CS4 Licensing Issue Adobe not helping at DVinfo.net
DV Info Net

Go Back   DV Info Net > Cross-Platform Post Production Solutions > Adobe Creative Suite

Adobe Creative Suite
All about the world of Adobe Premiere and its associated plug-ins.

Reply
 
Thread Tools Search this Thread
Old March 7th, 2010, 09:15 PM   #1
New Boot
 
Join Date: Mar 2010
Location: Raleigh NC
Posts: 6
CS4 Licensing Issue Adobe not helping

I have the CS4 Master Suite collection that was part of a laptop purchase. It is fully licensed and valid. It runs fine on the Laptop. However, the laptop is not powerful enough to do AVCHD editing. So, I installed CS4 on my desktop. I entered the provided license key during the intall, and everything checked out fine. Now, when I try to launch an application, I get a licesing error "licensing for this product has expired". But, it has not expired. I called Adobe, and they send me from dept to dept (mostly in India), and yet to have resolved the issue. I am thinking about escalating this with Adobe, but not sure where that will take me. In the meantime, I cannot get some critical work done. Does anyone know of any options, or perhaps of something I may have done wrong in the install.
Jeff Munsey is offline   Reply With Quote
Old March 7th, 2010, 09:36 PM   #2
Inner Circle
 
Join Date: Jan 2007
Location: Woodinville, WA USA
Posts: 3,467
Did you deactivate the first version on the laptop before activating the version on the desktop? You shouldn't have to, but who knows what's going on at Adobe...
__________________
"It can only be attributable to human error... This sort of thing has cropped up before, and it has always been due to human error."
Adam Gold is offline   Reply With Quote
Old March 7th, 2010, 09:39 PM   #3
New Boot
 
Join Date: Mar 2010
Location: Raleigh NC
Posts: 6
I did not deactivate the version on the latop. I was very clear with Adobe about it, and asked them if I should have done that, or If I needed to do that, and they said "no". Perhaps I could give that a try, but I am somewhat concerned if I cannot activate the version on the laptop again in the case that this approach does not work. Then I will be left with nothing. I have seen sites that advertise a fix for this issue by downloading an executable, but I am skeptical about it. I do not need another virus.
Jeff Munsey is offline   Reply With Quote
Old March 8th, 2010, 03:29 AM   #4
Trustee
 
Join Date: Aug 2006
Location: Rotterdam, Netherlands
Posts: 1,832
Try this: Adobe - Adobe Licensing Repair Tool
Harm Millaard is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Cross-Platform Post Production Solutions > Adobe Creative Suite

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 04:20 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network