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July 7th, 2008, 07:10 AM | #1 |
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Aspect HD5 Install Problem
Problem Type: Installation or Configuration
OS: Windows XP 64 bit CPU: AMD Athlon 64 CPU Speed: > 3GHz CPU Configuration: Dual Main Memory: Dual-Channel DDR SDRAM Memory Amount: >=4GB Video Drive: Multiple video drives in RAID configuration System Usage: General Usage also (Email, Internet, Office, etc.) Camera/Deck Model #: Sony HVR-Z1 Motherboard Manufacturer: ASUSTek Motherboard Model #: M2N32-SLI DELUXE Graphics Card Model #: NVIDIA GeForce 7900GS x 2 Product Name: ASPECTHD Version #: 5.3.169 NLE Version: Premiere Pro CS3 I go through your install screen I am installing to e:\Program Files (x86)\CineForm\AspectHD I then get added directories C:\Program Files (x86)\CineForm\Tools C:\Program Files (x86)\Common Files\CineForm with data & Gradients etc. E:\Program Files (x86)\CineForm\AspectHD There are no files in any plugin folders on either drives. common or en_us. Nor are any files in E:\Program Files (x86)\Adobe\Adobe Premiere Pro CS3\Settings\en_US cineform editing modes.xml is also not on my system. Thanks in advance Gary |
July 7th, 2008, 09:35 AM | #2 |
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Support is back today, so much sure you have a ticket filed. Please confirm this paths:
C:\Program Files (x86)\CineForm\Tools C:\Program Files (x86)\Common Files\CineForm with data & Gradients etc. E:\Program Files (x86)\CineForm\AspectHD As you have some in C: and same in E:. Is this a typ-o or how it really installed?
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July 7th, 2008, 09:41 AM | #3 | |
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Quote:
Thanks for the reply. The support ticket is filled in a couple of days ago.... but the US has holidays so that is understandable why it is still waiting. The things are explained in my ticket. There are no Typos David. Thats what the program does. E: is my install drive and I have no option of program instalation too stipulate were the other files go. |
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July 7th, 2008, 09:45 AM | #4 |
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Then you have "program files" is C: and E:?
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July 7th, 2008, 09:53 AM | #5 |
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That is correct.
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July 7th, 2008, 09:58 AM | #6 |
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Likely why it doesn't work. Support will have to try that out.
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July 7th, 2008, 10:01 AM | #7 |
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Becasue Im running windows 64 it has a directory for 32 bit programs = Program Files (x86) and 64bit=Program Files. the strange thing is everything worked OK when I installed the trial version... now after i unsistalled it... it wont revert to the way it was originally.
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July 7th, 2008, 10:04 AM | #8 |
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That only explains two of the Program Files paths, not the total of four. You should have only one set of "Program Files (x86)" and "Program Files" in one volume, unless you have two 64-bit OSs installed.
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July 7th, 2008, 10:11 AM | #9 | |
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Quote:
I do not have two versions of the OS installed. I have all my media programs on the E: drive and boot from the C: |
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July 7th, 2008, 11:58 AM | #10 |
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Tell support all this, as I'm sure it is related to the install failure.
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July 7th, 2008, 12:00 PM | #11 |
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