Black Screen on my brand new HD1 Help! - Page 5 at
DV Info Net

Go Back   DV Info Net > And Now, For Something Completely Different... > The Archives > (MPG4) Sanyo Xacti (all models)

(MPG4) Sanyo Xacti (all models)
A compact 720p MPEG4 digital media camera recording to SD Card.

Thread Tools Search this Thread
Old July 29th, 2006, 07:24 PM   #61
New Boot
Join Date: Jul 2006
Location: Evanston, Illinois
Posts: 16
Nathan, your Plan B should work, if you need it. It will take several months to process it, but AMEX has a good track record in backing their customers who use their card.That's why I used it it to purchase mine.
Philip Raymond is offline  
Old July 31st, 2006, 12:17 PM   #62
New Boot
Join Date: Apr 2006
Location: Salt Lake City Utay
Posts: 14
Repair didn't work

Took over 3 weeks to get camera back from care center. 3 days after the screen is black again. What is the next step? I will call Sanyo and try to get money back I guess. I do not like messing with defective products
Gen Franks is offline  
Old August 21st, 2006, 12:07 PM   #63
New Boot
Join Date: Feb 2006
Location: San Jose, CA
Posts: 13
I Got the Black Screen Blues

Help! After nearly 6 months of flawless performance from my HD1, I powered it up yesterday to discover the dreaded "black screen" defect. I (pre) ordered mine from Amazon in February, so hopefully Sanyo will honor their warranty. Does anyone have any helpful advice for me before I call up Sanyo?

I am a little concerned by the posts here which shows that the fix was only temporary. Have those issues been resolved? Have others had their cameras repaired without recurrence of the problem? I really like my camera and have been an advocate with my friends, and I hope Sanyo will do the right thing and stand behind their product.

Does anyone have any experience with returns/exchanges through Amazon? I know it has been 6 months, but do you think they are likely to give me an exchange?
Justin Liu is offline  
Old August 21st, 2006, 10:27 PM   #64
Regular Crew
Join Date: Mar 2006
Location: Kelowna, Canada
Posts: 148
I have a black screen on mine. The only tip I have is that you should phone Sanyo support direct. Trying to find a local repair centre probably won't pay off. The Canadian centre said they had to repair it at Sanyo.

Sanyo's had my unit for a week. I called on it today and the rep was very polite, explaining that the unit was in the tech centre, but wasn't repaired yet. He provided a followup number and told me to call later this week. A pretty good warrantee experience so far... let's just hope it comes back fixed and reliable.
Chris Wells is offline  
Old October 2nd, 2006, 11:10 AM   #65
Join Date: Sep 2006
Location: Switzerland
Posts: 1
black screen problem or battery


I have the black screen problem also.
I have a question. If you remove your battery, and plug your camera into the AC adaptor, does it work? (it does not have the black screen problem)

Maybe the camera needs the battery to work (not enough with the AC adaptor) and the problem is that my battery is not working properly. In this case I only should change the battery.

Can anyone test this please?

David Portabella is offline  
Old October 3rd, 2006, 09:26 AM   #66
New Boot
Join Date: Sep 2006
Location: California, USA
Posts: 6
Need some advice from you good folks...

I really need an HD1 or 1a in the next few weeks. All of my study indicates the HD1 is just as good as the 1a but with a better screen. However, I am really spooked by the "Black Screen" thing. I value reliability and would never consider either camera,.....if it were a car or an airplane! I need the small size and the camcorder/still combo for my application. It also has to be operated with one hand.

Here's my question. Does anyone know whether an HD1 purchased from Amazon is still likely to have the reliability problems and would it have the lastest firmware installed.

Is Amazon good about replacing defective cameras?

I think I would prefer the HD1 if I thought it would be as reliable as the HD1a. Frankly, the reviews on Amazon give me pause.
Jack Brewton is offline  
Old October 3rd, 2006, 01:49 PM   #67
Major Player
Join Date: Oct 2003
Location: Southern Cal-ee-for-Ni-ya
Posts: 608
hd1 from Amazon

I ordered one from Amazon. The price was great, $543 if I recall correctly.
Just add the 2 year service contract for $70, That's what I did.
Les Dit is offline  
Old October 4th, 2006, 02:37 PM   #68
Join Date: Aug 2006
Location: Arlington, MA
Posts: 2
Sanyo support for HD1 black-screen

Can anybody give me the Ph# for Sanyo support in the US? I've looked all over the Sanyo sight but can't find it... yes, i suck! ;)
Michael Christie is offline  
Old October 5th, 2006, 08:58 AM   #69
New Boot
Join Date: Sep 2006
Location: California, USA
Posts: 6
HD1 from Amazon

Hi Les,

You will have a "late model" HD1,.....could you let us know whether it has the latest firmware, if you can tell. I'd be very interested in hearing your impressions of your HD1. As you know, if you purchased with a credit card, you have an additional year's warranty. By then, the HD1 will be a relic. Are you able to video in SD mode and still get wide screen? Anxious to hear from you regarding which memory card you chose and other details. Amazon seems to have the best price on these. The Sony rep on another forum says the "Black Screen" problem has been fixed but, if by chance you have it happen, they can correct the problem absolutely. That information, to me, makes the HD1 seem a better choice than the HD1a. Thanks, Les.
Jack Brewton is offline  
Old November 1st, 2006, 05:48 PM   #70
Join Date: Oct 2006
Location: San Jose USA
Posts: 1
SanYo Customer Service in CA

I also have a black screen problem with 1 yrs old HD1.
They estimate for free. (818) 508-0947
Peter Pham is offline  

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > And Now, For Something Completely Different... > The Archives > (MPG4) Sanyo Xacti (all models)

Thread Tools Search this Thread
Search this Thread:

Advanced Search


All times are GMT -6. The time now is 07:02 PM.

DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network