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May 15th, 2006, 03:22 PM | #16 | |
Inner Circle
Join Date: Mar 2005
Location: Hamilton, Ontario, Canada
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Quote:
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Good news, Cousins! This week's chocolate ration is 15 grams! |
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May 15th, 2006, 08:27 PM | #17 |
New Boot
Join Date: Mar 2006
Location: San Diego, CA
Posts: 18
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Thanks everyone for all the advice. I called AMEX last week and had them make some notes on my account about this purchase just in case. I called Prestige today ready to do battle, but they were very pleasant to deal with. They gave me an RMA number with almost no questions asked and said they would include some kind of LCD cleaning kit with the replacement for my trouble. My wife is due in 11 days so this is going to be cutting it close. I hope they are true to there word and don't give me any grief over the return and send out the new unit promptly.
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June 6th, 2006, 12:55 AM | #18 |
Regular Crew
Join Date: Apr 2006
Location: Levittown PA
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I had the same problem !! tapping the camera against something hard gently but firmly "jarred" it back into proper functioning but now a few days later its worse
still images are useless (banding horrizontal like old tv reception) and video requires max ISO even in broad daylight. its hosed. the ny vendor time2envy NOW tells me its a grey market import and won't replace it. I am disputing the charge on the credit card and desire a US VENDOR with the US VERSION with the option of an extended warranty. Suggestions ? Chris Taylor http://www.nerys.com/ |
June 6th, 2006, 11:55 AM | #19 |
Inner Circle
Join Date: May 2003
Location: Australia
Posts: 2,762
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I'll save Chris the effort, http://www.bhphotovideo.com/.
Maybe they have US versions. Basically, if your version has this, the US version might have the same. |
June 6th, 2006, 01:28 PM | #20 |
New Boot
Join Date: Mar 2006
Location: San Diego, CA
Posts: 18
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Well I finnaly got my return unit in last night from Prestige and I could tell just by looking at the box that it was a used repacked camera. The battery was fully charged and the date and time were allready set. Not a good sign. It seemed to work OK at first but after playing around with it it will not go into playback mode and after a couple minutes of use the the screen becomes all blurry. If you tap it against something it will work for a minute and then goes blurry again. So I will be returning it for a refund and will be calling AMEX to make sure the charge is removed. I wish I could just buy local but I don't know of any store in San Diego that has it.
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June 6th, 2006, 03:00 PM | #21 |
Tourist
Join Date: May 2006
Location: Northridge, CA
Posts: 1
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Nathan
If you want a brick and mortar store, try Frys. Several of the stores in LA/Orange Coountry have them. Just don't expect internet pricicng. Also, Best Buys has them in their distribution center, but not the best price. |
June 6th, 2006, 08:19 PM | #22 |
Regular Crew
Join Date: Apr 2006
Location: Levittown PA
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well I started the dispute process with the credit card. I don't expect any issues since they never told me it was grey market import (a nono) I am just going to wait till I get the money back and order it from amazon. its $120 more but its from a reputable source and they have a reasonably priced 4 year warranty for it.
Chris Taylor http://www.nerys.com |
June 6th, 2006, 11:13 PM | #23 |
New Boot
Join Date: Mar 2006
Location: San Diego, CA
Posts: 18
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Jeff,
I just checked at the Frys here in San Diego two days ago and they did not have one on display. I did see an add in the paper for Ritz Camera that showed a picture of the HD1, but I don't know if a local Ritz store actually has them in stock. |
June 8th, 2006, 12:22 AM | #24 |
New Boot
Join Date: Mar 2006
Location: San Diego, CA
Posts: 18
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I called Prestige again and got an RMA number for my second defunct camera. I have been unhappy with the merchandise and the fact that it is grey market, but I must say that Prestige has been easy to deal with and I don't think I will have any problems getting my money back.
I called several Ritz stores here in San Diego and none of them carry the HD1. Can anyone confirm that the HD1 from Amazon.com is a legitament US version camera? I might have to order from them. Now that I have gotten to play with this camera a little bit I really like it and the quality is much better than my old DV camcorder. My wife immediatly noticed the quality improvment as we watched a clip on our PC. Not to bad for a "toy". |
June 8th, 2006, 01:19 AM | #25 |
Inner Circle
Join Date: May 2003
Location: Australia
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Do they allow you to order one from the Fry stores and they get it sent in (quickly)?
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June 8th, 2006, 08:40 AM | #26 |
Regular Crew
Join Date: Apr 2006
Location: Los Angeles - California
Posts: 114
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Nathan,
I got my HD1 from Amazon and it seems to be a US market model. They have been great to deal with. I also picked up the spare battery and a card. Bo www.bophoto.com/HDV |
June 10th, 2006, 12:44 PM | #27 |
Regular Crew
Join Date: Mar 2006
Location: Portland, OR
Posts: 42
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Nathan,
Look for a warranty card in the box! I originally bought a gray market HD-1 (after telling the sales person I wasn't interested in a gray market cam--he lied). The only difference between the gray market product and the one I subsequently bought from Apple Computer is the presence of the warranty card in the legit product. I returned the gray cam. -Cal |
June 10th, 2006, 08:51 PM | #28 |
New Boot
Join Date: Mar 2006
Location: San Diego, CA
Posts: 18
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I just went to order from Amazon.com and was reading the user comments. The top 3 comments mention either the black screen or system error problems that I was having, so this appears to be a fairly common problem with this model. I loved this camera for the two days that I had it and it was partially working, but now I am wondering if I should just wait for something diffrent. Maybe the Sanyo HD2 will have all the bugs worked out. Any thoughts?
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June 11th, 2006, 07:44 AM | #29 |
Regular Crew
Join Date: Mar 2006
Location: Brussels Belgium
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One more black screen reported
Hi,
One of my friend was also seduced by this little cam and has ordered one in Germany (NURTEC.de), at reception, the camera was not working (black screen) and he sent it back to the internet shop waiting now for a new one. Sanyo germany is actually offering a 3 year warranty. |
June 16th, 2006, 06:19 PM | #30 |
Regular Crew
Join Date: Jun 2003
Location: Cambria CA
Posts: 45
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My 'Black Screen' problem was repaired under warranty!
Hi,
I also experienced the 'Black Screen' problem with my Sanyo VPC-HD1, after it had operated normally for two months. I had purchased the camcorder from Amazon.com and it came with a Sanyo warranty on Labor for 90-Days and Parts for one year. First I tried Sanyo's Warranty Option 'A', which used www.sanyoservice.com, to locate a Sanyo repair center close to my home, which is in the San Francisco East Bay. That showed one Sanyo repair shop in San Francisco, but unfortunately, that shop no longer repairs camcorders. I next tried Sanyo's Warranty Option 'B' which had me call their 'customer support center’ at 1-800-421-5013. They sent me to: Customer Care Clinic & GSC, Inc. Mid Valley TV & Electronics 11343 Moorpark Street Studio City, CA 91602 818-508-0947 I sent my camcorder there via UPS. They repaired it by replacing the "LENS ASSEMBLY", and sent it back to me via UPS. I received it today and every thing seems to be back to normal. They even added a "Service Guarantee for same problem: 30 days labor on work performed and 60 days on part(s) replaced. I was surprised to find out that my problem was with the "LENS ASSEMBLY"! Maury |
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