Canon XH A1 and Firestore

Jay Rodriguez · January 25th, 2007, 10:05 AM

Called the # from the website and spoke to the tech Joe. He laughed and said he never heard of anything like this happening. I suggest you calling yourself as a "user" and see for yourself.

I'm curious though Matt, why are you addressing only this statement from me when I have asked you other questions in other threads that you were in?

Jay Rodriguez · January 25th, 2007, 10:11 AM

Also, I was emailed on Thu, 4 Jan 2007 13:23:46 by the tech support and again it stated the same thing. Here's a copy of the email chain which I will be more then happy to forward to you and/or anyone else:

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Hello Jay,

I am sorry for the confusion. Matt is actually talking about a future upgrade for the FS-C. This upgrade has only been talked about and not even available for beta testing yet. It might not be available for several months down the road (maybe summer).

Our tech support department doesn't hear about these future developments so we are going on present information. We apologize for the confusion.

As of now the FS-4Pro HD will not have this upgrade. However, this may change.

Thanks,
Joe

Sent: Thu 1/4/2007 1:30 PM
To: Support
Subject: FS-4Pro HD

Will the FS-4Pro HD have the same update as the FS-C in regards to QT
1080i/24F recording?

I have been mislead by two people in your tech department as well as
one of your retailers as they said the FS-4Pro HD & the FS-C are the
same units and will have the same updates. Your techs and retailers
have a different answer almost everytime I have called and Matt McEwen
seems to provide a totally different response though these web forums
as well.

I need a final official word from your company before my return policy
expires from your retailer.

Please respond soon.

Many thanks,
Jay

Ryan Flesher · January 25th, 2007, 07:27 PM

I wonder how soem people on this page say they are currently beta testing if it doesn't exist. I doubt Matt would just be 'lying.' I there is probably just a communication problem. Or a big conspiracy!. I sure hope they get it worked out because I am starting a documentary in 2 weeks, shooting 24f. I guess I can always sell the firestore and buy a HV-10 and use it as a capture deck.
Until then I dream of at least being a beta tester.
Ryan

Jay Rodriguez · January 25th, 2007, 08:43 PM

I don't think Matt is being untruthful, I just know first hand that there's clearly so clear "straigh forward" answer to any of this. Numerous phone calls to the company, the vendor that I bought from (videoguys) and Matt have proven this. Plus, I'm not the only one dealing with this wrangled information mess. I feel like a total victim of all of this mess.

Doug Tessler · January 25th, 2007, 09:00 PM

I am a beta tester and so far their are problems as with any software updates and enhancements. Matt is good people and Focus Enhancements is just having growing pains. Look apple is going to update FCP so that it can read m2t files so the whole industry is just trying to catch up . I am just trying to help so that the software upgrade will be available soon.

Sincerely

Doug T

Jay Rodriguez · January 26th, 2007, 04:51 PM

I'm sure Matt is a good dude, I never once thought otherwise.

Where did you see that Apple was going to provide an update to work with m2t files?

Doug Tessler · January 26th, 2007, 05:45 PM

I do consulting for a compsny that works with apple computer , early July to late august FCP will be updated and maybe sooner .

Doug

Matt McEwen · January 31st, 2007, 06:18 PM

Just to clarify, version 2.1 is in beta test and it does add QuickTime 1080i/24F and 25F support to FS-C (and FS-C only).

Jay, sorry if I missed your other questions. Feel free to email me at mmcewen at focusinfo.com. I get on these forums as much as I can, but sometimes I miss a few questions.

We will be looking for more FS-C version 2.1 beta testers soon. Please email if you are interested (you need to own an FS-C).

Thanks,

Matt

John Richard · February 1st, 2007, 02:27 PM

"Just to clarify, version 2.1 is in beta test and it does add QuickTime 1080i/24F and 25F support to FS-C (and FS-C only). "

Just curious Matt as to why the 24f - Quick Time capability will/can not be translated into the FS4-ProHD which was sold as a package with the H1.

