work on and need it desperately.

Quote:
Originally Posted by Douglass Ray View Post
Problem: My Vegas 17 has suddenly stopped working. (Iíve used Vegas for years with no problem.) Iíve searched all the forums, and have researched the error code that appears. I contacted Magix support two weeks ago, but no help yet

About 3 seconds after clicking the Vegas icon to open an existing project, the ďVegas Pro has stopped workingĒ box appears), and the project does not open. This is true of all existing projects.

Also: If I open a new (empty) project, an empty Vegas project screen does appear. However, it will not accept any project media, neither whether dragged into the project media box, or onto the timeline (the "cannot place" icon appears).

I have completely uninstalled the program, removed all Vegas-related files from my PC, and reinstalled Ė it still doesnít work.

Iíve uninstalled Boris FX to be sure thereís no conflict there Ė But I still canít open Vegas.

Following is the problem description that appears when I try to use Pro 17:

Application Name: VEGAS Pro
Application Version: Version 17.0 (Build 452)
Problem: Unmanaged Exception (0xe06d7363)
Fault Module: C:\WINDOWS\System32\KERNELBASE.dll
Fault Address: 0x00007FFCCDC54B59
Fault Offset: 0x0000000000034B59
Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
Process Version: Version 17.0 (Build 452)
Process Description: VEGAS Pro
Process Image Date: 2020-05-08 (Fri May 08) 17:08:36

Thank you in advance for any ideas!

Intel i7-7700K CPU @ 4.20 GHz
Operating system: - Windows 10
Memory: - 32 GB
Graphics Card: - NVIDIA GeForce GTX 1060 6GB
Vegas program is loaded on internal SSD
Brad Ridgeway is offline   Reply With Quote
Old June 8th, 2021, 06:48 AM   #7
Sponsor: JET DV
 
Join Date: Dec 2001
Location: Southern Illinois
Posts: 7,929
Re: Vegas Pro 17 has stopped working

Brad, did you try the steps listed above?

Update video drivers
Reset Vegas Pro back to defaults


What is your "fault module"? We need to see your "details".
Edward Troxel is offline   Reply With Quote
Old June 9th, 2021, 08:58 AM   #8
Trustee
 
Join Date: Apr 2008
Location: Sydney Australia
Posts: 1,273
Re: Vegas Pro 17 has stopped working

Just received the following v17 upgrade to build 455. It states it fixes a conflict with recent Windows 10 updates. Let's see if it solves the problem!

Chris Young
Attached Thumbnails
Vegas Pro 17 has stopped working-v17-just-had-notice-10.06.2021.jpg  
Christopher Young is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Windows / PC Post Production Solutions > What Happens in Vegas...

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 04:15 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2021 The Digital Video Information Network