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May 19th, 2005, 07:50 AM
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#1 |
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Major Player
Join Date: Oct 2003
Location: Richardson, TX
Posts: 842
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My FX1 stopped working. :(
Yesterday after a shoot my FX1 stopped working. It won't power on, not with battereis or AC.
Anyone have any info as to how I check the warranty status and what to do to get it repaired? Thanks! |
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May 19th, 2005, 08:18 AM
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#2 |
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MPS Digital Studios
Join Date: Apr 2003
Location: Palm Beach County, Florida
Posts: 8,531
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The good news is, I believe the FX1 has a nice 1 year warranty (I always recommend going for the 3-5 year warranty on cameras, in case of events like this). Just call up Sony's tech support center, the number found in the FX1's book, or try www.sony.com for more. I'm sure they'll be happy to help you out!
BTW, sorry to hear about that! That really stinks, but good luck! heath
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May 19th, 2005, 08:36 AM
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#3 |
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Trustee
Join Date: May 2002
Location: Clermont, FL
Posts: 1,520
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Sorry to hear about your troubles. Just out of curiosity, and with no knowledge to back it up, did you press the reset button?
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May 19th, 2005, 08:41 AM
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#4 |
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MPS Digital Studios
Join Date: Apr 2003
Location: Palm Beach County, Florida
Posts: 8,531
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Good point, Steven.
heath
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My Final Cut Pro X blog |
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May 19th, 2005, 08:44 AM
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#5 |
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Trustee
Join Date: May 2002
Location: Clermont, FL
Posts: 1,520
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I have never pushed that button, and I don't know if it works only on power up or not. But what the heck - it could not hurt.
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May 19th, 2005, 09:00 AM
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#6 |
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Major Player
Join Date: Oct 2003
Location: Richardson, TX
Posts: 842
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I did try the reset button, both with the power turned on and turned off.
No change. Good news on the warranty though, thanks Heath! |
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May 19th, 2005, 10:02 AM
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#7 |
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Major Player
Join Date: Oct 2003
Location: Richardson, TX
Posts: 842
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1 year parts, 90 days labor.
I'm 15 days out of the labor warranty. :( The quote is $291 for repair. I don't suppose B&H (where I got it) would be of any help in this situation. |
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May 19th, 2005, 10:04 AM
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#8 |
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Trustee
Join Date: May 2002
Location: Clermont, FL
Posts: 1,520
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Ouch. I bought the Mack warranty. If that is what B&H sells, that is what I buy. Works for me so far.
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May 19th, 2005, 10:09 AM
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#9 | |
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Major Player
Join Date: Oct 2003
Location: Richardson, TX
Posts: 842
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Quote:
Looks like B&H is also an authorized repair center for Sony so I'll them and see if their prices are any better than Sony directly. |
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May 19th, 2005, 12:06 PM
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#10 |
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Major Player
Join Date: Oct 2003
Location: Richardson, TX
Posts: 842
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Any tricks on getting a tape out if the unit won't power on?
They say it will be 14 days for repair and I'll really need that tape before then. But I sure don't want to start messing with the tape mechanism. Is there a release switch or something or am I screwed? |
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May 19th, 2005, 01:22 PM
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#11 |
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Major Player
Join Date: Oct 2003
Location: Richardson, TX
Posts: 842
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Called B&H to see if they could help out with Sony at all since my camera is only a few days out of warranty.
The 'customer service' guy eventually said he would submit it to Sony and they'd get back to me. I then asked how they would contact me and he said, "Ok give me your phone number." I then asked exactly what was going to happen and he said, "We'll contact Sony, then you." I then asked what his name was for my records and we got 'discontected'. Hmmm... Something tells me I'm not going to get much help from them. Now, I like B&H a lot and will continue to buy from them but I've *never* felt taken care of anytime I've dealt with customer service. |
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May 19th, 2005, 04:39 PM
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#12 |
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Inner Circle
Join Date: May 2005
Location: Burnaby, BC, Canada
Posts: 3,053
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I had this happen on my Optura 20, cost me nothing the first time and $150 canadian the second time! The biggest advice to all you in camera charger owners: buy an external charger! it's way less risky. Anyway, now that I know that this can happen with any camcorder, I would always use an external charger with my Optura! (my dad's powershot G3)
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May 19th, 2005, 05:50 PM
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#13 | |
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Major Player
Join Date: Oct 2003
Location: Richardson, TX
Posts: 842
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Quote:
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May 20th, 2005, 10:02 AM
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#14 |
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Regular Crew
Join Date: Apr 2005
Location: Berryville, Va. 22611
Posts: 28
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MY new FX-1 died too.
Hi Bryan;
Sorry about your camera troubles. I had the same "dead" camera problem about two weeks ago with my FX-1. I sent it to Mack and they sent it to Sony. I have a tape in the camera that I would like to have but I am a hobbyist and do not absolutely need it. Sure is a pain to have a brand new camera and spend close to $70.00 for shipment to the repair shop and on top of the cost, I understand that the repair could take up to six weeks. Makes me wonder if I should have bought something else. Gary
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Gary Smith |
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May 20th, 2005, 10:13 AM
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#15 | |
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Major Player
Join Date: Oct 2003
Location: Richardson, TX
Posts: 842
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Quote:
I can't be out of commission for more than that. Even 2 weeks is tough. Camera goes off today. |
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