Jay Rodriguez · February 2nd, 2007, 09:12 PM

damn, that's so freakin' bad. I can't even begin to say how upset I am because of this. I was clearly told that there's no difference between the FS4-ProHD and the FS-C. Now here I am, a month and 1/2 into owning my FS4-ProHD and you guys are testing exactly what I need but only for the FS-C? LOL, wtf people!

Tom Houston · February 25th, 2007, 11:11 AM

Does the FS-C 60GB model exist at this point? B&H says they are accepting orders now for a future shipment. Is it in stock anywhere?

Larry Kamerman · March 19th, 2007, 12:28 PM

Does anyone know the status of the beta testing for the update for the FSC(that is, the one that will support 24f in QT)?

Tom Houston · March 19th, 2007, 09:30 PM

I spoke to a reliable source and I am being told that the FS-C is ready to go but Canon and Focus can't agree on some parts of the agreement for the C model of the firestore and that is what all of the delay has been. Meanwhile, we wait.

Doug Tessler · March 20th, 2007, 01:43 PM

I have a FS-c 100 for two months now so its available . The only feature that is not enabled is 30f . Other than that it's great.

Doug T

ESPN/ABC

Larry Kamerman · March 20th, 2007, 04:56 PM

Doug, do you mean that your FSC records 24f in Quicktime?

January 25th, 2007, 10:05 AM	#31
Jay Rodriguez Regular Crew Join Date: May 2005 Posts: 80	Called the # from the website and spoke to the tech Joe. He laughed and said he never heard of anything like this happening. I suggest you calling yourself as a "user" and see for yourself. I'm curious though Matt, why are you addressing only this statement from me when I have asked you other questions in other threads that you were in? __________________ . www.itchyhousefilms.com

January 25th, 2007, 10:11 AM	#32
Jay Rodriguez Regular Crew Join Date: May 2005 Posts: 80	Also, I was emailed on Thu, 4 Jan 2007 13:23:46 by the tech support and again it stated the same thing. Here's a copy of the email chain which I will be more then happy to forward to you and/or anyone else: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ Hello Jay, I am sorry for the confusion. Matt is actually talking about a future upgrade for the FS-C. This upgrade has only been talked about and not even available for beta testing yet. It might not be available for several months down the road (maybe summer). Our tech support department doesn't hear about these future developments so we are going on present information. We apologize for the confusion. As of now the FS-4Pro HD will not have this upgrade. However, this may change. Thanks, Joe Sent: Thu 1/4/2007 1:30 PM To: Support Subject: FS-4Pro HD Will the FS-4Pro HD have the same update as the FS-C in regards to QT 1080i/24F recording? I have been mislead by two people in your tech department as well as one of your retailers as they said the FS-4Pro HD & the FS-C are the same units and will have the same updates. Your techs and retailers have a different answer almost everytime I have called and Matt McEwen seems to provide a totally different response though these web forums as well. I need a final official word from your company before my return policy expires from your retailer. Please respond soon. Many thanks, Jay __________________ . www.itchyhousefilms.com

January 25th, 2007, 07:27 PM	#33
Ryan Flesher Regular Crew Join Date: Dec 2006 Location: United States Posts: 56	Beta 2.1 I wonder how soem people on this page say they are currently beta testing if it doesn't exist. I doubt Matt would just be 'lying.' I there is probably just a communication problem. Or a big conspiracy!. I sure hope they get it worked out because I am starting a documentary in 2 weeks, shooting 24f. I guess I can always sell the firestore and buy a HV-10 and use it as a capture deck. Until then I dream of at least being a beta tester. Ryan

January 25th, 2007, 08:43 PM	#34
Jay Rodriguez Regular Crew Join Date: May 2005 Posts: 80	I don't think Matt is being untruthful, I just know first hand that there's clearly so clear "straigh forward" answer to any of this. Numerous phone calls to the company, the vendor that I bought from (videoguys) and Matt have proven this. Plus, I'm not the only one dealing with this wrangled information mess. I feel like a total victim of all of this mess. __________________ . www.itchyhousefilms.com

