xlr problems at DVinfo.net

Jim Froom · May 29th, 2008, 08:06 PM

Just spent 1 1/2 days working with my A1 with 35 Adapter and matching it to a HV20. Haven't used camera in about 60 day, but it's pretty new with few hours on it. Camera was on all day today and part of the day yesterday.

Decided to hook up some Mic's to the XLR ports which I use all the time. Can't get any levels.

Tried the line in, no audio. Xlr's, no audio.

On board mike works.

Anyone have a suggestion.

I use phantom power, (both mic's and cables work through my mixer), have tested with all switches (that I remember) on and off.

Can't get any response on the levels.

I ran this camera less than 20 hours before I had to send it back for a firewire repair. It hasn't been run 10 hours since I got it back. Feeling a little unlucky right now.

Hoping I'm missing something, but I'm guessing it's broke and has to go back. Went through every page in the manual, found nothing. I keep hoping I'm missing something obvious.

Anybody know of any gotcha's regarding some switch or software setting I'm missing.

thanks in advance.....

Marshall Staton · May 29th, 2008, 08:38 PM

Is it on external xlr inputs, also is it on mic level?

Bill Pryor · May 29th, 2008, 09:20 PM

You have to go into the menu and switch it to external XLR. If the built-in camera mic is working, that means it is not switched to external XLR. Then, as stated, you want to be on mic input, and make sure the switches in front and on the side by the cables are in proper positions. And if you're going from the mic, you have to be on mic-in. If you're going line out of the mixer, then you want line-in. It's just a matter of getting the settings all proper. Try pages 47 and 48 of the manual.

Bill Busby · May 30th, 2008, 12:04 AM

Quote:

Originally Posted by Jim Froom

Went through every page in the manual, found nothing. I keep hoping I'm missing something obvious.

Yep, you missed it. Page 48 "1. Activate the XLR input: Open the menu and select [AUDIO SETUP]. Select [XLR INPUT], set it to [ON XLR] and close the menu."

You really should download the pdf manual. Makes searching a cinch.

Jim Froom · May 30th, 2008, 07:31 AM

Thanks. I've done everything you all suggested. As stated earlier, it worked before.

I was just hoping maybe there was another place or custom menu I was missing.

Like I said, it's always worked in the past. I re-read every page of the manual looking for a "gotcha". I'm afraid it's broken.

Time to call Canon.

Jim Froom · May 30th, 2008, 07:45 AM

Tried a reset with Canon Tech people. No help. Thought we had it for a minute, but it was set to internal mic.
No XLR or Mic input.

Camera looks new, less than 10-12 hours of taping to tape and another couple hours direct to my computer.

Not having good luck with this puppy. Firewire port went and now this.

It's back to Canon. Not having much luck with this.

Thanks to those who made suggestions. Kind of knew in my gut it wasn't working, but worth the time
to see if maybe there was something I was forgetting.

Doug Davis · May 30th, 2008, 01:49 PM

I know in the past I have had the "audio level" switch on the left switched to "M" manual and my dials were all the way down...

Just a thought...

May 29th, 2008, 08:06 PM	#1
Jim Froom Regular Crew Join Date: Jan 2007 Location: Rochester, NY usa Posts: 75	xlr problems Just spent 1 1/2 days working with my A1 with 35 Adapter and matching it to a HV20. Haven't used camera in about 60 day, but it's pretty new with few hours on it. Camera was on all day today and part of the day yesterday. Decided to hook up some Mic's to the XLR ports which I use all the time. Can't get any levels. Tried the line in, no audio. Xlr's, no audio. On board mike works. Anyone have a suggestion. I use phantom power, (both mic's and cables work through my mixer), have tested with all switches (that I remember) on and off. Can't get any response on the levels. I ran this camera less than 20 hours before I had to send it back for a firewire repair. It hasn't been run 10 hours since I got it back. Feeling a little unlucky right now. Hoping I'm missing something, but I'm guessing it's broke and has to go back. Went through every page in the manual, found nothing. I keep hoping I'm missing something obvious. Anybody know of any gotcha's regarding some switch or software setting I'm missing. thanks in advance.....

May 30th, 2008, 07:31 AM	#5
Jim Froom Regular Crew Join Date: Jan 2007 Location: Rochester, NY usa Posts: 75	thanks Thanks. I've done everything you all suggested. As stated earlier, it worked before. I was just hoping maybe there was another place or custom menu I was missing. Like I said, it's always worked in the past. I re-read every page of the manual looking for a "gotcha". I'm afraid it's broken. Time to call Canon.

May 30th, 2008, 07:45 AM	#6
Jim Froom Regular Crew Join Date: Jan 2007 Location: Rochester, NY usa Posts: 75	problem solved Tried a reset with Canon Tech people. No help. Thought we had it for a minute, but it was set to internal mic. No XLR or Mic input. Camera looks new, less than 10-12 hours of taping to tape and another couple hours direct to my computer. Not having good luck with this puppy. Firewire port went and now this. It's back to Canon. Not having much luck with this. Thanks to those who made suggestions. Kind of knew in my gut it wasn't working, but worth the time to see if maybe there was something I was forgetting. Last edited by Jim Froom; May 30th, 2008 at 08:25 AM.

May 30th, 2008, 01:49 PM	#7
Doug Davis Major Player Join Date: Dec 2006 Location: Birmingham Alabama Posts: 259	I know in the past I have had the "audio level" switch on the left switched to "M" manual and my dials were all the way down... Just a thought... __________________ "The only thing the camera sees is light..." http://www.GoWildOlive.com

May 29th, 2008, 08:38 PM	#2
Marshall Staton Major Player Join Date: May 2004 Location: Myrtle Beach, SC Posts: 241	Is it on external xlr inputs, also is it on mic level?

May 29th, 2008, 09:20 PM	#3
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	You have to go into the menu and switch it to external XLR. If the built-in camera mic is working, that means it is not switched to external XLR. Then, as stated, you want to be on mic input, and make sure the switches in front and on the side by the cables are in proper positions. And if you're going from the mic, you have to be on mic-in. If you're going line out of the mixer, then you want line-in. It's just a matter of getting the settings all proper. Try pages 47 and 48 of the manual.