January 25th, 2007, 09:00 PM	#35
Doug Tessler Major Player Join Date: Nov 2006 Location: BOCa raton fl Posts: 342	it is beta testing ! I am a beta tester and so far their are problems as with any software updates and enhancements. Matt is good people and Focus Enhancements is just having growing pains. Look apple is going to update FCP so that it can read m2t files so the whole industry is just trying to catch up . I am just trying to help so that the software upgrade will be available soon. Sincerely Doug T

January 26th, 2007, 04:51 PM	#36
Jay Rodriguez Regular Crew Join Date: May 2005 Posts: 80	I'm sure Matt is a good dude, I never once thought otherwise. Where did you see that Apple was going to provide an update to work with m2t files? __________________ . www.itchyhousefilms.com

January 26th, 2007, 05:45 PM	#37
Doug Tessler Major Player Join Date: Nov 2006 Location: BOCa raton fl Posts: 342	Re:apple I do consulting for a compsny that works with apple computer , early July to late august FCP will be updated and maybe sooner . Doug

January 31st, 2007, 06:18 PM	#38
Matt McEwen Focus Enhancements Join Date: Oct 2003 Location: Campbell, CA. Posts: 508	Just to clarify, version 2.1 is in beta test and it does add QuickTime 1080i/24F and 25F support to FS-C (and FS-C only). Jay, sorry if I missed your other questions. Feel free to email me at mmcewen at focusinfo.com. I get on these forums as much as I can, but sometimes I miss a few questions. We will be looking for more FS-C version 2.1 beta testers soon. Please email if you are interested (you need to own an FS-C). Thanks, Matt

February 1st, 2007, 02:27 PM	#39
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	"Just to clarify, version 2.1 is in beta test and it does add QuickTime 1080i/24F and 25F support to FS-C (and FS-C only). " Just curious Matt as to why the 24f - Quick Time capability will/can not be translated into the FS4-ProHD which was sold as a package with the H1.

February 2nd, 2007, 09:12 PM	#40
Jay Rodriguez Regular Crew Join Date: May 2005 Posts: 80	damn, that's so freakin' bad. I can't even begin to say how upset I am because of this. I was clearly told that there's no difference between the FS4-ProHD and the FS-C. Now here I am, a month and 1/2 into owning my FS4-ProHD and you guys are testing exactly what I need but only for the FS-C? LOL, wtf people! __________________ . www.itchyhousefilms.com

February 25th, 2007, 11:11 AM	#41
Tom Houston New Boot Join Date: Oct 2003 Location: Chantilly, VA Posts: 24	FS-C in Production? Does the FS-C 60GB model exist at this point? B&H says they are accepting orders now for a future shipment. Is it in stock anywhere?

March 19th, 2007, 12:28 PM	#42
Larry Kamerman Regular Crew Join Date: Dec 2006 Location: New York,NY Posts: 100	status of beta testing Does anyone know the status of the beta testing for the update for the FSC(that is, the one that will support 24f in QT)? __________________ www.gencofilms.com

March 19th, 2007, 09:30 PM	#43
Tom Houston New Boot Join Date: Oct 2003 Location: Chantilly, VA Posts: 24	I spoke to a reliable source and I am being told that the FS-C is ready to go but Canon and Focus can't agree on some parts of the agreement for the C model of the firestore and that is what all of the delay has been. Meanwhile, we wait.

March 20th, 2007, 01:43 PM	#44
Doug Tessler Major Player Join Date: Nov 2006 Location: BOCa raton fl Posts: 342	What are you talking about ! I have a FS-c 100 for two months now so its available . The only feature that is not enabled is 30f . Other than that it's great. Doug T ESPN/ABC

March 20th, 2007, 04:56 PM	#45
Larry Kamerman Regular Crew Join Date: Dec 2006 Location: New York,NY Posts: 100	Doug, do you mean that your FSC records 24f in Quicktime? __________________ www.gencofilms.com